Vacancies Available at Mama Money

As our Senior Product Manager you will:

• Be obsessed with customers! Understand what matters most to our customers.
• Monitor metrics which matter and prioritise features to improve the experience and lives of our customers
• Facilitate requirements gathering, and problem solving with business champions, stakeholders, and most importantly customers
• Continuously over-communicate within teams, across teams, and across the business to enable clear and simple understanding of goals, progress, and challenges
• Provide visibility on expected delivery, including delays, blockers, and dependencies, to align on and manage expectations, and enable predictable delivery and coordination across the business
• Collaborate cross-functionally with Architects, Tech Leads, Data, DevOps, and Quality Engineers to coordinate delivery and dependencies
• Develop practical specifications that effectively translate business problem statements into high-level technical solutions that are actionable by Agile development teams. This includes working with Design on prototypes and wireframes, and developing process flows
• Coordinate product demos, gather feedback and ideas, and support training and communications for delivery of new products, features, and enhancements to internal stakeholders, partners, and customers
• NOT be a backlog manager. 

In your first 90 days at Mama Money you will:

• Get to know the ins and outs of our business, in particular; how the various systems and teams work together
• Understand who we are, where we are coming from and what we are trying to accomplish, taking
• our values into account
• Get up to speed on the current and upcoming projects; understand the blockers and challenges
• Join our sales agents in the field for an outreach and spend half a day shadowing our customer
• success agents
• Hopefully design and manage the launch of a few new features!

About you:

• You are comfortable and willing to work in a fast-paced, growing, and changing environment
• You demonstrate effective problem solving ability with strong analytical and critical thinking
• You are able to self-manage and take ownership of your work, with good organizational and time management skills
• You work effectively with people at all levels in the business
• You have excellent communication skills; able to present complex ideas simply, in writing, visually, and verbally
• You have experience in product led growth 
• You have understanding of, or ideally proven experience, working with Agile delivery
• You have an understanding, or ideally proven experience, applying UX and design best practices

It would be a bonus if you have experience with:

• You have worked within the fintech space or at a rapidly scaling startup

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As our Senior Operations Manager you will:

• Drive & Coordinate operations across customer success (call center), customer onboarding, technical operations, and partner queries
• Be the escalation point for internal and external operational queries, ensuring timely resolution.
• Collaborate with the teams to identify bottlenecks and implement solutions for smoother operations & overall efficiency. 
• Provide regular updates to senior management on key metrics and areas of improvement
• Utilize data-driven insights to make informed decisions
• Explore opportunities for automation to increase overall efficiency
• Collaborate with product and tech teams to provide feedback on customer pain points, and provide suggestions for improvements
• Work closely with customer service teams to address operational issues and improve customer satisfaction
• Ensure cost efficiency while scaling the business, balancing growth with financial sustainability.
• Lead and motivate the operations team, fostering a culture of high performance, collaboration, and continuous improvement
• Foster a positive and collaborative work environment where individuals thrive, and teamwork is celebrated

In your first 90 days at Mama Money you will:

• Gain a comprehensive understanding of various operational teams including customer service, activations, and technical operations.
• Spend valuable time with agents in the field, acquiring firsthand insights into operational challenges & customer pain points.
• Develop a framework for assessing/revising key operational metrics within the first 60 days.
• Identify areas for improvement based on initial metric analysis and present preliminary recommendations to enhance efficiency.
• Outline your strategic approach to running operations, aligning your vision with the organizational goals.

About you:

• Thrive in dynamic, fast-paced environments, demonstrating adaptability and enthusiasm for growth.
• Proven problem solver with a keen analytical mind and the ability to think critically in challenging situations.
• Self-motivated individual with a track record of taking ownership, showcasing exceptional organizational and time management skills.
• Collaborative team player, skilled in effective communication across all levels of the organization.
• Excellent communication skills, great at simplifying complex ideas in written, visual, and verbal formats.
• Demonstrated success in managing call centers, with a strategic focus on optimizing operational efficiency & customer service excellence.
• Optimizing customer relationship management (CRM) systems for better customer experience.
• Proficient in utilizing Freshcaller system/ Zendesk for streamlined customer support operations.
• Ability in implementing WhatsApp bots for operational efficiency and improved customer service.
• Proficient in data analysis tools and techniques, utilizing insights to drive operational improvements.
• Strong understanding of automation tools and technologies to enhance overall operational efficiency.
• Extensive experience collaborating with product and engineering teams, bringing technical insights to enhance operational processes.

