Top Positions at Mukuru

• We’re looking for an AI Data Specialist who is passionate about turning data into impact. This role sits at the heart of Customer Support, driving AI-powered solutions, optimising chatbot performance, building robust data pipelines, and delivering actionable insights that elevate customer experience.
• If you thrive on analytics, automation, and continuous improvement this is your opportunity to shape the future of AI-driven customer engagement.

What You’ll Be Responsible For

AI & Automation Enablement

• Implement, configure, and optimise AI services and chatbot platforms.
• Enhance AI-driven customer engagement strategies.
• Apply machine learning concepts to improve automation and service efficiency.
• Continuously monitor and refine AI model performance.

Advanced Data Analysis & Insights

• Analyse large and complex customer service datasets.
• Identify trends, patterns, and behavioural insights.
• Use predictive analytics to forecast support demand and customer needs.
• Translate data into actionable recommendations for leadership.

Reporting & Visualisation

• Build dashboards and reports using Microsoft BI tools (SQL, SSIS, SSRS, SSAS, Power BI).
• Deliver daily, weekly, monthly, and ad hoc reporting.
• Present insights in clear, compelling visual formats for non-technical stakeholders.
• Develop and track Customer Support KPIs.

Data Governance & Quality

• Develop and maintain data pipelines ensuring integrity and reliability.
• Implement data governance best practices and compliance standards.
• Troubleshoot data discrepancies and maintain documentation.
• Safeguard data security and regulatory compliance.

Collaboration & Business Partnership

• Partner with Customer Support, BI, CX, and leadership teams.
• Gather business requirements and translate them into technical solutions.
• Provide training and support on AI and data tools.
• Support projects across requirements, testing, and deployment phases.

What You Bring

• 2–3 years’ experience in an Omni Customer Support environment.
• Experience managing AI chatbots and automation tools.
• Strong proficiency in Microsoft BI stack and advanced Excel.
• Experience in AI, machine learning concepts, and contact centre analytics.
• Strong analytical thinking with the ability to interpret complex datasets.
• Excellent communication skills to explain technical insights clearly.

Core Competencies

• Advanced Analytical Thinking
• AI & Machine Learning Awareness
• Data Visualisation & Reporting
• Problem-Solving & Root Cause Analysis
• Stakeholder Collaboration
• Process Optimisation
• Planning & Organising
• Adaptability & Innovation

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Role Purpose

• Are you passionate about growth, innovation, and building products that truly impact people’s lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position."
• You’ll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results.

What You’ll Be Doing

Drive Market Growth & Penetration

• Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
• Act as the Wallet & VAS ambassador—building strong visibility and share of mind
• Enable and train sales and marketing teams on effective value-based selling
• Ensure customer benefits and product features are clearly and consistently communicated
• Strengthen and optimise distribution channels

Execute Strategic Projects

• Coordinate and manage cross-functional projects aligned to business strategy
• Track daily progress, manage priorities, and resolve delays proactively
• Ensure projects are delivered on time, within scope, and with measurable outcomes
• Identify and escalate risks, resourcing needs, or dependencies where required

Develop New Business Opportunities

• Identify new products, services, and partnership opportunities
• Assess opportunities for commercial, strategic, and legal viability
• Prepare and present compelling business cases for approval
• Build relationships with potential partners and negotiate mutually beneficial agreements
• Support or lead implementation of approved opportunities

Commercial & Partner Management

• Support budgeting and market performance reporting
• Conduct pricing reviews and contribute to pricing strategy
• Manage partner relationships, negotiations, and ongoing commercial engagements

Market & Industry Intelligence

• Monitor market trends, customer needs, and regulatory changes
• Analyse competitor offerings, pricing, and business models
• Translate insights into actionable recommendations

Personal & Professional Development

• Participate in weekly KPI and monthly performance reviews
• Attend product training and development programmes
• Take ownership of continuous learning and growth

What You’ll Bring

Knowledge

• Payments, remittances, and digital financial services
• Sales and marketing processes (B2C & C2C)
• Commercial agreements and contracts
• Operating licences and regulatory environments

Skills

• Strong communication and interpersonal skills
• Sales and negotiation ability
• Analytical and problem-solving mindset
• Excellent organisation, time management, and attention to detail
• Self-driven, resilient, and results-oriented

Experience & Education

• 2–3 years of work experience (business development experience advantageous)
• Exposure to financial services is desirable
• Grade 12 (essential)
• Relevant tertiary qualification (essential)

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• As our Contract Administrator, you’ll be the trusted custodian of contract governance across the Group, ensuring accuracy, compliance, and visibility throughout the entire contract lifecycle. You’ll work at the intersection of Procurement, Legal, Finance, and business teams, helping Mukuru operate smarter, faster, and with confidence.

What You’ll Be Doing

Contract Administration & Lifecycle Management

• Own and maintain the central contract register and repository.
• Ensure contracts are correctly executed, signed, version-controlled, and securely stored.
• Track contract milestones including start dates, renewals, expiries, and notice periods.
• Manage amendments, extensions, and variations with precision.

