Trending Opportunies at Datafin Recruitment

ENVIRONMENT:

• DEVELOP, co-ordinate, and manage the overall implementation of all HVAC projects as then next HVAC Project Coordinator wanted by a Leading Equipment Manufacturer to join its Cape Town team.
• You will participate in scoping for quoting, project and quality sign off, assist with stock identification & supervise and close out invoicing on completion of projects.
• Applicants will need Matric/Grade 12, at least 8 years’ experience in HVAC maintenance and projects and Project Management with strong field HSE and compliance ethic. You must have a valid Driver’s Licence and be willing to work overtime, weekends and be available for Standby duty.

DUTIES:

• Scoping for quoting, project and quality sign off.
• Supervise and direct technical issues arising from field and dealing with technical escalations from maintenance, delegating solutions for swift resolution.
• Assist with stock identification – this is a daily task.
• Supervise and close out invoicing on completion of projects.

REQUIREMENTS:

• Grade 12 / Matric.
• Minimum of 8 experience in HVAC maintenance and projects and Project Management.
• Computer literate – must have all the MS skills to a proficient level.
• Willing to travel extensively if needed and not push back about overtime.
• Willing to jump in and assist directly on projects when required.
• Strong field HSE and compliance ethic.
• Rigid attention to detail.
• Be a leader – and command respect – which means demonstrable track record in successful team and personnel management.
• Working overtime and/or weekends and/or Standby will be required.
• Must be in possession of a valid Driver’s Licence.

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ENVIRONMENT:

• Our client operates a hybrid technology environment across multiple countries, requiring secure, scalable, and resilient cloud infrastructure. The Microsoft Azure Cloud Specialist role focuses on the Azure cloud layer, ensuring governance, security, and operational excellence across all systems.

DUTIES:

• Design and manage Azure cloud architecture across systems and environments
• Implement and maintain cloud security, compliance, and governance frameworks
• Manage Azure Active Directory, access control, and identity management
• Define and implement disaster recovery (DR) and business continuity (BCP) strategies
• Monitor cloud environments and implement performance and cost optimisations
• Support hybrid infrastructure across cloud and on-premises environments
• Work closely with IT, Cybersecurity, and system owners
• Ensure audit readiness and remediation of security findings

REQUIREMENTS:

• 5+ years’ experience in cloud infrastructure (Azure-focused)
• Strong experience with Azure architecture, security, and governance
• Experience managing hybrid cloud environments
• Solid understanding of networking, identity, and access management
• Experience with monitoring, logging, and cloud optimisation

Must Have Certifications (or strong equivalent experience):

• AZ-104
• AZ-305
• AZ-500
• AZ-400

ATTRIBUTES:

• Strong ownership and accountability
• Security-first mindset
• Ability to operate at both strategic and hands-on levels
• Strong stakeholder engagement capability

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ENVIRONMENT:

• Our client is building a centralised data warehouse to enable data-driven decision-making across conservation, operations, and finance. The Microsoft Fabric Specialist’s role focuses on Microsoft Fabric and the data layer, ensuring reliable ingestion, governance, and usability of data across systems.

DUTIES:

• Design and manage data pipelines into the data warehouse (Microsoft Fabric)
• Support the Medallion Architecture (Bronze, Silver, Gold layers)
• Ensure data integrity, validation, and anomaly detection across pipelines
• Implement data governance, lineage, and classification frameworks
• Work closely with BI and Analytics teams to support reporting and dashboards
• Manage integration between source systems and Fabric environment
• Implement data security and compliance controls
• Document

REQUIREMENTS:

• 4+ years’ experience in data engineering or data architecture
• Strong experience with data pipelines, ETL/ELT processes
• Experience working with Microsoft Fabric or similar platforms
• Strong SQL and data modelling skills
• Experience with data governance and data quality frameworks

Advantageous:

• DP-700 (Fabric Data Engineer)
• DP-203 / DP-600
• Experience with Power BI and analytics environments

