The Universal Service and Access Agency of South Africa (USAASA) Internships

• Qualification Requirement: Minimum NQF Level 7 in Information Technology, Computer Science, or Engineering.  
• Placement: Performance Monitoring Unit, supporting data systems, knowledge management, and dashboard management. 

Key Learning Areas: 

• Business process automation and digital tool development. 
• Maintenance and enhancement of performance monitoring applications. 
• Assistance in the development of interactive data dashboards and reporting systems. 
• Support for ICT-based knowledge management and document systems. 

Developmental Outcomes: 

• Exposure to systems thinking in a public-sector context. 
• Practical experience with tools like Microsoft Power BI, Excel VBA, or open-source dashboards 
• Understanding IT governance and digital infrastructure within a performance monitoring environment. 

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Requirements:

Qualifications

• Matric
• Higher Certificate/ Diploma in Business Management, Business Administration, Office Management and Degree will be an added advantage 
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) will be an added advantage 
• Eager to learn, manage databases, maintain records, and ensure accurate data entry 
• Knowledge of virtual meeting platforms (e.g. Microsoft Teams, Zoom) and other communication tools 
• Eagerness/Keen to multitask, attention to detail, result driven and solution orientated 

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Key Purpose 

• To be part of a Human Resources dynamic team to render support services to the organisation. To ensure practices are aligned with the latest developments to be more agile to business needs. 

Requirements:

Qualifications

• Matric
• Industrial Psychology/BCom HR or a Degree in HR, Honours will be an added advantage or Degree in Administration 
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential 
• Ability to manage databases, maintain records, and ensure accurate data entry 
• Familiarity with virtual meeting platforms (e.g. Microsoft Teams) and other communication tools 
• Ability to juggle several tasks at once without losing attention to detail 

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Key Purpose 
To analyse, design and document business processes for different business units. 

• Assess and develop comprehensive process flow diagrams based on the used cases. Work with cross-functional teams/business units to translate business needs into technical specifications.  

Requirements:

Qualifications

• Matric
• National Diploma or a Degree in IT, ITIL certification would be an advantage 
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential. 
• Ability to conduct feasibility studies to build and support business cases. 
• Skills to perform gap analysis between the current and desired states to identify improvements opportunities. 

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• Qualification Requirement: Minimum NQF Level 7 in Internal Auditing, Social Sciences, Public Administration, or related field.  
• Placement: Research & Performance Monitoring Unit  

Key Learning Areas: 

• Data collection, analysis, and report writing for performance monitoring 
• Contribution to quarterly and annual performance reports 
• Support in tracking implementation of audit recommendations and action plans 
• Assistance in developing M&E frameworks, indicators, and tools 

Developmental Outcomes: 

• Practical grounding in M&E principles and government reporting standards. 
• Exposure to strategic planning cycles and alignment with government priorities (e.g. MTDP, APP). 
• Familiarity with internal audit principles, AGSA processes, and performance risk assessment. 

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Key Purpose 

• To assist the Operations unit with the implementation of the projects namely: Broadcasting Digital Migration (BDM) and assist with the monitoring and evaluation of these projects. 

Requirements:

Qualifications

• Matric
• Diploma in business admin/ diploma in business management/ or diploma in project management 
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is essential 
• Ability to manage databases, maintain records, and ensure accurate data entry 
• Familiarity with virtual meeting platforms (e.g. Microsoft Teams) and other communication tools 
• Ability to juggle several tasks at once without losing attention to detail 
• Attention to detail, by ensuring that all tasks are completed accurately 
• Computer literacy in software programmes - Compulsory 

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Requirements:

Qualifications

• NQF Level 6 / National Diploma / Bachelor’s Degree in: Risk Management, Internal Audit, Accounting, Postgraduate, Advance Diploma and Honours will be an added advantage  

Responsibilities:

• Support the Risk Manager in reviewing and maintaining risk management governance documents and frameworks. 
• Support the Risk Manager in coordinating, compiling, and monitoring the overall risk management. 
• Support the Risk Manager in the maintenance of comprehensive and up-to-date risk registers. 
• Support the Risk Manager the effective identification, assessment, and mitigation of Agencies’ risks. 
• Assist in preparation and submission of risk management reports. 
• Scheduling and contributing in risk management meetings. 
• Administrative support and maintenance of risk management records.