Vacancies at iOCO

Skills and Experience

What you’ll do:

• Onsite and remote user support for Clients.
• General maintenance to office/boardrooms.
• VIP User Support.
• Diagnose Hardware issues.
• Reload machines.
• Network Support.

Your expertise:

• 5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support and client support with great communication and consideration for frustrated clients.

Qualifications required:

• Grade 12, Matric or N3
• A+
• N+
• MCSA/ MCSE
• Soft Skills

Qualifications preferred:

• ITIL is advantageous
• Mobility Support
• Client Support

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What you’ll do:

• The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
• This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments. 

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.

Product Knowledge and Consultation:

• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
• Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.

Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.
  Use data insights to identify improvement opportunities and proactively address Client concerns.

Industry Knowledge:

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

Your Expertise:

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).
• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.
• General Cyber Security Certifications.

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Skills and Experience

What you’ll do:

• Analyze large datasets to identify trends, patterns, and insights that drive financial decision-making.
• Develop and maintain financial models to forecast revenue, expenses, and profitability.
• Work closely with the finance team to monitor key financial metrics and performance indicators.
• Create dashboards and reports to communicate financial data and insights to key stakeholders.
• Assist in budgeting, forecasting, and financial planning processes.
• Ensure data accuracy, integrity, and compliance with financial regulations and company policies.
• Support business units with ad-hoc analysis and data requests.
• Identify opportunities for process automation and efficiency improvements using data analysis tools.
• Collaborate with cross-functional teams to support various financial projects and initiatives.

Your expertise:

• 4+ years of experience in a financial analysis or data analysis role, preferably within the finance industry.
• Proficiency in financial modeling and reporting.
• Strong experience with data analysis tools such as Excel, SQL, Power BI, or Tableau preferred.
• Familiarity with ERP systems is a plus.
• Knowledge of finance principles.
• Experience with data visualization tools and techniques.
• Analytical Skills: Ability to analyze complex datasets and provide actionable insights.
• Problem-solving Skills: Proactive in identifying issues and suggesting solutions.
• Communication Skills: Strong verbal and written communication skills to present findings and recommendations clearly.
• Attention to Detail: High degree of accuracy in financial data analysis and reporting.
• Teamwork: Ability to work effectively within cross-functional teams and collaborate with different departments.

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Skills and Experience

What you’ll do:

Develop a Business Analysis Approach in project execution or investigation

• Understand project context to determine applicable BPA approach.

Lead the definition and review of business processes

• Understand current business processes and define future business processes
• Document future business process/es.

Facilitate Business requirements workshops or sessions to elicit and define system requirements

• Plan and execute business requirements elicitation sessions/workshops.
• Develop Business Requirement Specifications.

Participate in solution design workshops

• Develop Functional Requirement Specifications.
• Provide input to System Requirement Specification and other Technical oriented documents.

Contribute in development of testing and training materials

• Document test scenarios and review test cases.
• Assist testing capability in ensuring that new system meet requirements.
• Coordinate and lead User Acceptance Testing (UAT).

Your expertise:

• Relevant 3 year Information Technology or business-related qualification
• 3 - 5 years Business/Process Analysis experience, preferably across multiple disciplines/domains
• Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc.

Additional criteria:

• Proven experience in leading solution design workshops.
• Expert knowledge in delivering typical Business Analysis Artefacts.
• Faculty Training Institute Business Analysis qualification advantageous.
• General understanding of Retail Merchandising and / or Supply Chain & Logistics will be advantageous.
• Experience of Agile methodologies and frameworks including Scrum and Kanban and of the Business Analyst role within agile frameworks.
• Experience in ERP (Enterprise Resource Planning) implementation(s) will be advantageous.
• Proven experience of stakeholder relationship management and influencing skills, demonstrating success in facilitating collaboration, influencing, communicating and negotiating at all levels.
• Expertise and extensive experience in process modelling, gap analysis and requirements engineering with the delivery of appropriate artefacts to progress development and achieve business objectives
• The ability to interact and work collaboratively within a team as well as the ability to run with a piece of work autonomously where required.
• Ability to research technology-related concepts, trends and best practices, and apply findings.
• Synthesises data from different sources to identify trends.
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself.
• Demonstrates a results-oriented mindset in planning and implementing activities/projects.
• Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required.
• Listens attentively and checks understanding of the message being received.
• Prepares written reports and briefs and communicates ideas clearly.
• Speaks fluently in team meetings when presenting information.
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
• Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
• Adjusts to work effectively within new work structures, processes, requirements, or cultures.
• Anticipates change and continuously remains prepared for change.

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Skills and Experience

What you’ll do:

• Familiarity with access control models and network security.
• Evaluate designs to determine the most efficient and effective solution.
• Experience in selecting, design engineering, solution engineering, project engineering, integrating, and implementing Cisco network architecture and related technologies.
• Excellent knowledge of access networking technologies, routers & firewalls, VPN solutions, Quality of Service, subnetting, etc.
• Installing, configuring, and troubleshooting routers, firewalls, switches, and wireless (able to build configurations and solutions that conform to standards without guidance)
• Demonstrated skills in developing a technology plan including technical strategy and direction as well as the related business case for the use of that technology.