ATTRIBUTES:

• Strong analytical and data-focused mindset
• Attention to detail and accuracy
• Ability to work across systems and teams
• Strong documentation and governance focus

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ENVIRONMENT:

• A purpose-driven conservation organisation operating across 13 African countries is building a unified, data-driven platform to support ecological, operational, and financial decision-making.
• Their environment is highly complex, consisting of interconnected systems operating across remote regions with intermittent connectivity. They are seeking an API Specialist to focus on designing, building, and maintaining integration layers between systems, devices, and their central data warehouse.
• This role forms a critical part of breaking down the broader Enterprise Architecture function into focused delivery components

DUTIES:

• Design, build and maintain APIs and middleware for system integrations
• Enable secure, reliable data flow between systems and the central data warehouse
• Develop and manage store-and-forward / offline-first integration patterns
• Implement error handling, monitoring, and retry mechanisms across integrations
• Collaborate with BI, IT, and system owners to ensure data consistency and integrity
• Document API structures, data mappings, and integration logic
• Support data ingestion pipelines into downstream platforms
• Work closely with vendors to ensure integration standards are met

REQUIREMENTS:

• 4+ years’ experience in API development and system integration
• Strong experience with REST APIs, middleware, and distributed systems
• Experience with data pipelines and system-to-system integrations
• Solid understanding of data structures, transformations, and validation
• Experience working in cloud or hybrid environments
• Ability to troubleshoot and resolve integration and data flow issues

Advantageous:

• Experience with event-driven architecture (queues, messaging systems)
• Exposure to IoT integrations or device data ingestion
• Knowledge of offline-first or low-connectivity environments

ATTRIBUTES:

• Strong problem-solving and analytical mindset
• Detail-oriented with strong documentation ability
• Ability to work across teams and systems
• Comfortable in complex, evolving environments

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ENVIRONMENT:

• A highly analytical & solutions-driven Senior IT Project Manager with 6 years’ experience in an Enterprise IT environment is wanted by a dynamic Education Specialist to join its team.
• You will be responsible for the full project lifecycle — initiation, planning, design, execution, monitoring & control, and closure — of Technology Services projects. The role exists to enable and support the College’s strategic objectives through disciplined and effective project management.
• The successful incumbent must possess a Bachelor’s Degree (NQF 7), preferably in Information Systems or Business Studies; OR NQF 6 qualification with at least 6 years’ relevant IT Project Management experience.
• You will also require a proven track record managing third-party technology partners and service providers and have a strong proficiency in PMBOK, Agile (SAFe) and SDLC methodologies.

DUTIES:

• Develop project charters, plans, budgets and cashflow forecasts.
• Manage and report on expenditure against approved budgets.
• Lead and motivate Virtual Project teams comprising technical and non-technical stakeholders.
• Facilitate organisational Change Management plans for strategic/high-impact projects.
• Manage third-party vendors, technology partners and service providers.
• Prepare and present status reports to relevant stakeholders.
• Ensure effective risk identification, assessment, and mitigation.
• Contribute to continuous improvement of project management frameworks.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree (NQF 7), preferably in Information Systems or Business Studies; OR NQF 6 qualification with at least 6 years’ relevant IT Project Management experience.
• Post-graduate Diploma or formal certification in Project Management at practitioner level (highly desirable).
• PMI Membership recommended.

Experience/Skills –

• Minimum 6 years’ IT project management experience in an Enterprise (large/complex) IT environment.
• Proven track record managing both hardware/infrastructure and systems-related projects with budgets of at least R2 million.
• At least 6 years’ experience managing teams of 5 or more people.
• Proven track record managing third-party technology partners and service providers.
• Strong proficiency in PMBOK, Agile (SAFe) and SDLC methodologies.
• Excellent planning, organising, coordination and stakeholder communication skills.
• Strong analytical, numerical and facilitation skills.
• Ability to work effectively within project governance structures.
• Ability to deliver results in dynamic, fluid environments.

