Vacancies at Sun International

An exciting opportunity has become available for a Restaurant Manager at the prestigious 5-star hotel at The Palace of the Lost City, located within the iconic Sun City Resort in Rustenburg.

Job Description

Job Purpose

• Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team. 

Key Performance Areas

• Implement outlet business plans and drive operational excellence in line with the Food & Beverage strategy.
• Manage daily restaurant operations, including shift planning, staffing, cash-ups, stock control, and service delivery.
• Lead and motivate teams through coaching, performance management, training, recruitment, and employee relations.
• Deliver exceptional guest experiences by maintaining high service standards and resolving customer concerns professionally.
• Ensure compliance with food safety, health, hygiene, environmental, and company standards.
• Monitor financial performance by managing budgets, payroll, cost of sales, inventory, and operating expenses.
• Drive product and service improvements through promotions, menu enhancements, and operational efficiencies.
• Build strong relationships with guests and stakeholders while supporting brand loyalty and business growth.
• Maintain effective governance, risk management, and compliance with company policies and legislative requirements.
• Support transformation, procurement, and BBBEE initiatives in line with organisational objectives.

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• 5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment 

Skills and Knowledge

Behavioural Competencies

• Strong planning and organisational skills.
• Ability to motivate, coach, and develop high-performing teams.
• Sound decision-making and problem-solving abilities.
• Analytical mindset with the ability to assess operational performance and identify improvement opportunities.
• Ability to evaluate compliance and operational efficiency.
• Commitment to continuous learning and staying abreast of industry trends.

Technical Competencies

• Sound knowledge of Food & Beverage operations, costing, and stock control.
• Strong product knowledge, including wines and specialty beverages.
• Experience in team planning, operational management, and product development.
• Intermediate computer literacy with proficiency in Microsoft Office.
• Experience using Micros and Opera systems will be advantageous.

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InterContinental Table Bay Cape Town is looking for a passionate and energetic Assistant Front Office Manager to help lead our Front Office team and create memorable guest experiences.

Job Description

Job Purpose

• The Assistant Front Office Manager for Hotel is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with InterContinental standards and legislative requirements. 

Key Performance Areas

• Shift Supervision
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the department
• Cash-ups at the end of the shift
• Complete shift reports
• Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
• Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences Front Office Operations
• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Oversee and supervises guest arrivals and departures with the front office team
• Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
• Maintain master key control for the shift
• Review daily front office work and activity reports generated by night audit
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Conduct cash-up procedures, verifying all bank deposits at the end of the shift
• Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
• Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.
• People Supervision
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• On boarding of new staff members
• Financial Control
• Authorise spend in line with budget
• Report on any variances for the department
• Delivered Customer Experience
• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required 
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. 
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective 
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience 

Job Requirements

Education

• Grade 12
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• Minimum of 3 years’ experience as an receptionist in a front office environment
• Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to stand for extended periods of time 

Skills and Knowledge

• Collecting Information
• Team Co-operation
• People Supervision
• Appraising & developing
• Problem-Solving
• Analytical skills
• Attention to detail
• Reviewing / evaluating information and data
• Emotional resilience
• Dealing with Customers (including dealing with conflict)
• Self-driven and presentable
• Valuing Diversity & Inclusiveness
• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Proficient English written and verbal communication skills
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Basic Financial Acumen
• Night audit procedures
• Knowledge and application of legislation relating to Safety, Health and the environment 

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Sun International is looking for a Mobile Developer (Flutter), a developing technical contributor who builds and maintains features in cross-platform mobile apps using Flutter and Dart. Working under the Senior Mobile Developer and Team Lead, the role focuses on UI development, backend integration, and writing well-tested code within a regulated iGaming environment.

Job Description

• The Mobile Developer (Flutter) is a developing technical contributor who builds and maintains features within Sun International’s cross-platform mobile applications using Flutter and Dart. Working under the guidance of the Senior Mobile Developer and Team Lead, the role focuses on implementing UI components, integrating with backend services, and writing well-tested code, building proficiency in mobile development practices within a regulated iGaming environment.

Core behavioural & Technical / proficiency competencies:

• Flutter & Dart development (widgets, state management, lifecycle).
• Mobile UI/UX development (responsive layouts, animations, design systems).
• REST API integration (JSON parsing, async/await, error handling).
• Mobile testing (unit, widget, integration, device testing).
• Git version control and CI/CD pipelines for mobile builds.
• Firebase integration (crash reporting, analytics, performance monitoring).
• Mobile security (secure storage, HTTPS, token/auth handling).
• App deployment (Play Store/App Store build, release, and submission process).
• Problem-solving and debugging complex technical issues.
• Agile development experience with cross-functional collaboration.

Job Requirements

Qualifications:

• Bachelor’s degree or diploma in Computer Science, Software Development, or a related field (required)
• Relevant mobile development or Flutter certifications (advantageous)

Experience:

• 4+ years’ experience in mobile application development, with at least 2 years building Flutter applications
• Working proficiency in Dart and a solid understanding of the Flutter widget tree and lifecycle

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GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

• The warehouse assistant will be responsible to move and transfer stock within and from the warehouse to various outlets across the complex to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations

Duties and responsibilities include

Stock Transfers

• Get picking list from the stock controller and issue the goods as per SOP
• Pack stock on arrival and assist with stock rotation- ensuring old goods are in front to be picked first
• Move and transfer stock within and from the warehouse to various outlets on the complex
• Store stock in line with safety standards
• Clean storage areas and equipment
• Participate in stock takes on a monthly basis; and recounts when necessary
• Report on obsolete stock

Technical competencies

• Product knowledge
• Stock control procedures
• SHE legislative requirements
• Numerical skills
• English written & verbal communication skills
• Proficiency in MS Office Suite

Core behavioral competencies

• Checking or Attention to detail
• Following instructions

Job Requirements

Minimum requirements (Education and Experience)

• Minimum Grade 10

Work conditions and special requirements

• Physically able to work and stand for long periods of time
• Physically able to move heavy stock

Scope and limits of the job

• Physically move and transfer stock between the warehouse and multiple outlets within the business unit