Vacancies at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.
• Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to
• convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved

Requirements

What You Bring:

• 2 years’ experience in Front Office or Reservations or customer service role.
• Excellent telephone etiquette and verbal communication skills.
• Execellent organisational skills and a high level of attention to detail.
• Excellent computer proficiency and email communication skills.
• Ability to work without supervision.
• Exceptional Customer service skills.

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Primary Responsibilities Include:

• Prepare food and provide prompt, courteous and accurate service to all the customers as per the set standards.
• Produce all necessary food for all food service operations as required and as instructed by the senior Chef.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.
• Plating and presenting meal items as per the seniors’ instructions as well as judging the quality of raw material & providing quality finished products

Requirements

What You Bring:

• Good knowledge of cooking styles, hygiene & safety standards and working in a fast-paced environment.
• Excellent attention to detail.
• Excellent organizational and time management skills

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Primary Responsibilities Include:

• Provide exceptional experiences for guests throughout their stay
• Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
• Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
• Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
• Inform guests of our Hotel services, including facilities and dining options.
• Promote all Hotel amenities, conveniences and programs offered.
• Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.

Requirements

What You Bring:

• Diploma / Degree from a reputable institution.
• Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
• Proven work experience at a mid to senior level in hospitality management.
• Proficiency in English; knowledge of other languages is a plus
• Strong sense of responsibility and a professional presentation.
• Familiarity with hospitality industry luxury standards.