ATTRIBUTES:

• Integrity and sound financial stewardship.
• Analytical thinking and creative problem solving.
• Strong individual leadership and decision-making.
• Results-focused and professionally knowledgeable.

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ENVIRONMENT:

• A leader in Customer Engagement Tech seeks a highly meticulous Document Processing Specialist who thrives under pressure to join its Remote team.
• Your core role will entail completing all monthly job processing and fulfilment, for multiple customers, delivered within established SLA timeframes and as per the specifications.
• You will also conduct regular QA checks, manage incoming queries regarding production status while ensuring the timely completion of all implementations or change request projects documenting each step in the CRM tool.
• Applicants will require a Degree/Diploma in Computer Science/Business or equivalent and work experience in a project-oriented environment.
• You will need experience with document processing and delivery, working with client-server environments, hands-on experience using PCs, including Windows, Microsoft Office applications & XML data.

DUTIES:

• Ensure all production cycles achieve internal and external SLAs.
• Conduct regular QA checks to ensure accuracy and quality.
• Provide external and internal customers with updates, progress status and reports.
• Manage incoming queries regarding production status.
• Configure processing tools to meet client requirements and internal optimizations.
• Monitor the automation and act on any issues with statement and document processing.
• Review work orders to determine job specifications and operational requirements.
• Liaise with and make recommendations to the Implementation team on new implementations/projects.
• Ensure the timely completion of all implementations or change request projects documenting each step in the CRM tool.
• Respond to Level 1 Support cases and update thought internal tracking system.
• Escalate unsolved and/or critical problems as outlined in the escalation process.

REQUIREMENTS:

Qualifications –

• Post-secondary Degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project-oriented environment.

Experience/Skills –

• Experience with document processing and delivery is an asset.
• Experience working in the financial industry is an asset.
• Experience with client-server environments.
• Hands-on experience using PC’s, including Windows Microsoft Office applications.
• Experience working with XML data.
• Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous.
• Experience with photo editing software.
• Occasional overtime/weekend work required.
• Work site is remote, with work performed within Pacific time zone.

ATTRIBUTES:

• Ability to work in a high pressure, deadline-oriented environment.
• Detail oriented with a strong commitment to quality.
• Strong problem-solving skills and able to communicate findings to the team.
• Ability to handle multiple priorities while meeting specific deadlines.
• Good time management and well organized.
• Team player.
• Strong communication skills (written/verbal English).
• Bondable.

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ENVIRONMENT:

• A fast-growing Cape Town-based startup is revolutionizing the parking industry with an innovative digital solution that replaces traditional ticketing and payment systems through license plate recognition, smart management software, and digital payments.
• They are currently seeking a versatile and well-organized Accounting/Finance and Operations/Office Manager to support their Cape Town team.
• This role combines financial tasks such as invoicing, reconciliations, and vendor onboarding with operational responsibilities like handling client requests, managing suppliers, and stock purchasing.
• As their accounting processes become increasingly automated, the role is expected to evolve toward a stronger focus on operations and office management, playing a key part in ensuring efficient daily operations within this fast-paced, growing startup.

DUTIES:

• Accounting/Finance (Part-Time Focus, Subject to Automation)
• Invoicing: Generate and manage invoices for clients, ensuring accuracy and timely delivery.
• Reconciliation: Reconcile bank statements, vendor payments, and client accounts to maintain accurate financial records.
• Vendor Onboarding: Manage the onboarding process for new vendors, including contract setup and payment terms.
• Financial Reporting: Assist in preparing basic financial reports and summaries for management.
• Automation Support: Collaborate with the tech team to implement and test accounting automation tools, ensuring seamless integration with their platform.

