Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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Description
- We are looking for an individual, under the guidance of the Area Manager, who will be responsible for high quality client service and client retention effort, by overseeing and controlling the standards of the customer service of the administrative clerks in the area.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
Responsibilities
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service-related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor assets register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioral Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Teamwork
- Initiative
- Negotiation Skills
- Computer Services
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Description
- We are searching for an individual with solid experience in managing sales teams to join the Beaufort West Life office. . You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC record
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Driver’s license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
go to method of application »
Description
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
Requirements
- Grade 12
- Marketing experience
- Drivers’ license and have own reliable transport and cell phone (advantage)
go to method of application »
Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
- Marketing experience
go to method of application »
Description
- Conduct all funerals, Cremations and Aquamation.
- Preparation and care of the remains of the Loved one.
- Execute mortuary operations.
- Confining and Embalming.
- Maintain funeral records.
- Maintenance of the fleet.
- Keeping the mortuary in hygienic order.
- Assist with preparations and repatriation of bodies for out-state- burials.
- Prepare the deceased for viewing and assist with all collections of Loved one.
- Take care of all funeral equipment
Requirements
- Grade 12
- Valid drivers’ license (Min 1 years from date of first issue)
- Valid PDP
- 2 – 3 Years functional experience in the Funeral Industry/Execution of Funerals
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Description
- We are searching for an individual with solid experience in managing sales teams to join the King Williams Town Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC record
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Driver’s license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
go to method of application »
Description
- We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office
- Vacuum, Sweep & mop office floor
- Dust office furniture & flowers
- Clean waste bins
- Clean & wash hand basin, toilets & sinks
- Check toilet paper & soap in toilets
- Make tea & coffee
- Wash dishes & dish cloths
- Refill tea & coffee dispensers
- Refill water in water cooler
- Wash office windows.
Requirements
- Minimum Grade 10
- Cleaning experience will be a definite advantage
- Ability to communicate in English will be a definite advantage
- Good interpersonal skills
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Description
- We are looking for South African graduates aged between 18 and 35 to apply for the 2025/26 Internship Programme, which will run for a period of twelve (12) months.
- You will be working for a company that is over 100 years old with strong values, an organization that values employee development and rewards excellent performance.
To be considered, applicants must be in possession of a qualification obtained from a recognised University or College in one of the following fields:
- Financial/Investment Certificate x 1 (Gauteng)
- Compliance Management Certificate x 1 (Gauteng)
- Labour Law/HR Certificate x 1 (Gauteng)
- Business Administration Certificate x 1 (Gauteng)
- Human Resource Management Certificate x1 (Gauteng)
Requirements
- Financial/Investment Certificate x 1 (Gauteng)
- Compliance Management Certificate x 1 (Gauteng)
- Labour Law/HR Certificate x 1 (Gauteng)
- Business Administration Certificate x 1 (Gauteng)
- Human Resource Management Certificate x1 (Gauteng)
go to method of application »
Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognized qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
go to method of application »
Description
- We are searching for an individual with solid experience in managing sales teams to join the Mmabatho Life office. You will be responsible for driving performance of a team of sales representatives and ensuring that business objectives are met.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC record
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Driver’s license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
go to method of application »
Description
RESPONSIBILITIES INCLUDE:
We are looking for individuals to handle the two key responsibilities:
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or
- full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised
- qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
EXPERIENCE REQUIRED FOR THE POSITION:
SKILLS REQUIRED FOR THE POSITION:
- Drivers’ license and have own reliable transport and cell phone
- Good communication, administration and time management skills
go to method of application »
Description
RESPONSIBILITIES INCLUDE:
We are looking for individuals to handle the two key responsibilities:
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
- You will be working for a well-established company that is over 100 years old with strong values. An
- organization that values employee development and rewards excellent performance.
Requirements
QUALIFICATIONS REQUIRED FOR THE POSITION:
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
EXPERIENCE REQUIRED FOR THE POSITION:
SKILLS REQUIRED FOR THE POSITION:
- Drivers’ license and have own reliable transport and cell phone
- Good communication, administration and time management skills
go to method of application »
Description
ORDERS PROCESSING
- Responsible for Avbob Orders, processing.
- Responsible for Omega Orders processing
- Responsible for Head Office Order processing
- Responsible for Water Bottling Plant processing
- Print new orders that is approved on the Inventory System - (Order Process).
- Pass new orders on to the correct department
- Process Invoice numbers into the system before filing.
- When Head Office order are placed ,convert to excel format
- Issuing Invoice for the repairs of falling machines
BANKING
- Received Cash Sales, Receipts and Repairs and do banking as per company policy
- Processed bank statements daily and record Receipts accordingly
- Send weekly payments records to OMEGA Bloemfontein and OMEGA Maitland
- Record, print and file weekly invoice and credit notes of OMEGA Bloemfontein and OMEGA Maitland
- Send monthly summary of invoices to accountant(balance with head office total before receipts are processed)
- Create requisitions for stock requested by central stores
BOOKS INVENTORY
- Order books through head office
- Receive and Check books and sign invoice that is sent along and pass on to the accountant
- Pack the books in order in steel case, Record start and end numbers
- Responsible for issuing inventory to the departments and keep register up-to-date
GENERAL
- Responsible for printing and stationery
- Assist at the reception
Requirements
- Matric ( Grade 12).
- Post matric qualification (Office Admin) would be beneficial
- Three years relevant office admin experience.
- Computer literacy.(Excel and word)
- Bilingual English and Afrikaans.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail