Vacant Jobs at MRI Software

POSITION SUMMARY:

• We are seeking a detail-oriented, and proactive, Project Support & Operations Specialist to support client engagement, service agreement management, and operational workflows within a dual-function role.
• This position requires working North America hours and is ideal for someone who thrives in a fast-paced, evolving environment with more defined processes being developed.

RESPONSIBILITIES:

Client Interaction & Scheduling (50%)

• Interface directly with clients and internal resources to coordinate scheduling and engagement activities.
• Manage day-to-day tasks through a ticketing system.
• Operate within a face-paced environment and adapt quickly to shifting priorities.
• Collaborate with internal teams to define, structure, and document new operational processes.

Service Agreement Management (40%)

• Oversee 50–150 Recurring Service Agreements, ensuring active tracking and renewal readiness.
• Define or Redefine the value proposition for all clients who have recurring service agreements.

Track and analyze:

• Opportunities to utilize Recurring Services
• Projects against the Recurring Services Balances including – remaining balances, expiration dates and renewal cycles.
• Consolidate and centralize fragmented data sources into actionable insights.

Administrative Operations (10%)

• Handle a variety of administrative tasks with a high degree of accuracy and efficiency.
• Maintain and organize process documentation and operational plans.

KEY COMPETENCIES & TOOLS:

• Self-Starter – able to define, build, and implement systems from scratch with minimal oversight.
• Analytical Thinking – comfortable working with incomplete data and turning it into structured outputs. And combining data from multiple sources into one view.
• Process-Oriented – experience defining and streamlining workflows in a fast paced environment.
• Detail-Oriented – meticulous with tracking, scheduling, and follow-ups.
• Experience with ticketing systems, Power BI, and OpenAir is advantageous.

PREFERRED QUALIFICATIONS:

• 2–4 years experience in operations, or service delivery
• Experience working with service agreements, client success, or recurring revenue models
• Proficiency in business analysis and reporting tools
• Strong written and verbal communication skills
• Prior exposure to SaaS or tech-enabled services preferred

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Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities.
• The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in NX/Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, API Management tools, Key Vault, Encryption)
• Experience in writing Unit Tests (NUnit, xUnit, Jasmine)
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude'

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Position Overview:

• MRI Software is seeking a Property Accountant to join our team.
• This team focuses on doing the accounting for social housing clients in North America.
• The successful candidate will work on multiple client financials over the course of the month with hard deadlines.
• This role requires exceptional organizational and communication skills, attention to detail, and the ability to thrive under pressure while managing multiple priorities and demanding client expectations.

Responsibilities:

• Reconcile bank statements
• Post tenant receipts
• Post journal entries
• Enter invoices into Accounts Payable module
• Prepare monthly property workpapers, journal entries, accruals, etc.
• Analyze balance sheet and income statements for unusual activity and report to client
• Produce financial statement reports and submit to owner/management company
• Communicate timely with clients and co-workers

Skills and other requirements:

• Experience working in a multi-client environment (ideal)
• Proven experience in a high-pressure, deadline-driven environment with demanding clients
• Strong communication, organizational, and technology skills
• 3+ years’ experience as a property accountant with a commercial or residential management company
• Ability to communicate effectively with clients, peers, and management through written and/or verbal communication
• Ability to work independently and collaboratively within a team, including reviewing the work of accounting assistants
• High degree of dependability, motivation, and flexibility to adapt to changing priorities and meet strict deadlines
• Results-oriented mindset with a strong focus on accuracy and efficiency
• Bachelor’s degree preferred

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POSITION OVERVIEW:

• The Operations Financial Analyst will play a critical role in supporting the financial integrity and efficiency of the Professional Services team.
• This position is responsible for overseeing the end-to-end billing process, including the review and analysis of monthly invoices, missed billings, and credit requests.
• The role requires strong financial analytical skills and a deep understanding of billing systems such as OpenAir.
• The Financial Operations Analyst will collaborate closely with internal stakeholders, including Project Managers and Practice Leaders, to resolve billing issues and ensure timely, accurate invoicing.
• Additionally, the role involves preparing financial reports, supporting quarterly referral commission payments, and contributing to the continuous improvement of operational processes.
• The ideal candidate will be detail-oriented, proactive in addressing financial discrepancies, and skilled at providing financial insights to support decision-making within the team.