Operations/Office Management

• Client Request Management: Handle client inquiries and requests, ensuring prompt and professional resolution.
• Supplier Coordination: Liaise with suppliers for procurement, negotiate terms, and maintain strong vendor relationships.
• Stock Purchasing: Manage the purchasing and inventory of operational stock (e.g., hardware components for license plate readers, office supplies).
• Office Management: Oversee day-to-day office operations, including scheduling, coordinating team logistics, and maintaining a productive work environment.
• Process Improvement: Identify opportunities to streamline operational workflows and implement efficient processes to support company growth.

REQUIREMENTS:

• Education: Bachelor’s degree or equivalent in Accounting, Finance, Business Administration, or a related field.

Experience:

• 3+ years in accounting or finance, with hands-on experience in invoicing, reconciliation, and vendor management.
• 2+ years in operations, office management, or a similar role involving client and supplier coordination.

Skills:

• Strong proficiency in accounting software (e.g., Xero, QuickBooks) and Microsoft Office/Google Suite.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Effective communication and interpersonal skills for managing client and supplier relationships.
• Ability to adapt to a fast-paced, dynamic startup environment.

Bonus Skills:

• Familiarity with automation tools or basic understanding of integrating financial systems with tech platforms.
• Experience in procurement or inventory management.
• Knowledge of the parking or mobility industry.

ATTRIBUTES:

• Proactive, problem-solving mindset with a passion for efficiency.
• Comfortable wearing multiple hats and thriving in a small, collaborative team.
• Reliable and able to work independently with minimal supervision.

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ENVIRONMENT:

• BE responsible for the design, implementation, support, and optimization of Managed Print environments across client sites of a dynamic Network Specialist seeking a Solution Specialist to join its team.
• The role focuses on delivering efficient, secure, and scalable printing and document solutions that align with customer requirements and business objectives, including cost models.
• Applicants will need Matric/Grade 12, proven experience with Papercut (Technical and Sales Certified – Essential), at least 5 years’ experience in a Managed Print Services or a related IT infrastructure role.
• You must also have experience with MS SQL for reporting and database management, FMAudit for device monitoring and meter collection & a strong understanding of HP printers and multifunction devices.

DUTIES:

• Design, implement, and maintain Managed Print Service solutions across diverse client environments. Stay up to date with new technologies and drive feature enhancements where applicable.
• Implementation and management of document workflow solutions.
• Deploy, configure, and manage print management software, including Papercut MF, Papercut Hive, HP Access Control, and PrinterLogic.
• Support HP Web JetAdmin, HP Security Manager, and HP Smart Device Services (SDS) deployments; ensure all network agents remain online and functional.
• Manage and maintain print fleet monitoring using necessary tools/applications available.
• Perform advanced troubleshooting and root cause analysis for printer hardware, firmware, and software issues.
• Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
• Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.
• Develop and maintain SQL queries and reports for usage analytics, performance tracking, and billing; Power BI experience is advantageous.
• Collaborate with sales teams to assist with solution design, proposals, and customer demonstrations. (Pre-sales).
• Ensure compliance with security policies, data protection standards, and best practices across MPS environments.
• Liaise with vendors and OEMs for escalations, firmware updates, and licensing requirements.
• Provide technical training, mentorship, and support to internal teams and end users.
• Maintain accurate and up-to-date documentation of configurations, processes, and client environments.
• Support Project Management initiatives, ensuring timely and effective rollout of MPS implementations and upgrades.

REQUIREMENTS:

• Matric Grade 12 (Compulsory).
• Proven experience with Papercut (Technical and Sales Certified – Essential).
• Minimum 5 years’ experience in Managed Print Services or a related IT infrastructure role.
• Solid understanding of print infrastructure security, data management, and compliance.
• Experience with HP Web JetAdmin, HP Security Manager, HP Advance, HP Park, and HP Smart Device Services (SDS) (advantageous).
• Working knowledge of MS SQL for reporting and database management.
• Experience with FMAudit for device monitoring and meter collection.
• Strong understanding of HP printers and multifunction devices.
• Project Management experience or formal certification (advantageous).
• ITIL v4 Foundation certification or equivalent understanding of IT service management processes (advantageous).
• IT or technical certifications such as CompTIA, Microsoft, or HP (beneficial).
• Valid Driver’s License and own reliable vehicle.

