Job Recruitment at Beckman Coulter Diagnostics

Job Duties

• Ensure that customer needs and expectations are met in a timely manner and supervision of field service staff to ensure that internal policies and procedures are followed.
• Drives growth through actively engaging the field service associates to ensure compliance of the highest standard.
• Overseeing of all instrument related activities at customer sites, driving service revenue sales targets, creating strong customer relations to ensure service contract retention and driving the service warranty to service contract conversion goals.Installations - ensure the IMF process is followed as the IMF process is a cross departmental process.
• Analyzer escalations – drive the process to create L3 & L4 escalation to get TSG/Application involved to find common ground on a suitable, sustainable solution.
• Customer escalations – manage all customer complaints effectively and in a timely manner and ensure that proper feedback is given to the customer on all action plans pertaining to any escalation.
• Repairs – have a good overview of the resource allocation to be able to close the gap where needed.
• Planning - Provide daily/weekly/monthly planning on all analyzer related maintenance activities.
• Establishes goals to meet objectives.
• URV – PM and repair effectiveness
• Hot units – review and action units from the action plans which is discussed in meetings with TSG. Action items recommended by TSG to be reviewed on a weekly basis
• PM and MOD completion
• Weekly report must be reviewed and actioned as needed
• Boot stock effectiveness
• Review and action boot stock count for discrepancy on a monthly basis
• ASL update needs to be performed monthly
• Admin – debrief quality and accuracy
• Case audit’s to be performed on a weekly basis on closed work orders to ensure compliance and accuracy of debriefing and work performed.
• Ensure that any failed audit’s on WO’s are actioned within 5 days to ensure compliance.
• Managed pass due debriefs with daily/weekly report.
• Overtime and expense claims needs to be completed on time and to the correct standard (monthly)
• Recommends the dismissal/hiring and disciplinary decisions affecting associates reporting to the supervisor.
• Ensures that staff skills are maintained on a continual basis to support group activities.
• HR Admin on Workday , ESS and payroll on a weekly and monthly basis.
• Performance Management of their direct staff, including Career Conversations and coaching and mentoring.

• Communicates Field Service activities to Management
• Regional update/ report on monthly basis – KPI, current focus and risk
• Weekly update on planned events for the week
• Monitors operating expenses for his/her team.
• Ensures that no unnecessary expenses are incurred.
• Ensure that all required planning (spare parts, reagents, etc) are on site before associates finalize travel arrangement for any travel outside of their respective regions (South Africa travel and ROSA travel)
• Ensures that Field Service activities comply with group standards and procedures.
• Review policies and procedures with associates, to ensure correct understanding of all policies and procedures that are applicable to their functions.
• Manages relationships with all internal and external customers.
• Weekly and monthly VOC feedback to specific customers where escalations were triggered.
   

Qualifications

• High School Grade 12
• Technical Diploma/Certificate and/or Degree with 5 - 10 years working experience in the Field Service of Diagnostics or Life Sciences
• Basic people management skills ; Leave management, Disciplinary management, overtime and expenses management.
• Excel intermediate and/or Advanced for reporting actions.
• DBS Trainings will be essential - PSP , DM , P4G , D4G
• Understanding basic principles of how Workday is functioning within our Business Processes.
• Understanding basic principles of ESS (Employee Self Service Leave and Overtime management system)

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General Profile

• Performs routine assignments in the entry level to a professional job progression
• Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
• Develops competence by performing structured work assignments
• Uses existing procedures to solve routine or standard problems
• Receives instruction, guidance and direction from others

Functional Knowledge

• Requires conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding. Excellent verbal and written communication skills in Business English.

Minimum Education

• B.Com Accounting Degree or Similar Financial Degree
• 2 - 5 years work experience in Accounting environments
• Excel Intermediate and/or advanced
   

Essential Work Skills And Experience Required
CASH
Supplier payments in Citibank (CitiDirect platform - no interface with Oracle)

• Tuesday and Friday payments
• Batch payments
• ACB import
• Foreign Currency payments (send documents to Citi, capture in CitiDirect, AP payments)
• SARB ECA Renewals/Applications for foreign payments - exchange control requirements

Bank Reconciliation

• AP payment reconciliation
• Adjustments
• MJE's for non AP payments
• Suspense Bank Reconciliation
• AR Suspense Bank Deposit Reclasses
• Pcard payments, instructions to suppliers

GENERAL LEDGER

• Month end revaluations
• Account 1289, 4983 review and reclass
• Goods in Transit reconciliations (account 1347), review, adjustment, investigations
• VAT Recons and Audit Support
• Deferred Revenue recon and reclass
• Month end Intercompany Report (closing)
• Prepaid accounts reconciliation and adjustments
• Travel Advance recons and revaluations
• IBI's - issue, booking, payment
• US monthly Tax reporting in SharePoint

STATUTORY

• EMP Filing and payment (PAYE taxes)
• VAT Filing and payment
• Provisional Tax filing and payment

ASSETS

• PP&E Assets Closing and Reconciliation
• OTL/Demo Assets Closing and Reconciliation
• FA vs IB Misalignments
• CIP Reconciliation
• Demo and Returned Instrument Reporting to Commercial
• Asset related queries, requests and investigations
• Yearly PP&E asset verification (Q3)

PAYROLL

• Payroll input file for Staff loans, advances, other deductions to HR
• Fleet Expenses and Insurance recon and payroll file
• Credit Card reviews, recon and adjustments (T&E expenses)
• Internal customer queries
• Expense reminder email to all (Outlook calendar)

Other

• Office supplies & consumable orders (milk, cleaning items, etc)

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Our company is looking for a Sales Representative to be responsible for generating leads and meeting sales goals within. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients.

In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and superb interpersonal skills. Previous experience in a sales role is an advantage.

Sales Representative Responsibilities

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices and availability.
• Funnel management by utilizing a salesforce account for forecasting and opportunity tracking
   

Sales Representative Requirements

• Bachelor’s degree in business, marketing, economics or related field.
• Experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Able to work comfortably in a fast-paced environment.