Vacancies at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS

• An administrative qualification at an NQF level 6.
• At least five years of relevant personal assistant experience at an executive level

ADVANTAGEOUS

• Achieved / Studying torwards chartered secretary.
• Experience in dealing with diverse groups of people including CEOs, Board
• Members, Senior Executives, and/or government stakeholders.

KEY RESPONSIBILITIES

Executive Support

• Work closely and effectively with the CPO to keep him/her well informed of upcoming commitments and responsibilities, following up proactively and appropriately.
• Act as conduit between the CPO and internal/external stakeholders.
• Ensure professionalism, privacy and high confidentiality in handling all matters in the CPO's office.
• Serve as primary point of contact for internal/external stakeholders on all matters pertaining the to the CPO, including those of highly confidential and critical nature.
• Prioritise and determine appropriate cause of action, referral and responsive, exercising judgment to reflect CPO's style and SANRAL policy.

Administration and office management 

• Proactively support the CPO of the respective function with matters within their scope of work.
• Responsible for filing and documentation management for the CPO and the respective function required.
• Process incoming documents by prioritisation and distribute to the relevant party accordingly (e.g. memorandums, claims, authorisations) amongst other related responsibilities for the CPO and the division.
• Type and draft correspondences such as memo's and letters amongst others when required.
• Ensure timely and quality submissions of reports to the Office of the CEO/Board Committees.
• Completea broad variety of administrative tasks that facilitate the CPO's ability to effectively lead the department, including; assisting with special projects; designing and producing complex documents, reports and presentations; collating and preparing information for meetings with Management, staff and external stakeholders; composing and preparing correspondence.

Co-ordination 

• Co-ordinate all travel requirements within the respective function.
• Co-ordinate and maintain calendar and schedule of the CPO regarding meetings, deadlines, reports and other duties within respective function, in correspondence with other functions and external stakeholders.
• Prioritise inquiries and requests, while trouble shooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
• Co-ordinate the timely submission of reports to relevant structures for the CPOand division.
• Co-ordinate activities between functional leadership and direct reports.
• Co-ordinate facilities-related requirements for the team i.e. arrangement of laptops, access cards etc.

Meetings 

• Compile meeting agendas in collaboration with the respective chairperson of the meeting, CPO and division.
• Organise internal and external meetings on behalf of the CPO ensuring all necessary requirements are made e.g., meeting venue, presentations, etc.
• Responsible for accurate and complete minute-taking and timely distribution thereof, including management of action points.

Compliance & Stakeholder Liaison

• Ensure compliance of submission dates to relevant structures.
• Ensure liaison of respective function with other functions within SANRAL as well as external stakeholders
• Attend to general inquiries from external stakeholders within the respective function.

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MINIMUM REQUIREMENTS:

• Post-graduate Degree or Advanced Diploma in Business Development, Economics or Finance or equivalent NQF 8 level qualification.
• 10 years minimum relevant experience.
• 5 years must have been in managerial or leadership position in a similar environment, with a strong focus on commercial and business development mainly in commercial property development.

ADVANTAGEOUS:

• A Master’s Degree or PhD will be an advantage.

KEY RESPONSIBILITIES:

Business development strategy and planning:

• Assist with and provide input into the development of an enterprise-wide strategic plan that leverages the long-term business strategic objectives.
• Propose business development initiatives to support the implementation of the strategic plan.
• Develop, in collaboration with the GM Business Development, a business development strategy to identify and develop new markets and sales opportunities.
• Develop, in collaboration with the GM Business Development, strategies for new products and services, commercial analysis and associated implementation plans that detail the approach to achieving defined strategic objectives.
• Assist with the establishment of measurement criteria to monitor implementation and provide input in updating of the business development strategy and monitoring economic and financial performance.
• Monitor and report on predefined measurement criteria and recommend or co-create corrective actions where necessary.

Business development and market research:

• Continuously research, in collaboration with the Market Research and Analytics Specialist, and identify new markets and revenue opportunities for SANRAL.
• Develop, in conjunction with relevant cross-functional internal stakeholder teams, detailed execution plans for exploiting new markets and revenue opportunities identified.
• Define the product strategic plan, which outlines the essence of the product/service, product strategy, including market analysis and customer acquisition and the product roadmap that documents the plan to deliver key features over time.
• Maintain competitor awareness to maximise penetration in markets held by the competition and foster partnerships with new and existing stakeholders.
• Provide consultation and technical assistance on business and commercial evaluations of SANRAL programmes that are geared towards business development.
• Conduct extensive market research to keep track of competitors’ product developments and strategies, as well as identifying purchase patterns and emerging trends.

