Vacant Jobs at Nedbank

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

go to method of application »

Job Purpose

• To deliver sales teams results through enabling others, and ensure alignment to Nedbanks' strategic focus areas.

Job Responsibilities

• Build and maintain relationships with relevant stakeholders.
• Identify and meet stakeholder needs, including giving them regular feedback.
• Identify opportunities for collaboration.
• Ensure effective resource capacity and planning.
• Achieve clear accountability of team members.
• Ensure resource capacity is aligned to the needs of the business.
• Ensure relevant processes and procedures are followed.
• Plan and monitor development by scheduling and tracking team progress against performance.
• Engage with the team and Identify additional training and development requirements. E
• nsure relevant stakeholders are kept informed and updated.
• Identify opportunities for improvement.
• Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture through various interventions.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage budget costs within budgeting constraints.
• Set and allocate sales targets for the team. Review sales targets against performance.
• Ensure profitability of distribution medium.
• Make recommendations for alternate improvements to the business by reviewing non-performing areas.
• Meet financial targets through monitoring, tracking and reviewing performance of the team.
• Ensure quality sales standards are agreed to and delivered on.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant Bachelor Degree or Diploma.

Essential Certifications

• FAIS Accredited

Minimum Experience Level

Minimum 3 years in a sales leadership role

go to method of application »

Job Purpose

• To provide proactive professional legal advice and risk management services to the Nedbank Corporate and Investment Banking, Property Finance business (“Property Finance”).

Job Responsibilities

• Provide high quality specialist legal advice to Property Finance.
• Draft finance transaction documents. 
• Protect Nedbank’s interests from a legal perspective whilst providing commercially relevant advice.  
• Build relationships with Property Finance business colleagues. 
• Achieve goals and objectives by understanding and embracing the Nedbank vision and demonstrate the Nedbank values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience gained, and certifications obtained within specified time frames.
• Maintain knowledge management and improve team success by sharing knowledge with team and stakeholders.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Deliver on risk and compliance related projects by tracking progress and ensuring completion within specified time frames.
• Mitigate risk and minimize losses by identifying risk factors linked to non-adherence to project timelines and recommended changes and courses of action.
• Improve business efficiency and minimize compliance risk by conducting gap analysis of business processes and by scrutinising relevant monthly reports.
• Ensure delivery on projects by planning individual activities according to business needs and monitoring actions.
• Minimize overall business risks by engaging and obtaining stakeholders' view of where risks exists.
• Make informed recommendations to stakeholders by evaluating and identifying risks and by conducting observations, analysing data and interviewing relevant parties.
• Foster good relationships and promote business understanding by engaging in effective communication with stakeholders.
• Monitor relevant legislative compliance status by receiving electronic feedback from Business Information Systems and communicating with the branches regarding actions to be taken.
• Create stakeholder awareness and understanding of the Business Continuity Plan (BCP) by utilising reports obtained from the BCP intranet and by engaging with and ensuring that each branch has an approved business continuity plan in place.
• Ensure full understanding of changes on relevant legislative issues by conducting ad hoc training

Job Responsibilities Continue

Preferred Qualification

• Bachelor of Laws (LL.B) 
• Post Graduate Degree 

Preferred Certifications

• Admitted Attorney

Minimum Experience Level

• 6 - 7 years experience as legal advisor

go to method of application »

Job Purpose

• Join our team as a Business Analysis Centre of Excellence Specialist, where you will be instrumental in establishing and maintaining the highest standards of business analysis across the enterprise.
• Your role will involve delivering comprehensive training, methods, and techniques to enhance our business analysis practices.

Job Responsibilities

• Champion the adoption of best-in-class business analysis standards and capabilities within various projects and teams.
• Conduct research and refine methods based on industry trends and best practices.
• Promote continuous improvement and high-quality business analysis deliverables.
• Influence the adoption of business analysis practices and ensure the production of standardized, high-quality outcomes.
• Contribute to the development of training programs, certifications, and competency assessments.
• Mentor and guide Business Analysts to ensure the consistent application of business analysis standards, methods, tools, and techniques.
• Analyze and report on business analysis skills, interventions, tracking progress and continuous improvement efforts.
• Provide executive-level reporting and insights.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• IT related bachelor’s degree
• Advanced Diploma in Business Analysis from FTI (including NCBA)
• BA diploma accredited by the IIBA
• SAFe certification is preferable
• IIBA Certified Business Analyst Professional (IIBA CBAP)

Minimum Experience Level

• 8+ years of solid Business Analysis experience

Types of Exposures

• BABOK
• Agile Extension

go to method of application »

Job Purpose

• The purpose of this role is that Centre of Excellence is to implement business analysis standards and practices.
• The role includes enhancing bank-wide business analysis procedures, ensuring high-quality deliverables, promoting best practices, coordinating professional communities, managing tools and resources for business analysis, and monitoring the continuous improvement of business analysts' performance. 

