Vacant Openings at TransUnion

What You'll Bring:

• 5+ years of Fraud and ID experience successfully achieving sales goals working with large and complex client business.
• Demonstrated contributor to overall sales team goals. Advanced knowledge of direct selling concepts and skills.
• Ability to proactively analyze client business needs.
• Travel to customer locations and trade shows/conferences as necessary.

Impact You'll Make:

• As a Senior Sales Lead, you will support TU’s efforts to grow the Fraud and ID solutions business in Africa and Middle east within our target set of verticals by delivering to revenue plans
• Solution sales lead and subject matter expert: become a sales subject matter expert on flagship TransUnion Fraud & ID products in Africa and Middle east and build expertise in identified critical business issues so that you are seen as a specialist on the solutions we have offer to solve these problems
• You will do this by first developing the strategic buyer approach as a critical component of the overall account plan to expand business
• You will execute on this approach by leading the sales pursuit to support all stages of the sales opportunity lifecycle. This includes: Primary buyer contact; relationship / opportunity development; preparation and delivery of sales presentations; contract negotiations; and successful hand off to the client success teams
• Deliver presentations that demonstrate TU’s value proposition; develop/propose solutions, handle objections, contract negotiations and close new business.
• In addition, you will partner with your regional sales peers to establish relationships with known buyers, decision makers and influencers among TransUnion’s existing customers to cross sell/upsell.
• Collaborate with Director of Sales to set and meet sales growth goals and objectives to expand company revenue and profit
• In the pursuit of new sales opportunities, you will direct the appropriate engagement of TransUnion’s sales support resources (e.g., our Line of Business Teams, Global Solutions Subject Matter Experts (SMEs), pre-sales engineers, account managers).
• Collect, interpret and share market, customer and competitive intelligence.
• Enabling cross pollination of TU enterprise solutions, Partner with our Solutions and Lines of Business colleagues to ensure Voice of Customer and product innovation.
• Promote communication, team building, personal development and other traits to project and strengthen the culture of the company.

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Job Description:

• The Customer Support representative for Operations will provide administrative and operational support to the Mail team, the Consumer Walk-in Centre, and the Senior Analyst for Operations. Time will be split between these three functions, where 60% of time will be spent assisting the Mail team & Walk-in Centre, and the other 40% will be spent assisting the Senior Analyst. When in Mail, duties include opening incoming mail, managing registered mail, directing work to the appropriate queues, and scanning documents to consumer files. The Mail team oversees the Consumer Walk-in Centre and this position will be required to service consumers’ in-person. When assisting the Senior Analyst for Operations, duties include onboarding new & existing clients to our customer portals and resolving missing contact information for customers. This position works closely with external customers, internal partners, and colleagues in other key departments, to provide administrative support and customer information quickly, accurately and efficiently.
• Must be fluent in French and have have a valid work permit 

Impact You'll Make:

What you will bring:

• Intermediate experience with Microsoft Teams, Word, SharePoint, Excel, and Outlook, and the ability to type at least 50 wpm and 10 key.
• The drive to continuously improve customer relationships, provide superior customer service, and the determination to not only identify and address customer impacting issues, but also the ability to come up with a plan of action for resolution.
• A positive attitude, excellent communication skills (verbal and written), and the ability to put the interest of the team before individual interests
• Previous experience with customer retention, handling multiple tasks/projects, meeting deadlines on deliverables, providing an amazing customer experience (via email and phone), collaborating with multiple teams, and maintaining spreadsheets.
• High school diploma or equivalent required, degree preferred.
• Achieve SLA requirements with respect to quality and production.
• Ability to identify, articulate, and solve basic problems.
• Ability to determine when to escalate issues.
• Ability to perform multiple tasks in an environment that changes daily based on incoming work.
• Ability to maintain focus, flexibility, and organization. Strong attention to detail; Comfortable working in a fast-paced environment.
• Ability to act proactively with sense of urgency, drive, energy and a sense of purpose for the role.

We would love to see:

• Advanced experience in Microsoft Excel.
• Experience in analyzing data, problem solving, and handling unique or difficult situations.
• 1+ year(s) working in an office setting or job environment where productivity is based on customer results.
• 2-5 years working in an office setting, call-centre or customer service environment.
• Must bring proven ability to maintain confidentiality and secure sensitive information.

Impact you will make:

• As a Customer Support representative, you are responsible for successfully onboarding TransUnion’s new & existing business clients to our customer portals. This is done by gathering and validating the necessary documentation, consulting with the sales team, and facilitating calls with new applicants as necessary.
• You will help ensure that the Operations team is meeting their productivity by seeing that assigned duties in the Mail room are completed daily.
• You require minimal supervision – able to work without established procedures.
• You will troubleshoot client portal accounts for technical, billing, and general setup issues.
• You will be responsible for setting up and maintaining customer accounts for regulatory related communication, which includes gathering and validating the necessary documentation, adhering to business policies, and consulting with internal stakeholders as required.
• Provide an outstanding experience to consumers that visit the Consumer Walk-in Centre in Burlington.

