Vacancies at Hilton

Specifically, a Chief Engineer will perform the following tasks to the highest standards:

• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses      
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Identify and introduce environmentally-friendly systems and equipment
• Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

What are we looking for?

• A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Advanced knowledge of building management/engineering
• A degree in Engineering or similar
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience of facilities management
• Proficient, at an advanced level, with computers and relevant computer programs

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What will I be doing?

• As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
• A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye
• Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
• Close guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)
• Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
• Duties of a Front Office Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Be a reliable and motivated member of the guest operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
• Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding
• Show interest in learning new skills and acquire new knowledge every day
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
• Volunteer to participate in company campaigns like Travel with Purpose or TM committees
• Execute duties as assigned by the Guest Operations Manager, Front Office Team Leader and Supervisors
• Assist other departments, as necessary

What are we looking for?

• Front Office Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Mandarin Speaker

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience