Vacant Jobs at BETSoftware

Responsibilities

Technical Outputs:

Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity which performed it.
• Ensure wherever possible the identify of an entity can be proved to be the correct one.

Implementation - Ensure the Solution is Maintainable

• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness .
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners

• When required supply appropriate information, domain knowledge and access to partners.
• Provide timely, relevant and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organisational success.

Behavioural Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living our Spirit:

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
• Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.

Qualifications

• At least 3-5 years’ experience within a development environment is advantageous.
• 2 - 5 years database experience
• 3 -5 years server/client- side languages is advantageous.
• Good written and verbal communication skills.
• Strong attention to detail.

Apply Before 09/24/2025

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Skill Set

• Excellent time management and planning skills.
• Excellent verbal and written communication skills. 
• Analytical skills 
• Critical thinking and problem-solving skills essential

Responsibilities

Administrative management:

• Schedules and attends stand up meeting for their allocated Teams.
• Prepares meeting minutes and distributes minutes to all relevant Team Members / Managers / Team Leaders.
• Regular updates made to the Time and Attendance system. It is imperative that all Team Members hours are captured accurately, and the system is kept up to date. Ensures that all Team Members’ hours are accurately captured/updated on the Time and Attendance system by monitoring and managing for the team and escalates where necessary. 
• Reports extracted from Jarrison should be effectively utilized, to ensure time management of Team Members from start of day to end of day. 
• Plans the weekly remote and support roster and ensures that the roster is distributed to the team timeously.
• Maintains planning foresight and the Project Team calendar.
• Plan, document and records knowledge sharing sessions.
• Ensures all decisions and changes are discussed are then documented and stored accordingly. 
• Works with key stakeholders to plan and track the delivery of projects from kick-off to closure.
• Tracks the day-to-day delivery of the projects.
• Handles routine administration queries and admin request received from Team Leaders and be able to resolve these efficiently and effectively. 
• Adheres to all administration policies, processes, systems, and procedures in the performance of administrative and other duties. 
• Maintains an accurate electronic filing system ensuring that information is kept confidential. 
• Operates in a neat, effective, and organised manner. 
• Opens and sorts incoming e-mails to delegated department inboxes, according to priority and brings urgent material to the attention of the Team Leader. 
• Works closing with the Team Leader to maximise productivity of the team. 
• Schedules daily /weekly catch-up session with Team Leader to ensure effective communication of Team related assignments. 
• Maintains an effective and productive relationship with Team Members. 
• Present progress and results of tasks to management and other interested parties in the form of  a weekly / monthly report. 
• Conduct regular analyses of processes and procedures and making adjustments when necessary.
• Plan and co-ordinate team building initiatives or events in the team, where necessary. 

Behavioural Outputs: 

Adaptably Resilient 

• Adapts to change and is open to new ideas and willing to take on new responsibilities. 
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands. 
• Changes his/her interpersonal style and approach based on the circumstances. 
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans, and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
• Maintains a positive attitude in the face of change. 

Living the Spirit

• Embrace a curious mindset and eagerness to explore new technologies, methodology, tools, and techniques and utilize this as an opportunity to develop on growth. 
• Maintain open and transparent communication with your team by tracking and reporting on team progress, thus ensuring the team is informed, and aligned. 
• Co-ordinate team activities and projects efficiently and ensuring a smooth workflow. 
• Clearly defining the roles and responsibilities of each team member to minimize confusion and overlaps and ensuring everyone understands their specific contributions towards achieving the teams’ goals.
• Openness to different ideas, approaches and viewpoints and willingness to adapt work to align with the teams’ goals and priorities.
• Facilitate meetings and discussions to encourage collaboration and decision-making.

Qualifications

• Minimum of 1 - 2 years' experience in administration / Customer service.
• Minimum of 1 - 2 years' experience in a Software Development environment.
• Excellent time management and planning skills.
• Excellent verbal and written communication skills. 
• Cooperative and communicative attitude with executive staff, managers, and employees.
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
• Critical thinking and problem-solving skills essential.
• Willingness to manage multiple tasks at once and adhere to guidelines and deadlines.

Advantageous:

• Relevant Business Administration qualification.
• Prior experience within a software development environment.

Apply Before 09/24/2025

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Skill Set

• After hours availability for critical support when required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Job Responsibilities:

Technical support

• Performs general problem solving and assistance on diverse software applications and hardware systems for Hollywood Group/BET Software users.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts
• Communicate, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fiber lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Troubleshoot and repair hardware-related faults
• Handle escalations related to IT infrastructure issues, including coordinating with Level 3 support teams and external vendors to resolve complex technical issues.
• Administer user accounts on Active Directory, including creating, modifying, and disabling accounts as needed.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, anti-virus products and communications.
• Troubleshooting of VPN connections using Fortinet solutions.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Physical effort may be required.

Administration

• Management of customer escalations to provide service excellence.
• Drafting relevant SOPs that will improve business operations and increase team efficiency. 
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Assign tickets correctly according to priority and technician skill sets
• Audit old tickets (On -hold, Pending, Stale, Breached, and 5 days and older), ensuring the team keeps these tickets at a minimum.
• Reporting on daily tasks completed and stumbling blocks 

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• May be required to visit various Customer sites (Betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training to Level 1s, and/or Graduates on new or updated technologies
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.
• Must follow the handover process at the end of the shift.
• May participate on technology projects with large scope and broad organizational impact.
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions for all Bet Software services and third-party products.

