Vacancies at Amazon Web Services

Job Summary

DESCRIPTION

Would you like to be part of a team focused on increasing adoption of Amazon Web Services? Do you want to work with the leading technology startups and tech trailblazers in the market? Do you have the business savvy and technical background necessary to help establish Amazon as a key technology platform provider?

As a Territory Manager at AWS you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology.You will engage with customers in Johannesburg, South Africa.

The ideal candidate will possess both a sales and technical background that enables them to drive an engagement at the CXO level as well as with software developers and IT architects. You should also be a self-starter who is prepared to develop and execute against a territory coverage plan and consistently deliver on quarterly revenue targets.

Your Tasks Will Include, But Not Be Limited To

• Work with partner, marketing, business development and technical teams to manage and grow the territory
• Manage numerous accounts concurrently & strategically
• Develop and execute against a plan that leads to the creation and maintenance of a robust pipeline including opportunities in existing accounts as well as driving net new business with prospects
• Create & articulate compelling value propositions around AWS
• Analyze metrics data from the accounts to help evolve your business plan
• Maintain the CRM database up-to-date and forecast the territory performance
• Help contribute to long-term relationships with key accounts
• When appropriate, assist Amazon business partners on joint selling opportunities

Basic Qualifications

5+ Years of technology sales experience

• College/University Degree or equivalent experience
• Excellent verbal and written communication skills
• Ability to think and act independently within a fast-paced multi-task driven environment

Preferred Qualifications

• MBA is a big Plus
• A technical background in engineering, computer science or MIS is advantageous
• Relevant Cloud (IaaS, SaaS) sales experience
• Sales experience in South Africa

go to method of application »

AWS Support provides support to a global list of customers that are building mission-critical applications on top of AWS services. The team is a self-standing P&L with the ability to drive both Free Cash Flow and world class customer experience. Our team of talented specialists is located in 4 countries around the world to provide support to our customers 365 days a year, 24 hours a day.

Key job responsibilities

• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable

Use Policy (https://aws.amazon.com/aup/).

• Own escalated AWS customer issues
• Quickly assess customer technical issues in order to provide accurate support
• Act as a high-judgement decision maker for escalated situations where there may be no established SOP.
• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support
• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps
• Investigate the details of abuse reports and develop processes and responses to help resolve the issue.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues
• Assist with customer communications and support during AWS critical events
• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Must be able to work a flexible work schedule that may include nights, weekends, holidays, overtime, etc.
• Provides feedback on policies, procedures and tools that need improvement or creation

Basic Qualifications

Excellent oral and written communication skills

• Strong technical support ability and aptitude regarding Abuse/Security practices - (Malware , Spam , D.Dos , Phishing etc)
• Must be willing and able to participate in an on-call rotation for emergent abuse-related situations .
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience
• Strong fluency with Web Technologies and the Internet (OSI , Networking etc)
• Experience taking ownership and driving resolution on escalated customer issues
• Proficiency in MS Office
• Ability to work weekends and/or evenings as needed

Preferred Qualifications

A drive to dig into the details of a system or process to solve customer problems

• Proven success in a fast paced support environment
• Demonstrated success driving cross-functional deliverable
• Demonstrated success in resolving complex technical escalations and cause of error post mortem creation
• Enable to work proactively and think of productivity
• Experience in leadership positions
• Experience in Kaizen/Lean to enhance current processes
• Generated a cost efficiency to change manual process to automation by using technical aspects