Your expertise:

• At least 10 years of hands-on experience in network device configuration and troubleshooting
• Solid background in network administration and architecture
• Troubleshooting skills.
• Administration and Maintenance
• Ability to work independently
• Customer support soft skills

Qualifications required:

Qualification essential: 

• National Senior Certificate/ Matric/ N3

Qualifications preferred: 

• Degree or Diploma in a related discipline
• ITIL Foundation certification
• Juniper (JNCIA / JNCIS)
• Aruba (ACSP/ACMP/ACP-Campus Access)/Fortinet NSE7 – Must
• Current Cisco Professional certification (e.g., CCNP, CCDP) – advantages

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Key Responsibilities:

Release Planning and Coordination

• Develop and maintain detailed release schedules and plans, incorporating inputs from development, testing, and operations teams.
• Coordinate release activities and resources to ensure successful software deployments.
• Utilise Jira to track release progress, manage issues, and communicate updates.

Process Management:

• Establish, implement, and manage release processes for code through development, test, and production environments using Jira.
• Create and maintain documentation of release processes, roles, and responsibilities.

Communication:

• Serve as the primary point of contact for release communications between development, QA, operations, and other stakeholders.
• Provide regular status updates on release progress, issues, and risks through Jira dashboards and reports.

Risk Management:

• Identify, document, and mitigate risks associated with the release process.
• Ensure comprehensive impact analysis and risk assessments are conducted for each release cycle.

Quality Assurance:

• Ensure that all releases are thoroughly tested and validated at each stage of the release process.
• Collaborate with QA teams to develop and implement effective testing strategies.

Deployment:

• Coordinate and manage the deployment of software releases, ensuring minimal impact on service availability.
• Oversee post-release activities, including the collection and documentation of lessons learned.

Continuous Improvement:

• Continuously refine and improve release management processes, leveraging Jira and other tools to enhance efficiency.
• Promote the adoption of best practices in release management and automation.

Experience:

• 5+ years of experience in software release management, configuration management, or a related field.
• Extensive experience with Jira, including configuration, workflow management, and report generation.
• Proven experience in a DevOps environment is highly desirable.

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What you’ll do:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring that our services align with their needs.
• Qualify, develop, and maintain Software Development offerings, and product knowledge, research consumer needs, and identify how our solutions can support these.
• Generate leads and grow existing relationships, maintaining an accurate, detailed client portfolio.
• Develop and maintain a renewal base of a minimum of 80% of the business.
• Make cold calls and perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics.
• Collaborate with business delivery managers to improve their offerings and to ensure a realistic view of proposals.
• Work with other Client Directors and Account Managers to design industry-specific but tailored solutions.
• Utilize CRM effectively to ensure standard processes during all sales stages.
• Conduct month-end and year-end close processes and provide required reporting to Management.
• Responsible for proactive hunting of new business and growth (farming) across all internal channels and with LOB clients as well as potential clients.
• Assist with and drive relevant leads and or prospects to closure/ next stage of progress.
• Assist and drive tenders with Advisory and Management teams.
• Own the Software Development marketing and sales collateral.
• Assist Client Directors, Key Account Managers, Business Heads, and other Account Executives with specific sales or any related sales actions required.
• Realize revenue and margin targets and maximize sales opportunities by connecting client needs with our offerings and solutions.
• Build solid relationships and display an understanding of the client industry, business environment, and strategy to identify current and future opportunities.
• Develop open and effective channels of communication with all stakeholders.
• Complete Sales proposals or assist/ contribute towards the completion of proposals (if multi-BU opportunity).

Your Expertise:

• Experience in solution selling and Software Development services: 2 years (min.)
• Exceptional Communication skills.
• Function-related experience within a Software Development environment: 5-10 years (Desired).
• SDLC Project experience: 5 years.
• Have a strong understanding of the Software Development Life Cycle including Planning, Analysis, Design, Implementation, Testing, Deployment, and Maintenance.
• Experience in solution sales, the sales process, and the ability to generate leads through direct or indirect relations with clients.
• Further, develop relationships and must have the ability to close deals.
• Stay informed about industry trends, emerging technologies, and competitor offerings to identify opportunities for innovation and differentiation.
• A quick learner with strong listening and negotiating skills, and with a presence who can showcase our Software Development offerings in a compelling way to the sale and add value to our clients.
• Tracking CRM actively managing activities and driving sales through the pipeline.

Qualifications Required:

• Grade 12 certificate or equivalent
• Relevant Degree or Diploma in Business Management
• Relevant certification

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What you’ll do:

Data Analysis & Insights

• Analyze large, complex datasets to uncover trends, patterns, and insights.
• Provide actionable recommendations based on data analysis to improve business processes and decision-making.

Model Development

• Develop, validate, and deploy predictive models using machine learning techniques.
• Implement statistical models for forecasting, classification, and other tasks as required.

Data Management

• Clean, preprocess, and transform data to prepare it for analysis and modeling.
• Maintain and improve data quality and data pipelines.

Visualization & Reporting

• Create compelling data visualizations to communicate findings effectively to stakeholders.
• Develop and maintain dashboards and reports for tracking key metrics and outcomes.

Collaboration

• Work closely with cross-functional teams including product, engineering, and operations to understand their data needs.
• Provide data-driven insights to support product development and business strategy.

Technical Documentation

• Document methodologies, processes, and code for reproducibility and knowledge sharing.
• Ensure best practices in data science are followed and contribute to developing internal guidelines.

Your expertise:

Experience

• 2-4 years of experience in data science, analytics, or a related field.
• Proven experience in developing and deploying machine learning models in a production environment.

Technical Skills

• Proficiency in data manipulation and analysis using Python or R.
• Experience with machine learning libraries such as scikit-learn, TensorFlow, or PyTorch.
• Familiarity with SQL and database management.
• Knowledge of data visualization tools like Tableau, Power BI, or similar.
• Experience with version control systems (e.g., Git).