ATTRIBUTES:

• Strong problem-solving and analytical abilities.
• Excellent communication and client engagement skills.
• High attention to detail and disciplined documentation practices.
• Ability to work independently and manage multiple client environments effectively.
• Customer-focused with a proactive, solution-oriented mindset.
• Strong organizational and time management skills, with the ability to coordinate multiple projects.

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ENVIRONMENT:

• YOUR ability to drive solutions forward with minimal oversight and resolve complex issues is sought by a global leader in Customer Engagement Tech seeking its next Mid-Senior .Net Developer.
• You will contribute to the ongoing enhancement, modernization, and support of software solutions. The ideal candidate has experience working with .NET Framework and is also capable of contributing to .NET Core–based solutions.
• They will be a strong, self-directed problem solver who can understand and work within existing codebases, collaborate productively with diverse team members, and maintain a high standard of code quality and professional practice.

DUTIES:

• Design, develop, and maintain scalable applications using C#, .NET, and ASP.NET frameworks.
• Translate business and functional requirements into technical solutions and system designs.
• Build, test, and integrate RESTful APIs and Backend services to support web and enterprise applications.
• Write clean, efficient, and well-documented code following established development standards and best practices.
• Troubleshoot, debug, and resolve application defects and performance issues in a timely manner.
• Develop and execute Unit and Integration Tests to ensure code quality, reliability, and security.
• Work with relational databases (e.g., SQL Server) to design schemas, write queries, and optimize data access.
• Collaborate with cross-functional teams including Product, QA, and DevOps to deliver high-quality solutions.
• Participate in code reviews, providing and receiving constructive feedback to improve overall code quality.
• Support application deployment, configuration, and ongoing maintenance in development and production environments.
• Monitor application performance and implement improvements to enhance scalability and efficiency.
• Stay updated with emerging technologies and contribute to continuous improvement of development practices.

REQUIREMENTS:

• 3+ Years of professional experience in Software Development.
• Experience in parallel programming and multithreading on Windows service environments.
• Solid understanding of Computer Science fundamentals – data structures, algorithms, object-oriented design and problem-solving techniques.
• Experience working with SQL Server and relational database concepts.
• Commitment to clean code, proper development hygiene, and avoidance of shortcuts that compromise quality.

Preferred to haves –

• Proficiency in XML/XSLT Programming.
• Proficiency in using Git, preferably with Bitbucket workflows.
• Experience using AI-assisted coding tools (e.g., Amazon Q, GitHub Copilot, Claude).
• Experience modernizing legacy applications or working in mixed-technology codebases.

ATTRIBUTES:

• Ability to work independently, investigate unfamiliar systems, and drive solutions forward with minimal oversight.
• Excellent problem solving and analytical skills for identifying, articulating, and resolving complex issues.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.

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ENVIRONMENT:

• Our client operates within a dynamic, growth-focused technology environment specialising in back-end development and advanced integration solutions for international markets.
• Their expertise spans video management platforms, access control systems, fire panel integrations, machine learning initiatives, and embedded hardware development.
• They are seeking a Junior to Intermediate Full Stack/Back-End Engineer to join their office-based team in Durbanville, Cape Town. The role is suited to candidates within reasonable commuting distance. The team works closely in person, with a strong emphasis on communication, problem-solving, and continuous improvement.
• The successful candidate will gain exposure to global projects across more than 40 countries, with potential opportunities for international travel aligned with project delivery and industry events.