Living the spirit: 

The job obligations of an IT Helpdesk Technician L2 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements. 
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
• Support Junior IT Helpdesk Technicians / Interns and share your knowledge to help them upskill and develop in their role and career. 
• Lead by example, encouraging authenticity and openness amongst the team
• Uphold high moral and ethical standards in all your actions and decisions.
• Take ownership of complex issues, driving them to resolution and ensuring accountability for your work.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Be willing to explore new approaches and technologies, pushing the boundaries of what is possible in IT support.
• Uphold the importance of remaining accountable for your actions and decisions. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

Minimum Requirements: 

• Matric
• Required relevant qualifications in IT 
• IT Certification or course preferably A+, N+ from a recognized institution 
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Experience with service-level agreements and ticket management tools. 
• Experience in networking and telecommunications 
• Experience in Microsoft suite applications.
• A+ & N+, qualification from CompTIA (Advantageous) 
• 0365 and Azure (Advantageous)
• ITIL Foundation certification (Advantageous)

Apply Before 09/24/2025

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Skill Set

• Data Science
• Business Intelligence Engineer
• Development
• Data Engineering

Responsibilities

Job Responsibilities:

Data Engineering

• Design and manage high-throughput, low-latency data pipelines using distributed computing frameworks.
• Build scalable ETL/ELT workflows using tools like Airflow and Spark.
• Work with containerised environments (e.g., Kubernetes, OpenShift) and real-time data platforms (e.g., Apache Kafka, Flink).
• Ensure efficient data ingestion, transformation, and integration from multiple sources.
• Maintain data integrity, reliability, and governance across systems.

Data Analysis and Modelling:

• Apply statistical and machine learning techniques to analyse data and translate complex data sets to identify patterns, trends and actionable insights that drive business strategy and operational efficiency.
• Develop predictive models, recommendation systems, and optimisation algorithms to solve business challenges and enhance operational efficiency.
• Transform raw data into meaningful features that improve model performance and translate business challenges into analytical problems providing data driven solutions.

Machine Learning and AI Development:

• Build and implement advanced statistical and machine learning models to solve complex problems.
• Identify data quality issues and work with data engineers to solve them.
• Stay up to date with the latest advancements in AI/ML and implement best practices.
• Develop, implement, and maintain scalable machine learning models for various applications.

Design and Planning Data Engineering Solutions

• Design and implement testing frameworks to measure the impact of business interventions.
• Design and implement scalable, high-performance big data applications that support analytical and operational workloads.
• Lead evaluations and recommend best-fit technologies for real-time and batch data processing. 
• Ensure that data solutions are optimised for performance, security, and scalability. 
• Develop and maintain data models, schemas, and architecture blueprints for relational and big data environments. 
• Ensure seamless data integration from multiple sources, leveraging Kafka for real-time streaming and event-driven architecture. 
• Facilitate system design and review, ensuring compatibility with existing and future systems. 
• Optimise data workflows, ETL/ELT pipelines, and distributed storage strategies.

Technical Development and Innovation:

• Keep abreast of technological advancements in data science, data engineering, machine learning and AI.
• Continuously evaluate and experiment with new tools, libraries, and platforms to ensure that the team is using the most effective technologies.
• Lead end-to-end data science and data engineering projects that support strategic goals. This includes requirements gathering, technical deliverable planning, output quality and stakeholder management.
• Continuous research on to develop and implement innovative ideas and improved methods, systems and work processes which lead to higher quality and better results.
• Build and maintain Kafka-based streaming applications for real-time data ingestion, processing, and analytics. 
• Design and implementation data lake and data warehouse data processing & ingestion applications. 
• Utilise advanced SQL\Spark query optimisation techniques, indexing strategies, partitioning, and materialised views to enhance performance. 
• Work extensively with relational databases (PostgreSQL, MySQL, SQL Server) and big data technologies (Hadoop, Spark). 
• Design and implement data architectures that efficiently handle structured and unstructured data at scale. 

Resourceful and Improving:

• Find innovative ways following processes to overcome challenges, leveraging available tools, data, and methodologies effectively.
• Continuously seek out new techniques, best practices and emerging trends in Data Science, AI, and machine learning.
• Actively contribute to team learning by sharing insights, tools and approaches that improve overall performance.

Qualifications

Job Specification:

• At least 5 years in a technical role with experience in data warehousing, and data engineering.
• 3-5 years’ experience across the data science workflow will be advantageous
• 3-5 years of proven experience as a data scientist, with expertise in machine learning, statistical analysis and data visualisation will be advantageous.
• Proficiency in programming languages such as Python, Java, or Scala for data processing. 
• Experience with big data technologies such as Hadoop, Spark, Hive, and Airflow, PostgreSQL, MySQL, SQL server 
• Expertise in SQL/Spark performance tuning, database optimisation, and complex query development. 
• Advantageous on .net Programming (C#, C++, Java) and Design Patterns. 

Living the Spirit 

• Adaptability & Resilience: Embrace change with flexibility, positivity, and a proactive mindset. Thrive in dynamic, fast-paced environments by adjusting to evolving priorities and technologies.
• Decision-Making & Accountability: Make timely, data-informed decisions involving the team to ensure transparency and alignment. Confidently justify choices based on thorough analysis and sound judgment.
• Innovation & Continuous Learning: Actively pursue new tools, techniques, and best practices in Data Science, AI, and engineering. Share insights openly to foster team growth and continuously improve performance.
• Collaboration & Inclusion: Foster open communication and create a supportive, inclusive environment where diverse perspectives are valued. Empower team members to share ideas, seek help, and give constructive feedback freely.
• Leadership & Growth: Lead authentically with integrity and openness. Support team members through mentorship, skill development, and creating a safe space for honest feedback and innovation. Celebrate successes and embrace challenges as growth opportunities.

Apply Before 10/02/2025