Financial/Commercial analysis and business case development:

• Conduct the financial, commercial and business analysis required to support the development of strategic initiatives that aim to drive business development, business improvement and/ or support the realisation of the overarching business strategy.
• Evaluate business cases and monetise strategic assets to increase revenue generating opportunities within the legislative boundaries.
• Collaborate with the Market Research and Analytics Specialist to utilise research and insights gathered across various market factors, including technological and economic, to assist with the evaluation, prioritisation and recommendation of new markets and revenue opportunities.
• Quantify the potential benefits of leveraging opportunities and/ or mitigating against potential risks identified through an understanding of the operational landscape, including technology, stakeholder, market, and regulatory drivers.
• Combine understanding of operational landscape and market factors with analysis and interpretation of business financial data to produce information used to assess past and present and forecast future financial performance.
• Compile necessary monthly, quarterly and annual reports for finalisation by the GM Business Development.
• Compile and manage the operational risk register and give inputs where necessary on the Strategic Risks relevant to Business Development.
• Maintain legislative compliance and adherence to corporate governance standards and ethical conduct.

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MINIMUM QUALIFICATIONS/ REQUIREMENTS:

• NQF6 National Diploma in Civil Engineering, Town & Regional Planning, Surveying, or an equivalent qualification.
• 5 years relevant working experience.
• Relevant working experience on Traffic Impact Assessment / and Development Planning. Further relevant working experience in a statutory control / development/ access management environment is required.

ADVANTAGEOUS

• Degree or BTech in Transportation or Town & Regional Planning or Surveying
• Registered with relevant professional body
• Experience on GIS will be advantageous

KEY RESPONSIBILITIES AND DUTIES:

Domain Expertise (Traffic & Transportation, Spatial Planning, Survey):

• Provide expertise in reviewing Traffic Impact Assessments, Development Applications, Land Acquisition requests, Road Reserve Declarations, etc. including setting conditions for approval;
• Tracking implementation of conditions of development applications;
• Liaison with Project Managers to ensure that conditions of development applications are considered in the project design process;
• Liaise with Municipal planners to ensure that SANRAL interests are taken into account in the development of statutory documents such as SDF, LAP and IDP;
• Liaison with stakeholders regarding traffic impact assessment and SPLUMA application issues;
• Liaison with Regions and Head Office regarding traffic and transportation, land administration and survey issues and attend cluster / focus group meetings (Traffic & Transportation, Survey, & Land Administration);
• Negotiate effectively with developers with regards to alternate solutions to ensure compliance with the SANRAL Traffic and Transportation Handbook and SANRAL’s policy;

Statutory Control Administration

• Manage statutory control applications in terms of the South African National Roads Agency Limited and National Roads Acts (Act No. 7 of 1998);
• Coordination of approval of service crossing/parallel to National Road (Encroachments); Electronic communication service providers/Water/Electricity/Sewer/Gas and others;
• Management of sub-division of land in rural and urban areas affecting National Roads and imposition of title deed conditions;
• Coordinate and manage applications for advertising on National roads and removal of illegal advertisements;
• Manage and coordinate trading/illegal trading alongside National roads;
• Management of applications and approvals of brown facility signs;
• Assist Project Managers/ Route Managers with statutory control information, regulations, guidelines and road reserve information & declarations;
• Assess impact of developments on National Roads;
• Deal with developments requiring direct access to National Roads (Direct Access Service Centers);
• Liaise with local authorities in terms of SPLUMA applications

Land Matters

• Research on Land Ownership including verification of Road Reserve Declarations;
• Ensure timely attendance to public queries on maintenance of SANRAL land outside road reserves;
• Attend Regional land matters meetings and National managements meetings between Property Service Providers and the Region;
• Advise and give input on sale of SANRAL land;
• Manage land portfolio including land acquisition on all construction projects and survey requirements on projects

Liaison & Risk Management

• Liaison with external service providers and stakeholders with regard to statutory control issues;
• Liaison with Regions and Head Office with regards to statutory control issues and attend cluster / focus group meetings (Statutory Control, Land Administration and Survey);
• Negotiate effectively with applications with regard to alternate solutions to ensure that it is in line with statutory requirements and SANRAL’s policy;
• Public liaison regarding land issues
• Identify, assess and manage regional risks with regard to statutory control, land and survey issues;
• Adhere to procedural guidelines related to mitigation of risks.

Communication Management

• Maintains good working relationships with all colleagues in all regions and areas of expertise.
• Cultivates and maintains good working relationships with key stakeholders, consultants, and contractors.       
• Ensure internal collaboration and co-operation.
• Promote aims and objectives of SANRAL.

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MINIMUM REQUIREMENTS:

• NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
• Three (3) years’ experience in customer-facing environment.

KEY RESPONSIBILITIES:

Customer Service

• Ensure a positive experience for all customers interacting with the Customer Centre.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Assist customers with the SANRAL mobile app, ensuring smooth and helpful user experience.
• Provide support to road users with queries related to Account-Based Ticketing (ABT).
• Deliver a high standard of service to road users, aligned with the Customer Satisfaction Scorecard benchmarks.
• Communicating with customers through various channels.

Customer Account Registration

• Create new customer accounts and capture required data and maintain such data.
• Ensure that all information required for registering accounts is accurately captured, whether it’s shared verbally, in writing, or through other means.
• Maintenance of customer database.

Customer Complaints and Problem Solving

• Handle challenging customer interactions with confidence and professionalism, working to resolve concerns and overcome objections effectively.
• Stay alert to potential risks within the service outlet and report any concerns to the Supervisor in a timely manner.
• Flag and escalate any issues that could impact SANRAL’s public reputation.