DUTIES:

• Design, develop, and maintain back-end and full stack software solutions
• Build and enhance integration systems across various platforms and technologies
• Develop applications using C# and Python
• Work with Microsoft SQL Server for database design, querying, and optimisation
• Contribute to web application development where required
• Participate in system architecture discussions and solution design
• Troubleshoot, debug, and resolve software issues
• Collaborate with team members to deliver high-quality, scalable solutions
• Communicate progress, challenges, and proposed solutions effectively
• Participate in a technical assessment process, demonstrating problem-solving approach and communication skills

REQUIREMENTS:

• 2–4 years’ experience in software development
• Minimum 1+ year experience in a full stack or back-end engineering role

Proficiency in:

• C#
• Python
• Microsoft SQL Server
• Solid understanding of software development principles and best practices
• Experience working with databases and writing efficient queries
• Strong English language proficiency
• Must be authorised to work in South Africa (citizen, permanent resident, or valid work permit holder)
• Willingness to work in an office-based environment in Durbanville, Cape Town
• Ability to complete a one-week technical assessment as part of the hiring process

ATTRIBUTES:

• Strong communication skills with the ability to articulate progress and challenges clearly
• Forward-thinking mindset with a proactive approach to problem-solving
• Willingness to learn and adapt within a fast-evolving technical environment
• High level of accountability and commitment to delivering quality work
• Ability to work independently and as part of a collaborative team
• Resilient, motivated, and willing to put in the required effort to meet expectations
• Attention to detail and a structured approach to development tasks

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ENVIRONMENT:

• A dynamic provider of cutting-edge Software, AI & Cloud solutions accelerating digital transformation seeks a highly skilled Senior Java Developer with 6–10 years of experience to join its Remote team.
• You will help build scalable, high-performance Backend systems working with modern tech stacks including microservices architecture, cloud platforms, and distributed systems, while bringing your passion for clean code and problem-solving to every challenge.
• The ideal candidate will also need to be proficient in Java, Spring Boot, Spring Framework, SQL databases (PostgreSQL/MySQL/Oracle) and modern CI/CD practices using tools like Jenkins, GitHub Actions, or Azure DevOps.
• If you’re passionate about building enterprise-grade Backend systems and want to work in an environment that values innovation and technical excellence, APPLY NOW!

DUTIES:

• Leverage your expertise in Java, J2EE, and Spring Boot to design and develop robust microservices.
• Work hands-on with REST APIs, Hibernate/JPA, and event-driven systems using Kafka, while deploying solutions on AWS or Azure cloud platforms.
• Your strong understanding of data structures and system design will be crucial as you architect scalable solutions, and you’ll utilize containerization technologies like Docker and Kubernetes to ensure seamless deployment and orchestration.

REQUIREMENTS:

• 6-10 Years relevant work experience.
• Proficiency with SQL databases (PostgreSQL/MySQL/Oracle).
• Modern CI/CD practices using tools like Jenkins, GitHub Actions or Azure DevOps.

Must-have skills:

• Java
• Spring Boot
• Spring Framework

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ENVIRONMENT:

• An innovative FinTech Company is looking for an experienced Salesforce Developer for their Tech team. The successful candidate will use creative and structured thinking to build Salesforce Solutions that meet the business requirements.
• This individual will take responsibility for all development work ensuring code meets their prescribed quality control standards. They will interact and work with other team members to manage expectations, schedules, technical direction, and quality assurance.

DUTIES:

• Convert Business Requirements into Salesforce functionality.
• Ensure that the Salesforce code base and data model remains coherent and well documented according to prescribed quality control standards set by the Technical Architect.
• Laise with the Developer Manager, Delivery Manager, and other team members to coordinate all aspects during delivery of solutions.
• Stay up to date with the code standards, processes and teach other developers how to incorporate new trends and methodologies.
• Learn and upskill on other technology platforms that can be implemented as the Company grows.
• Develop and implement unit and scenario testing for the existing code base and for new functionality.

REQUIREMENTS:

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field with distinction.
• Salesforce Certified Platform Developer I.
• Salesforce Certified Administrator (Useful for understanding Salesforce configuration).

