Vacancies at OUTsurance

The Poppers department of OUTsurance is responsible for generating leads for various Sales departments in terms of the quality and quantity criteria in place.

Contact existing clients to generate leads in order to increase the leads needed to adhere to quantity and quality targets provided daily. To generate the target numbers of leads per day from existing clients. Maintaining an acceptable Referral ratio in terms of the leads allocated. Maintaining an acceptable Quote ratio of leads loaded to quotes done.

Qualifications

• Matric qualification or equivalent qualification (SAQA Certified) 

Additional Information

Skills and Competencies:

• Attention to detail/Quality orientated
• Deadline and results oriented
• Initiative and tenacity.
• Enthusiastic and passionate about the job and the company
• Effective at planning and organization/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Good Interpersonal and Communication skills (fluent in English)
• Negotiation skills
• Computer literacy (MS Office)
• Administration skills
• Influencing
• Practical Learning
• Excellent telephone etiquette

Knowledge:

• Principles of client service
• The workings of a call centre
• Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
• At least 6 months call centre experience or exposure is advantageous

Additional Information:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
• The successful candidates will be remunerated on a performance based salary system

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Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. 

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Previous experience in the insurance industry would be advantageous
• Responsible to up-sell existing policies 
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
• Preferably a candidate with experience in short term insurance.
• Preferably a candidate that has worked in a role where their salary was based on a commission structure.

Attributes:

• Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Ambitious 
• highly motivated
• Driven
• Customer Service enthusiasts
• Work independently when required

Skills: 

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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Overview and Purpose of the Role: 

Our business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. To facilitate this model the positions of OUTsurance Broker (Face to Face) have emerged.
The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. 
The key outputs for this role are as follows: 
•    New Business sales 
•    Client service and management 
•    High level performance 

The OUTsurance Broker: Face to Face Distribution must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. 

Responsibilities: 

•    Build your own insurance portfolio by: 
•    Being able to prospect for new clients through networking, Cold calling and door – door canvasing for new business 
•    Effective communication with both internal stakeholders and clients. 
•    Conduct a comprehensive risk evaluation for the client. 
•    Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client. 
•    Drafting, tracking and measurement of your personal business plan. 
•    Providing on-going service and support to your individual client base (amendments, renewals, claims etc.). 
•    Retention of existing business including renewal discussion in line with FAIS 
•    Developing internal/external relationships with clients. 
•    Continuous building of your client base hence securing future income. 
•    Keeping abreast with the commercial insurance market changes and developments. 
•    Achieving/Exceeding targets consistently 
•    Providing feedback to line management when requested. 
•    Attending all weekly and adhoc team meetings. 
•    Working closely with internal stakeholders that is, underwriting/actuarial, claims as well as surveying. 
•    Adhering to all quality standards and measures in place. 

Qualifications
Qualification and Experience 
Essential 
•    Completed Matric or National Senior Certificate 
•    FAIS credits/Full Insurance Qualifications (depending on Dofa) 

•    RE5 (depending on Dofa)

•    Must have your own reliable transport 
•    Valid code B driver’s license 
•    2 years insurance external sales experience 

Competencies :

•    Self-starter 
•    Communication (verbal and written) in English 
•    Numerical & mathematical skills 
•    Team supervisory skills 
•    Confident and enthusiastic self-starter who can take initiative 
•    Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback 
•    Analytical skills 
•    Problem-solving skills 
•    Relationship management skills 
•    Presentation and facilitation skills 
•    Resilience - Ability to work well under pressure in dynamic environment 
•    Flexible and adaptable 
•    Influential, concise, rational and practical communicator 
•    Creative flair and innovative thinker 
•    Relationship management 
•    Discretion, judgment and high levels of trust 

Additional Information
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Reporting Lines: The Commercial Agent: Face to Face Distribution will report directly to the Regional Manager and will work closely with the wider Face to Face Distribution