BA COE AI Specialist Job Purpose

• An AI Specialist within the BA COE plays a pivotal role in integrating artificial intelligence solutions to enhance the capabilities and efficiency of business analysts.
• This position aims to leverage AI technologies to automate routine tasks, provide data-driven insights, and support decision-making processes. By implementing AI initiatives, the AI Specialist ensures that business analysts are equipped with advanced tools and methodologies, enabling them to focus on more strategic and analytical aspects of their role.
• Furthermore, the AI Specialist collaborates with cross-functional teams to identify areas where AI can drive significant improvements, thereby contributing to the overall mission of promoting best practices and continuous improvement within the bank.

Key responsibilities of the AI Specialist in the BA COE include

AI Integration: 

• Identifying and integrating AI solutions that can augment the capabilities of business analysts, thereby improving their efficiency and effectiveness.

Automation: 

• Developing and implementing AI-driven automation for routine tasks to free up business analysts to concentrate on strategic and analytical functions.

Data Analytics & Insights: 

• Utilizing AI to derive actionable insights from data, facilitating informed decision-making processes within the bank.

Collaboration: 

• Working closely with cross-functional teams to pinpoint and prioritize areas where AI can bring about significant performance enhancements.

Best Practices: 

• Promoting and embedding AI best practices across the business analysis community to ensure consistency and high standards.

Training & Development: 

• Providing training and resources to business analysts on AI tools and methodologies to ensure they are well-equipped to leverage these technologies.

Continuous Improvement: 

• Monitoring and assessing the impact of AI initiatives on business analysis performance and iterating to drive continuous improvement.

Innovation: 

• Staying abreast of the latest AI trends and technologies to ensure the bank remains at the forefront of innovation in business analysis.

Essential Qualifications - NQF Level

• A bachelor’s degree in computer science, Data Science, Artificial Intelligence, or a related field.

Preferred Qualification

• Proficiency in programming languages such as Python, Java, C++, or R, and experience with AI and machine learning frameworks.

Minimum Experience Level

• 3+ years solid AI experience

Types of exposures

• Proven working knowledge of Confluence and Jira for Cloud.
• Proven working knowledge of ARIS.
• Familiarity with machine learning algorithms, AI frameworks, and data visualization tools.
• Experience with data analysis tools and techniques.
• Natural Language Processing (NLP) including techniques for text classification, sentiment analysis, and language modelling and familiarity with NLP libraries.
• Knowledge of cloud computing and cloud platforms like AWS, Google Cloud, and Azure for deploying AI models.
• Advanced knowledge of Jira and Confluence in the Cloud.
• Proven experience in AI, machine learning, and data science.
• Excellent understanding of data structures, data modelling, and software architecture.

go to method of application »

Job Purpose

• To achieve financial objectives in chosen market segments through stakeholder relationship management and client engagement, in line with Nedbanks' business strategy. 
• To support the subsidiary teams in structuring and booking lending transactions to maximise sustainable revenue and portfolio growth.
• To create a blueprint for Sales and Client Experience in a functional environment, deliver on the Cluster Client Value Proposition (CVP) and Value Delivery System (VDS) regionally, collaborate, deliver customer experience, share of wallet and market share in line with Nedbank Africa Regions strategic objectives.

Job Responsibilities

• Ensuring client and stakeholder expectations are understood and met, building relationship through regular engagement.
• Manage internal stakeholder relationships by collaboration across all clusters; clear communication; agreeing on objectives and timeline and requesting stakeholder input in decision making.
• Build synergy across business functions.
• Build and maintain relationships with external stakeholders.
• Ensure alignment and achievement of strategy and create a completive advantage by understanding and translating the Cluster strategy into Business execution.
• Divisional strategy Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Ensure that the leadership agenda has been embraced by the division. 
• Optimise performance and motivation. Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure implementation and execution of divisional sales strategy. Assist team to close transactions by sharing your professional skills; supporting deal assessments; running various pricing scenarios and scoping financial models; structuring the transaction; supporting discussion at the credit committee.
• Achieve and manage targets.  Identify opportunities to enhance revenue streams, profitability and reduce financial risk.
• Keep abreast of competitor activities & conduct market research, benchmark industry best practices & apply CVP.
• Provide sales intelligence and solutions.
• Provide continuous sales leadership.
• Identify and reduce risk for Nedbank Group.
• Produce reports to key business committees.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Monitor achievement of function goals, and levels of service, and manage business and client interests. Improve division sales policies and procedures.
• Manage risk by providing input to policy and procedure formulation, issuing guidelines, participating in interpretation of legislation and proactively managing changes.
• Improve processes and skills.