Experience

• 0 – 2 years of Salesforce development experience (entry-level role, but internships and self-learning can be beneficial).
• Experience with Salesforce declarative tools, such as:
• Validation Rules & Formula Fields
• Custom Objects & Fields
• Basic knowledge of Apex (Salesforce’s programming language):
• Writing simple triggers and classes
• Understanding governor limits
• Familiarity with Lightning Web Components (LWC) or Aura Components.
• Basic understanding of SOQL and SOSL.
• Exposure to integrations using REST/SOAP APIs.
• Experience working with version control systems.
• Understanding of Agile development methodologies.

ATTRIBUTES:

• Strong structured thinking and problem-solving ability.
• Organises activities to ensure proper completion in a timely manner.
• Effectively schedules time by assigning priorities to daily/weekly/monthly work activities.
• Avoids crises through systematic planning and follow through.
• Strong interpersonal skills with individuals and groups.
• Presents ideas in a clear and concise manner to individuals or groups.
• Maintains discretion and confidentiality in communications with others.
• Actively listens to others, gives appropriate feedback, and makes them feel comfortable.
• Completes work appropriately to meet the needs of internal colleagues and external clients.
• Demonstrates a commitment to consistent excellence.
• Ensures that service meets quality expectations of the company and clients.
• Keeps up to date with field of expertise and uses such knowledge effectively.
• Serves as a “resources person” on whom others rely on for advice.
• Use all the resources at your disposal to be able to answer questions and deliver on promises.

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ENVIRONMENT:

• A leading Cloud Solutions company is on the hunt for a motivated Junior Technical Specialist to join their Professional Services team. This is an exciting growth role for candidates who want to develop their technical and integration skills in the world of unified communication, contact centres, workflow automation, and AI-driven solutions.
• You will be assisting with solution deployments, support integrations (CRM, APIs, transcription tools, chatbots), and help build workflows using n8n and conversational bots in Flo wise. This is a hands-on technical role with clear opportunities to grow into a full Technical Specialist.

DUTIES:

• Assist with the installation, configuration, and testing of VoIP and contact centre systems.
• Provide troubleshooting support for networks, servers, and telecoms applications.
• Help design and configure customer integrations, including APIs, CRM systems, transcription tools, and AI bots.
• Build and maintain basic workflows for process automation.
• Assist in the creation of conversational bots.
• Participate in proof-of-concept and pilot deployments.
• Prepare clear documentation and contribute to solution knowledge bases.
• Support project teams with various tasks, testing, and feedback.
• Collaborate with the Projects department to ensure accurate and timely project delivery within budget.
• Assist with piloting and proof-of-concept deployments of solutions within customer environments.
• Support product and service offering demonstrations.
• Perform all relevant administrative tasks related to the job function.
• Adhere to all company policies and procedures.
• Work with various teams to ensure solutions are successfully scoped.
• Assist with the installation of hardware, systems, and software.
• Provide support for server and server cluster administration.
• Assist with system backup and restore procedures.
• Perform initial troubleshooting analysis to resolve infrastructure issues.
• Document problems and their resolutions for future reference.
• Monitor system performance and assist with performance tuning.

REQUIREMENTS:

Qualifications and Experience:

• Technical Qualification or equivalent experience
• 4+ years’ experience in a technical support or networking role
• Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc.
• Working knowledge in WAN/LAN/system monitoring tools like Zabbix and Grafana
• Basic knowledge of Linux
• Understanding of VoIP protocols like Sip, RTP, WebRTC
• Working knowledge of APIs and integrations
• Drivers licence and own reliable transport
• Working knowledge of n8n workflow automation
• Working knowledge of Flowise bot building

ATTRIBUTES:

• Analytical
• Strong troubleshooting ability
• Lifelong learner / self-study
• Excellent communication skills (verbal, written and presentation)
• Team Player
• Process Champion
• Customer Champion