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What You'll Bring:

• Management of the Auto Sales Team in a strategic and operational direction as per business requirements.

Impact You'll Make:

• Management of the Auto Sales Team in a strategic and operational direction as per business requirements.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

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What We'll Bring:

• Experience in selling telephonically (Contact Centre/Telesales) with a proven track record of achieving and exceeding required sales targets on a daily, weekly and monthly basis.
• Ability to communicate and interact with prospective customers through the effective answering and handling of inbound calls that will result in you identifying customer needs and providing appropriate solutions through a solutions based approach that will result in a sale of a new product or the up-sell of additional products and services.
• Where appropriate and is required of the role experience in managing a set base of customers where in you are required to service specific needs as aswell as achieve and increase revenue for the allocated base of customers, in addition providing insights into your base performance and areas of improvement as well as the retention of customers.
• Experience in outbound calling to current or potential customers that will create a customer commitment which will result in the immediate payment and delivery of the product.
• The ability to acquire and transfer knowledge on internal processes, solutions, pricing and systems in order to successfully facilitate the purchase and usage of products, systems and solutions by prospective customers by creating an immediate, positive and credible impression on your company’s brand.
• Experience in identifying and escalating priority issues, redirecting problems to appropriate resources and offering alternative solutions where appropriate with the objective of obtaining or retaining customers’ business which will enhance the overall customer experience by managing the end to end customer

What You'll Bring:

• Experience in telephonic sales (Inbound and Outbound)
• 9 to 12 months customer service and sales experience (essential)
• Excellent customer service skills, including strong listening skills
• Demonstrated aptitude in sales or marketing techniques with proven ability to cultivate customer relationships
• Ability to effectively resolve questions and problems by acting as a liaison with multiple parties

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What You'll Bring:

• We’re looking for a Sales Director , Global Sales (Marketing Solutions) to join our growing team. This individual will be focused on leading and executing effective sales & GTM strategies specific to our Marketing solution capabilities across our International regions and out-of-footprint countries. 

Day to Day You’ll Be: 

• Delivering targets by solution, segment and geographies for new and existing clients supported by strong partnership with core sales, Client success, product and product marketing partner teams.
• Set and execute net new business acquisition sales strategies to generate growth in revenue and bookings. 
• Accurately forecast sales revenue and pipeline on a weekly/monthly/quarterly basis.
• Develop and Maintain key customer relationships and implement strategies for expansion within the existing customer base 
• Manage the entire sales process and set appropriate metrics for sales funnel management.
• Maintain Salesforce CRM and ensure a strong lead pipeline in order to exceed sales quota objectives.
• Anticipate market changes and act on them quickly.
• Effectively partner with key stakeholders across the organization to to ensure a high level of collaboration and teamwork to drive business goals.
• Hire, coach and develop the International sales specialist team.
• Enabling cross pollination of TU enterprise solutions, Partner with our Solutions and regional colleagues to ensure Voice of Customer and product innovation.
• Promote communication, team building, personal development and other traits to project and strengthen the culture of the company.
• Lead with clarity and context building and executing on an ambitious plan that supports TU’s INTL strategy while building and delivering an outstanding solution sales organization.

Essential Skills & Experience: 

• Track-record of sales and sales leadership experience, specializing in Marketing solutions.
• Proven track record of achieving overall sales growth and delivery of results to business plans across sales channels – Direct & Indirect.
• Deep understanding of the “Global” Marketing business and consulting along with current best practices and emerging trends
• Strong analytical skills to be able to engage our clients Heads of Marketing, Analytics, Modeling and Media.
• Demonstrated understanding of B2B and B2B2C channel programs must understand banking, financial services & insurance (BFSI), Fintechs, Retail and related industry challenges and needs.
• Leading and coaching a team of high-performing sales specialists to deliver on ambitious targets delivering predictable revenue and growth across INTL markets.
• Able to effectively and regularly communicate global sales activities, reporting and managing key business stakeholders.
• Driving team focus on value based selling using ROI and TCO models, rather than competing on features & functions or price.
• Ability to identify strategic client pains and develop unique and compelling value propositions that focus on delivering business value to the client.
• As a senior executive, you will be exemplary in working cross functionally and operating at the senior management level in a matrix organization, partnering with multiple functions across the business to deliver to our revenue goals.
• An executive who has a proven track record of building teams and delivering outstanding results with a user first obsession for the long term. A leader who thrives on dealing with ambiguity, operating in a high-growth environment and solving complicated problems.
• Ideal candidate will have global sales management and leadership experience bringing new products to market, developing GTM strategy, scaling a solutions/technology sales team, excellent communication skills, and a consumer first obsession.
• A general understanding of the ever evolving regulatory requirements on data privacy and Digital Identitiy management is a big plus.
• Supervise regional/global competitors in specific markets and provide report for expansion chances/opportunities.
• Willingness for purposeful travel.