Vacancies at Tracker Connect (Pty) Ltd

Job description

• The incumbent is expected provide excellent service to internal and external customers.
• Operate and direct all calls on switchboard.
• Receiving and welcoming visitors and customers and contacting the relevant department for assistance.
• General office administration.
• Receiving and dispatching parcels and envelopes.
• Liaise with internal staff/departments by ensuring messages and information is timeously and correctly processed.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
• Assist in keeping the reception area clean and tidy, at all times

Minimum requirements

• Matric coupled with a minimum of 1 year working experience in a Reception environment or relevant tertiary qualification.
• Immaculately groomed individual with a friendly and energetic personality.
• Speak and write English fluently.
• A passion for customer service and a professional attitude at all times.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• The ability to cope with a constant changing and pressurised environment.
• Computer literate with knowledge of Microsoft Office

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Job description

Strategy Formulation 

• Responsible for the creation of a strategy to guide the Critical Services department as determined by the strategic objectives.
• Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Critical Services.
• Ensure alignment of the strategic goals for the Critical Services department with Tracker business stakeholders

Operational Services Delivery  

• Responsible for delivering a high quality and cost-effective recovery service which is measured and monitored according to quality and performance standards.  
• Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards. 
• Establish quality and performance standards for the Critical Services department and measure adherence to them continuously.  
• Anticipate and respond to product changes or issues that may arise. 
• Design a 24HR Critical Services Operations Centre strategy
• Define appropriate reporting and information that will assist the department in achieving its objectives

Stakeholder Engagement 

• Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across Tracker’s executive functions. 
• Successfully navigate the complexities of changing conditions as they relate to key partners
• Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded. 
•  Identify appropriate partners to ensure that the operational deployment of Tracker’s technology to deliver market leading recovery rate. 
• Build effective partnerships with law enforcement liaison and response teams and oversee all related processes. 

Financial Management 

• Cultivate financial management practices across the department geared towards optimising the effective use of assets
• Responsible for continuously scanning the environment for potential opportunities to grow the Tracker business in line with stakeholder expectations.
• Prepare, complete and optimize budget for the Critical Services department that enables the achievement of the strategy
• Responsible for the achievement of all financial targets and goals for the Critical Services department
• Ensure adherence to financial authorities contained in the Delegation of Authority

People Management 

• Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success.    
• Responsible for setting an example for staff by living the values and culture of Tracker
• Maintain a continuous focus on improving overall productivity and performance throughout the Critical Services department
• Responsible for setting efficient performance management standards in line with Tracker’s performance management framework
• Responsible for creating an environment where staff are developed, engaged and successfully retained

Compliance and Risk Management         

• Proactively engage with relevant stakeholders concerning business ventures and to provide input and guidance on operational compliance and risk management requirements.
• Ensure that proper due diligence is rendered and that the appropriate process is followed when new and existing ventures are being considered insofar as operational compliance and risk management is concerned. 
• Responsible for ensuring that the Critical Services department acts in accordance with all relevant regulatory, statutory and company policies and requirements at all times.  
• Develop appropriate standards, policies and procedures to govern departmental activities

Minimum requirements

Qualifications and Experience:

• Degree in Operations Management or Business Management (Management Development Programme will be advantageous)
• Minimum 5 - 8 years operational management experience (security and/or defence industry will be advantageous)
• Statutory Requirements (PSIRA Grade B)

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Job description

• Administration of all HC related documentation and contracts with the various stakeholders.
• Professional and comprehensive administrative and general support service provided for the Human Capital Operations Department throughout all HC processes including preparation of minutes, reports, presentations, meeting packs and legislative reports.
• Co-ordinate and process administrative tasks related to payments for HC suppliers within the HC Operations team.
• Ensure all HC databases and systems are updated and accurate.
• Monitor IFS system data integrity and input information into the system in collaboration with the relevant HCBP.
• Gather and collate information for HC reporting purposes.
• Assist with general administrative support to Human Capital Operations
• Co-ordinate all employee wellness initiatives and implement a monthly theme for active participation by all employees.
• Liaise with Talent Sourcing Agencies
• Assist with first line Human Capital related queries.
• Assist with the Recruitment process.
• Responsible for updating the Employment Equity portal and taking minutes for EETSCom meetings
• Liaising with relevant departments to make travel arrangements for the HC Operations Team
• Coordinating events and appointments, setting up meetings relating to the HC department and functions.

Minimum requirements

• Diploma in Human Resources Management or equivalent qualification
• Knowledge and experience in HRIS.
• 2 -3 years’ experience in a similar Human Capital role
• Strong administration skills
• A high level of confidentiality
• Excellent interpersonal skills
• Tact and diplomacy
• The ability to work accurately with attention to detail.
• Flexible and willing to learn.
• Computer literate, MS Office with strong Ms Excel experience / knowledge.
• Ability to work independently, under pressure and ability to persuade others.