RESPONSIBILITIES:

• Collaborate with the Global Services Operations Team to review and finalise the global month-end schedule annually
• Communicate key month-end dates to the Professional Services Team
• Regularly analyse pending billings to minimise potential issues at month-end
• Report on and analyse missed billings, working with Project Managers (PMs) and Practice Leaders to resolve them
• Liaise with the wider Operations team regarding timesheet submission and approval status
• Collaborate with the Commercial Offerings Manager regarding recurring services and inclusive project charges
• Oversee the monthly invoice process (end-to-end), managing the generation of approximately 950 invoices each month
• Manage and resolve invoice rejections and timesheet adjustments, ensuring timely resolution
• Prepare and review month-end billing files and financial reports
• Analyse billing queries and credit requests, providing detailed financial analysis
• Collaborate with internal stakeholders (PMs, Practice Leaders) to review and obtain approval for credit requests
• Generate credits in OpenAir and produce accurate credit intact files for the billings team
• Troubleshoot and resolve billing issues raised by PMs, offering guidance on project and billing rule setup
• Analyse and prepare referral data for quarterly commission payments
• Provide training and support to the Professional Services team in the use of OpenAir, focusing on billing rules and how to assess the financial health of their projects
• Assist PMs in setting up project billing rules and ensure compliance with best practices
• Attend team meetings as the Operations financial representative, offering financial insights and best practice advice
• Contribute to the maintenance and continuous improvement of Operations department processes and procedure
• Provide regular reports and liaise with PMs regarding clients aged debt positions, offering financial guidance as needed
• Meet with the Finance team monthly to monitor and ensure accurate recognition of prepaid and inclusive project charges
• Assist the Operations Director and Forecasting Manager with ad-hoc financial reports and data analysis

REQUIREMENTS:

• Accountant or partially qualified accountant with relevant experience in financial or accounting roles, with a solid understanding of financial statements, accruals, and other key accounting concepts
• Proven ability to take initiative and drive tasks to completion, ensuring deadlines are consistently met. Must be an effective communicator who knows when to involve others to ensure timely delivery
• Strong strategic, tactical, and detail-oriented mindset, with meticulous attention to accuracy, order, client satisfaction, and quick turnaround times
• Expert proficiency in MS Excel (formulas, formatting, pivot tables) and MS Office
• Exceptional professionalism and communication skills, with the ability to address queries and provide clear, prompt responses
• Strong analytical skills with the ability to review financial data, gather insights, and present results to support business process improvements and decision-making
• Ability to manage multiple tasks simultaneously, with a willingness to learn, adapt, and thrive in a constantly evolving environment
• Excellent organisation and record-keeping abilities, including developing and maintaining processes and procedures critical to the team’s success
• Experience in Professional Services or IT consulting is an advantage
• Familiarity with OpenAir and Salesforce.com is a plus
• Strong system maintenance and administration skills, with the ability to manage and optimise financial or operational systems efficiently

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POSITION OVERVIEW:

• MRI Software is currently seeking a First Line Support Analyst.
• This is an ideal position for somebody who has a customer service background looking to take the next step, who is eager to learn, and a positive attitude.
• Responsible for first line support on our busy helpdesk, triaging cases logged by clients on our online portal. Experience in customer service and effective time management are essential.
• As a First Line Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse software issues, engage with our impressive client base, and provide an incredible customer experience every day.
• In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.
• You will be responsible for triaging new support cases raised by our customers on our online portal, ensuring that we have all the information required to investigate their case.
• Once triaged, you will provide a first response on the case and request any missing information.
• You will identify if it is a case that first line support can resolve, or if it needs moving to second line support.
• Training on our software will be provided.

Requirements:

• Logical thinking
• Problem solving skills
• Professional communication skills
• Understanding of Microsoft Office products
• Customer service skills

At MRI Software, we recognize our employees. Here are just a few of the perks working in this team offers:

• Monthly prize draws based on client feedback
• Support-centric giveaways as recognition of hard work
• Opportunity to cover an early or late shift