Trending Jobs at Fidelity Services Group

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis.
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed.
• Planning of the shift leave/on a leave chart for each
• Assist the area manager with interviews of potential candidates for employment as requested.
• Administer time sheets and overtime of personnel on a monthly basis.
• Administer performance bonuses of personnel on a monthly basis.
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times.
• Take full control and management over all the Hubs.
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated.
• Reporting of availability of vehicles to Area Manager and Fleet Controller on a daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms.
• Always ensure that the vehicles are clean at every shift.
• Keep control over and recording of all firearms on a daily basis.
• Always ensure that the firearm register is kept up to date.

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Key Performance Areas: (not totally inclusive): 

• Registering and processing of CIT claims on ICBM. 
• Receipt of CIT investigation dockets. 
• Constant communication with branches to address any claim queries or problems that the branches may need assistance with. 
• Processing, capturing, and updating the CIT claims on the ICBM system 
• Closing of the CIT claim files on ICBM. 
• Filing of all documents in the CIT claim files. 
• Forward correspondence to Branches requesting outstanding documents and information. 
• Distribution of weekly CIT claims report. 
• Assisting Management with duties as requested 
• Assisting and resolving of client and Branch queries relating to the Department 
• General office duties 

Minimum Requirements: 

• Minimum Matric Certificate and /or relevant post Matric qualifications. 
• Claims and insurance experience would be an advantage. 
• Proficiency in MS Word/Excel/PowerPoint is essential. 
• Accuracy and high methodical working methods are required. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision, under pressure and meet deadlines. 
• Previous experience in the security environment would be an advantage 

Other Personality Attributes: 

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels 
• Should be able to work independently, proactively and use initiative 
• Ability to work under pressure and meet deadlines 
• Accuracy and high methodical working methods are required 
• Ability to maintain confidentiality and handle office matters with utmost professionalism  
• Computer literacy - Excel, Word, Outlook. 
• Own transport essential. 
• Presentable 

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Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff - specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

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Requirement:

• PSIRA Grade B/A registered and renewed.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Firearm Competent Business Purposes – will be an added advantage.
• NKP (National Key Point) – will be an added advantage.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
• Complying with Standard Operating Procedures of the Site.
• Managing all aspects of the control room.
• Updating the incident register on a daily basis.
• Able to exercise and maintain discipline.
• Key Control

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Key Responsibilities:

• Deliver technical product, sales, objection handling, sales pipeline management training to enhance agent performance.
• Coach and mentor teams to elevate service quality and efficiency.
• Continuously improve training strategies and materials aligned with company SOPs.
• Ensure teams provide accurate, courteous, and consistent customer service.
• Act as a subject matter expert, driving knowledge excellence.
• Measure training effectiveness and support performance improvement.
• Collaborate with divisional managers to optimise processes and training.
• Conduct refresher courses and manage knowledge checks.

Minimum Qualifications and Experience:

• Bachelor’s degree in human resources/management, Training or Development or any related area.
• Relevant Training Qualification
• Listener (software) experience - advantageous
• Call Centre experience - advantageous
• Security or Operations management experience
• Minimum 3 years relevant experience in the role is required
• Computer literate skills
• Solid experience with Microsoft Office
• Experience in security industry will be advantageous
• Code 08 Driver's License

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Key Responsibilities: 

• Monitor and analyze security events to identify potential threats and vulnerabilities. 
• Conduct regular vulnerability assessments to identify weaknesses in systems, applications, and infrastructure. 
• Manage the end-to-end incident response process, including containment, investigation, and resolution of security incidents. 
• Implement security measures and controls to protect sensitive information and maintain the confidentiality, integrity, and availability of systems and data. 
• Collaborate with cross-functional teams to ensure adherence to security policies and best practices. 
• Stay up to date with the latest security trends, threats, and technologies to proactively mitigate risks. 
• Prepare detailed reports and documentation of security incidents, assessments, and remediation activities. 

 Requirements: 

• Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience). 
• Proven work experience in a Cybersecurity Analyst role. 
• Solid understanding of cybersecurity principles, concepts, and best practices. 
• Experience in monitoring and analyzing security events using Darktrace or similar technologies. 
• Proficient in conducting vulnerability assessments using Tenable.IO (highly desirable). 
• Strong knowledge of incident response methodologies, including identification, containment, eradication, and recovery. 
• Familiarity with physical security systems and technologies is a plus. 
• Excellent problem-solving and analytical skills, with the ability to identify and address security risks effectively. 
• Effective communication and collaboration skills to work effectively with cross-functional teams and clients. 
• Relevant certifications such as CISSP, CISM, or GIAC certifications are highly desirable. 
• Excellent analytical and problem-solving skills. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Willingness to work in a 24x7 environment and participate in on-call rotation. 

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Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required.

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 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate.
• Valid Driver's License.
• Outstanding customer service skills.
• Technical experience.
• Excellent technical, problem solving and analytical skills.
• Strong written and oral communication skills.
• Ability to work weekends and holidays.
• Grade C PSIRA Registered.

Key Performance Areas: (not totally inclusive)

• Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions

 Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

 Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation

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Overall Purpose of the Job: 

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate
• Valid driver’s license.
• Firearm competency (Business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

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Key areas of responsibility will include:

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Ensuring the posting of Security Officers on site is done timeously.
• Training of Officers on site with the main focus on shrinkage prevention.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Identifying risks for possible stock losses and drafting action plans to prevent stock losses.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff
• Ensuring that all HR related queries are dealt with promptly
• Investigating incidents and reporting on such.

Qualifications, experience and other competencies required:

• Matric certificate and should be Psira Grade A or B registered and accredited
• At least 5 years retail experience preferably having worked in a Retail Store.
• Experience as a Site Manager having managed a security compliment.
• Knowledge and experience in investigation techniques
• Knowledge of stock losses and shrinkage action plans.
• Staff management experience is required
• Computer literacy
• No criminal record.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Own reliable transport and valid Drivers Licence is required.
• Work day shift (Monday- Friday) and every alternate weekend.
• Must live in close proximity of the Midrand area.