Vacancies Available at Microsoft

Qualifications

Minimum required Qualifications:

• extensive years of experience in Sales, Account Management, or a related field (with a Bachelor’s degree).
• Proven ability to deliver exceptional results in complex, multi-stakeholder sales environments.
• Experience in leading cross functional virtual and diverse teams and navigating complex partner ecosystems.

Preferred Experience:

• extensvie years of sales or account management experience, ideally working with social impact or public sector organisations.
• Demonstrated passion for social impact through though previous roles, leadership, or purpose-driven initiatives.

Your Role at a Glance

Empower Purpose-Driven Transformation

• Collaborate with Mission-Driven Decision Makers: Work with social impact organisations’ leaders to design AI-driven digital transformation strategies that align with their missions and long-term goals.
• Build Trusted Partnerships: Build trusted, lasting board and CXO level relationships by deeply understanding customer needs, challenges, and opportunities.
• Bridge Technology and Purpose: Align organisational objectives with Microsoft’s AI and cloud capabilities to tackle complex challenges and drive meaningful outcomes that amplify societal and environmental impact.

Accelerate Results

• Strategic Execution for Growth: Develop and execute strategic account plans that deliver measurable growth, enhance satisfaction, and achieve impactful results.
• Deliver Collaborative Solutions: Partner with Microsoft teams and partner ecosystem to create scalable, tailored solutions for the unique needs of social impact organisations.
• Scale Through Skilling: Drive adoption of AI and cloud solutions by integrating AI skilling initiatives to empower social impact organisations to achieve sustainable growth and long-term innovation.

Inspire Innovation

• Ignite Vision in the Boardroom: Lead tailored board and CXO workshops that showcase Microsoft’s AI and cloud capabilities, inspiring leaders to think boldly and embrace transformative strategies.
• Champion Data-Driven Transformation: Develop compelling business cases and strategic roadmaps that align with customer KPIs, ensuring data-driven decision-making and impactful change.
• Foster Bold Thinking: Encourage visionary leadership by highlighting innovative solutions, global best practices, and success stories that amplify impact at scale across a network of social impact organisation leaders.

Drive Sales Excellence

• Unlock Strategic Growth Opportunities: Design and execute detailed account plans using data-driven insights, proven methodologies, and proactive growth strategies.
• Build Transformative Ecosystem Partnerships: Strengthen high-value relationships across Microsoft’s extensive partner network to secure impactful deals and develop innovative commercial models.
• Master Operational Precision: Lead with discipline and focus through expert pipeline management, accurate forecasting, and strategic alignment to achieve and exceed measurable outcomes.

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Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND relevant experience supporting IT equipment or related technology.

Background Check Requirements: 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following

Preferred Qualifications:

• Proven tarck record in supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Embodies our culture and values.