Minimum Experience Level

• 5 years experience in related market and 5 years experience as senior manager (10 years in total).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Bachelor of Commerce: Honours , Master in Business Adminstration

go to method of application »

Job Purpose

• To perform assurance reviews across the bank’s business clusters and manage stakeholder relationships to ensure market conduct risk is mitigated in accordance with Nedbank Group standards.
• To achieve this, the Market Conduct Risk Assurance Manager will support the Head of Market Conduct Risk Assurance with the planning, delivery and performance of Market Conduct Risk Assurance activities. 

Job Responsibilities

• Strategic Insights & Client Centricity
• Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
• Understand current business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
• Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.
• Contribute to the overall Market Conduct Risk assurance strategy and planning process.

Transformational Assurance

• Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
• Seek opportunities to improve business processes, models, and systems through agile thinking.
• Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope of work and utilising data analytics. Adequacy and effectiveness will be conducted on the alignment, adherence and escalation of Market Conduct principles. 
• Perform mystery shopping activities to evaluate and ensure compliance with company standards and enhance the overall customer experience as part of assurance reviews.
• Perform outcomes testing activities to assess the effectiveness of processes and controls, ensuring alignment with regulatory requirements and organisational standards as part of assurance reviews. Outcomes testing will be conducted on the alignment, adherence and escalation of Market Conduct principles. 
• Identify and ensure compliance with relevant market conduct principles, guidelines and policies in line with assurance scope.
• Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
• Ensure continuous improvement of the quality of assurance through providing professional insights.
• Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
• Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
• Apply professional judgement in all assurance interactions.
• Deal with complex verbal and documented information and data in the assurance process.
• Digital Platform & Data Driven Assurance reviews: Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.
• Identify and assess the client impact of material IT incidents to ensure timely resolution and maintaining  service continuity and client satisfaction.

Job Responsibilities Continue

• Integrated Risk and Control Environment
• Engage with business and the risk, compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.

Impactful Reporting

• Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of market conduct risk to be a strategic and competitive differentiator for Nedbank.
• The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.

Business Partner Relationships

• Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including  Business Executives and the risk, compliance and internal audit community.
• Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.

Effective Leadership

• Create an environment of teamwork that contributes to Group Market Conduct Risk;
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Preferred Qualification
• Internal Auditing (Honours)
• Charted Accounting [CA (SA)]
• Chartered Institute of Management Accountants (CIMA)

Preferred Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Minimum Experience Level

• 5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
• 5+ years’ experience (minimum 5 years) with Internal auditing.
• 5+ years’ experience (minimum 5 years) with risk management experience.

Types of Exposures

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Ability to handle and resolve conflict. 
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking – retail and commercial exposure (products and or/channels)
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends.

go to method of application »

Job Purpose

• To assist in the development of analytics and reporting through the delivery of insights and analytics to stakeholders for business application in alignment with Nedbank's strategic focus areas. .

Job Responsibilities

• Perform extensive data profiling and analysis of client data.
• Work with stakeholder to define BI and reporting requirements.
• Gather and or clarify data and reporting requirements from stakeholders.
• Explore existing data repositories to understand what data are where so you can leverage those data using BI tools to create reports, dashboards and other analyses.
• Guide and educate users so they better understand their reporting needs now, and as they evolve over time.
• Link reporting needs to existing BI tools and help identify solutions that provide best business value to the client.
• Develop custom reports and data visualization products using large datasets to transform data into actionable insights

Minimum Experience Level

• 3 years' experience in information management
• 3+ years of experience with data analysis (i.e., statistical and quantitative analyses) and user-focused dashboard design
• 3+ years of experience using BI tools (e.g., SQL, SAS, Excel, PowerBI)

Preferred Qualification

• B Degree: Maths, Stats, Engineering, Computer Science, Economics and related