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  • Posted: Jan 19, 2025
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities. We are the pioneering col...
    Read more about this company

     

    Groups & Incentives Manager

    Detailed Responsibilities

    Team Management

    • Offer first line assistance to the Travel Designers, allocate agent accounts and be aware of capacity and general level of activity within the team as a whole.
    • Develop and mentor staff’s talent to their full potential through performance development programs.
    • Identify training needs and address product knowledge and training requirements to help the team improve sales performance.
    • Work along side the team to ensure well executed group itinerary planning and a high attention to detail in all services and pricing quoted.
    • Manage the teams leave and overall performance.

    General, GP% and cost budgets:

    • Attend regular management meetings to discuss day-to-day issues, assisting in finding solutions and possible areas of strategic importance, constructive feedback and best practices across the Wilderness group.
    • Monitor, review and measure the teams' margins (This is crucial in the groups and incentives space where good margins are essential to the overall success of the program), sales targets and Wilderness bed nights sold, and promote up-selling without creating a negative experience for the end client/agent.
    • Review and manage yield on owned product and AP (aligning with associated product strategies on improving business to strategic and preferred suppliers where overrides are in place).
    • Implement reporting measure within your team in conjunction with the Yield department.
    • Check all quotes of < US$ 20 000 per person for accuracy and original itinerary planning.

    Reservations Performance

    • Provide team guidance on detailed itinerary planning and inspire positive action.
    • Close off bookings on a monthly basis; monitor and authorise any adjustments noting the reasons for these adjustments. Taking corrective/preventative measures to avoid or minimize these which have a financial impact on the business.
    • Double check high risk itineraries – high risk due to volume, value or importance and work closely with the guest relations team.
    • Assist the team with extensions, waivers, cancellations, ad hoc discounting required and approved by the Head of Yield & Revenue Management based on yield allowances.
    • Proactively manage all agent and guest complaints with care and efficiency to resolve and ensure our relationship and our brand come out stronger.
    • Facilitate all complaints with the shared service teams to assist with the best resolution and take ownership of this with the agent affected.

    Technology & Reporting

    • Optimise business processes – continuously striving to improve business effectiveness and efficiency with innovation, flexibility, and integration within the business’s technology working closely with the Group Head of Reservations to ensure a group approach within Wilderness is considered at all times.
    • Contribute to strategic business planning to develop and grow our agents.
    • Contribute to newsletters and market related ideas, keeping abreast with industry developments and ways to better our service delivery.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above)
    • Tertiary certificate in Travel & Tourism/hospitality.

    Experience:

    • 10 – 15 years in the travel & Tourism industry.  Management experience advantageous
    • Computer Literate (Microsoft Office, email, Internet)
    • Proven English literacy
    • Working knowledge of Tour plan and WISH or similar booking/operating system. 
    • Extensive product knowledge on Southern & East Africa.  Not only product focused but destinations and logistics for movement of big groups
    • Personal or educational travel experience to the regions that Wilderness operates in will be advantageous.

    go to method of application »

    Senior Travel Designer - Private Guides - Sandton

    Detailed Responsibilities

    • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
    • Continuous communication and excellent service delivery to agents at all times.
    • Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
    • Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
    • Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
    • Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
    • Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
    • Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
    • Keep apprised of company policies, procedures and system updates.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above) 
    • Tertiary certificate in Travel & Tourism/hospitality. 

    Experience:

    • 4-5 years’ experience at a senior level.
    • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
    • Computer Literate (Microsoft Office, email, Internet)
    • Proven English literacy.
    • Working knowledge of TourPlan and WISH or similar booking/operating system. 
    • Great product knowledge on Southern & East Africa (Tanzania & Kenya)
    • Personal or educational travel experience required
    • Excellent attention to detail.

    go to method of application »

    Senior Travel Designer – Owned Brands

    Detailed Responsibilities

    • Generate and grow sales by securing, costing, and presenting journeys to Sales agents in a timely manner.
    • Have a detailed understanding of the strategic and preferred suppliers, have intimate knowledge of their deals, specials and packages – know how to negotiate and incorporate these benefits into rate reductions for the client but not compromising the elevated guest experience.
    • Demonstrate a strong focus on sales and be equally invested in the success of each booking.
    • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
    • Deliver a speedy service to Sales agents, ensuring efficient communication and meeting tight deadlines.
    • Continuous communication and excellent service delivery to agents at all times.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above).
    • Tertiary certificate in Travel & Tourism/hospitality is advantageous.

    Experience:

    • 4-5 years with Senior experience in handling customer relationships developing & promoting product and building journeys in the inbound travel industry.
    • In depth knowledge of Southern and East Africa.
    • Working knowledge of TourPlan and WETU or similar booking/operating system.
    • Personal or educational travel experience is advantageous.
    • Excellent attention to detail.

    go to method of application »

    Senior Journey Specialist – Owned Brands

    Detailed Responsibilities

    • Manage and complete booking confirmation process on Wilderness Window platform.
    • Continuous communication and excellent service delivery to the Ops specialist at all times.
    • Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
    • Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
    • Ensure accuracy and financial health of  bookings.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above)
    • Tertiary certificate in Travel & Tourism/hospitality is advantageous.

    Experience:

    • 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
    • In depth knowledge of Southern and East Africa.
    • Working knowledge of TourPlan and WETU or similar booking/operating system.

    go to method of application »

    Operations Specialist - Staff Travel

    Detailed Responsibilities

    • To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.
    • Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
    • Liaise with travel designers on all bookings in an operational capacity
    • Complete electronic version of the travel itinerary confirmed with times, flight details and contact details of properties and guides.
    • Accuracy when compiling document packs when required for distribution.
    • Reconfirmation of all services in the booking to AP suppliers.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths
    • Tertiary certificate in Travel & Tourism/hospitality. 

    Experience:                    

    • Entry level experience at a junior level
    • Computer Literate (Microsoft Office, email, Internet)
    • Proven English literacy.
    • General destination knowledge on Southern or East Africa.

    Method of Application

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