It would be a bonus if:

• You have worked within the fintech space or at a rapidly scaling startup

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As our Currency Manager you will:

• Engage with existing and new partners to source the most competitive exchange rates 
• Where we have our own cash-out network, you will sourcing cash from local partners at competitive rates
• Perform competitor price analysis - pricing and exchange rates
• Set the foreign exchange pricing to our customers and partners, based on the source rates you have managed to secure, competitor pricing and market analysis
• Work with commercial and data teams to review Gross Margin to ensure profitability for every payout 
• Manage the risks of exchange rate volatility while ensuring profitability
• Renegotiate fees with pay-in and payout (aggregators) partners
• Be the point person for our internal technical, data and accounting teams on all exchange rates related matters. 
• Prepare reports on forex margin and profitability 
• In your first 90 days at Mama Money you will:
• Review all existing commercials
• Get an understanding of the pricing landscape
• Understand gross margin per corridor
• Getting an understanding of levers, and sensitivity in each corridor - pricing, forex margins

About you:

• You are comfortable and willing to work in a fast-paced, growing, and changing environment
• You demonstrate effective problem solving ability with strong analytical and critical thinking
• You are able to self-manage and take ownership of your work, with good organizational and time management skills
• You work effectively with people at all levels in the business
• You have excellent communication skills; able to present complex ideas simply, in writing, visually, and verbally
• You have experience in currency trading 
• You have experience in product pricing

It would be a bonus if:

• You have worked within the fintech space or at a rapidly scaling startup

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As our Senior Financial Crime Manager you will:

AML Program Management:

• Oversee AML team activities, including investigations, regulatory reporting, and customer/payment screening.
• Develop and maintain agent and partner due diligence processes.
• Evaluate risks associated with clients, financial instruments, and services, updating systems and procedures accordingly.
• Align the AML program with regulatory changes and business strategy.
• Review and update AML policies and procedures as needed.
• Provide guidance on corrective measures and inform senior management of policy application shortcomings.

Corridor Analysis and Training:

• Assist in corridor analysis and develop/review corridor-specific AML Red Flags.
• Facilitate an annual employee training program on Money Laundering and Terrorist Financing prevention.
• Identify departments and employees requiring further training and education.

Fraud Management:

• Collaborate with legal and law enforcement to plan and execute fraud case resolutions.
• Conduct suspect interviews, analyze documents and financial data, and direct fraud unit operations.
• Provide professional recommendations to limit fraud risks for business establishments.
• Support negotiations and recovery processes.
• Design and implement effective fraud prevention processes.
• Manage day-to-day activities of the fraud investigations team
• Conduct fraud risk assessment on new products and services
• Perform investigation of fraud cases
• Review and draft related policies, annual plans, operating or working procedures / manuals
• Perform data analysis and prepare intelligence reports / circulars for management's review
• Prepare anti-fraud training materials and participate in the delivery of training
• Respond to inquiries of business units regarding fraud risk management issues

Fraud Prevention and Technical Expertise:

• Establish and enforce rule configurations based on fraudulent activities.
• Oversee various lines of defence against fraud and lead fraud investigations.
• Analyse data and trends for proactive fraud prevention.
• Develop a strategic approach to fraud mitigation, transitioning from reactive to proactive measures.
• Collaborate with technical experts to implement effective anti-fraud measures.

Technical Leadership:

• Utilise systems thinking and data analysis for informed decision-making.
• Own the implementation, management, and enhancement of compliance systems.
• Drive technical understanding and data analysis for AML and fraud prevention.
• Enhance technical capabilities within the Compliance department.
• In your first 90 days at Mama Money you will:
• Understand our business, our corridors, our transaction patterns, our existing rules and framework, and our regulatory obligations.
• Do your first risk assessment of our business from a compliance perspective, identify gaps and propose mitigation strategies.
• Propose AML system improvements and champion their implementation.
• Get to know the compliance team, the senior management team, and the overall people in our organisation.

About you:

• Degree or above in business administration, criminology or other disciplines
• 5 years' relevant experience in banking or financial sectors
• Familiar with case investigation, fraud risk controls, regulatory requirements and the market practices
• Good in data analytical, interpersonal and communication skills
• Self-motivated and be able to work under pressure
• Strong PC skills in Microsoft Excel, PPT and Word