Compliance, Governance & Risk

• Monitor adherence to contractual terms (pricing, SLAs, payment terms).
• Identify and proactively flag non-compliance, deviations, and risks.
• Support internal and external audits with accurate, accessible documentation.
• Ensure alignment with procurement policies, delegations of authority, and governance frameworks.

Financial & Spend Support

• Support visibility of contracted vs non-contracted spend.
• Ensure alignment between contracts, purchase orders, and invoices.
• Help identify contract leakage, expired contracts, and financial risks.
• Prepare reports for Finance, Procurement leadership, and Executive stakeholders.

Stakeholder Collaboration

• Liaise with Procurement, Legal, Finance, and internal business teams on contract matters.
• Coordinate with suppliers on documentation, execution, and follow-ups.
• Support smooth handover of executed contracts into operational and finance processes.

Systems, Data & Reporting

• Capture and maintain accurate contract data in procurement/contract systems (e.g. Coupa, Oracle, or similar).
• Support system improvements and process optimisation initiatives.
• Prepare regular contract status reports and ad-hoc insights.

What You’ll Bring

Qualifications

• Bachelor’s Degree or Advanced Diploma in Procurement or a related field (Essential)

Experience

• 2–3 years’ experience in a similar Contract Administration or Procurement role
• Experience in stakeholder engagement and supplier onboarding
• Solid exposure to compliance policies, governance, and contract processes
• Experience in a FinTech or multinational environment is advantageous

Knowledge & Skills

• Strong understanding of contract lifecycle management
• Ability to maintain accurate registers and manage confidential information
• Knowledge of commercial terms, pricing structures, and payment terms
• High attention to detail with strong analytical and organisational skills
• Confident communicator who collaborates well across teams

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries.
• Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands. Please note that this role requires the incumbent to be based in Cape Town.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)

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The Opportunity

• We’re looking for a detail-driven, data-savvy ESD Coordinator to join our Group Procurement team. This role plays a key part in driving Enterprise & Supplier Development (ESD) and B-BBEE compliance across our South African entities.
• If you’re passionate about transformation, supplier governance, and turning data into meaningful insights that influence real business decisions — this role is for you.

What You’ll Be Doing

B-BBEE & Supplier Compliance

• Act as the custodian of supplier B-BBEE compliance across all South African entities.
• Ensure suppliers have valid, up-to-date B-BBEE certificates or affidavits on record.
• Maintain a centralised supplier compliance register and proactively manage expiries and gaps.
• Support sourcing initiatives by identifying compliant and transformation-aligned suppliers.

Enterprise & Supplier Development (ESD)

• Identify suppliers with ESD and transformation potential.
• Support the execution and tracking of approved ESD initiatives.
• Contribute insights and progress updates as part of the Mukuru ESD Working Committee.

Data, Reporting & Dashboards

• Collect, validate, and analyse supplier, spend, and compliance data.
• Deliver weekly B-BBEE, ESD, and supplier spend reports.
• Monitor VAT thresholds and flag suppliers requiring VAT registration.
• Design and maintain dashboards that translate complex data into actionable insights for leadership.

Stakeholder Engagement

• Work closely with Procurement, Finance, Legal, and Transformation teams.
• Engage with suppliers, verification agencies, auditors, and transformation partners.
• Act as a go-to person for supplier B-BBEE and ESD-related queries.

Governance & Continuous Improvement

• Support audits and verification processes with accurate documentation.
• Improve supplier compliance processes, reporting standards, and data integrity.
• Ensure alignment with procurement policies and regulatory requirements.

What You’ll Bring

Qualifications & Experience

• Bachelor’s Degree or Advanced Diploma in Supply Chain, Procurement, Finance, Business, Economics, or similar.
• Minimum 3 years’ experience in a procurement or supplier management environment.
• Strong understanding of South African B-BBEE legislation and compliance requirements.
• Experience with supplier onboarding, compliance governance, and stakeholder engagement.

Skills & Competencies

• Strong data analysis, reporting, and dashboard development skills.
• High attention to detail with excellent data accuracy and governance focus.
• Confident communicator with strong stakeholder collaboration skills.
• Proactive, organised, and results-oriented mindset.
• Ability to translate data into meaningful business insights.

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• An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
• Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

• To verify and validate documentation and information supplied by customers when signing up for new accounts
• Keep up to date on any process and regulatory changes
• To report any suspicious activities on customer accounts
• To make outbound calls to customers in order to carry out security checks in assigned corridors
• To aid the verification team as and when required
• To uphold and maintain daily and monthly targets
• To always provide good customer service
• To uphold the company brand
• To manage own professional and self-development

Key Requirements:

• Grade 12 or equivalent (Essential)
• 2 years KYC Experience (Essential)
• Understanding and speaking of Mandarin / other relevant Asian language (Essential)
• Knowledge of money transfer procedures
• Knowledge of KYC regulations
• Knowledge of AML and Fraud
• Knowledge of KYC rules and processes

Additional Skills:

• Computer skills
• Typing skills.
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail
• Interpersonal skills
• Problem solving skills