Vacant Opportunities at Liquid Intelligent Technologies

Key Performance Area

Data Centre Design Management

• Accountable for data centre electrical and mechanical design 
• Responsible for professional team technical supervision and oversight of professional services teams (consulting engineers / architects) for all data centre development projects
• Accountable for design compliance to local regulations

Teamwork and coordination

• Accountable for continuous technical support for the project delivery and construction teams  
• Ensure that Operations team have approved design during all the development phases
• Ensure all handover, training, technical documents are made available for all projects.

Group Standards

• Development of standardised data centre environmental requirements and ongoing energy efficiency (PUE) targets 
• Ensure Design consistency across the Data Centres of the Group
• Ensure that the Group standards comply to the latest customer and industry requirements

Financial Management

• Responsible for realising deferred CAPEX for future upgrades and new build deployments   
• Responsible for energy saving initiatives to reduce PUE across all facilities

People Management / Communication

• Oversight of professional services teams (consulting engineers, architects, commissioning agents) and their deliverables
• Responsible for Senior PM technical support
• Responsible for in house Sales technical support

Formal Qualifications Required

• MSc in Electrical or Mechanical Engineering  
• BSc in Electrical or Mechanical Engineering 

Job Related Experience Required

• 5 years' experience in Critical facility design & delivery
• 10 years' experience with M&E project design & delivery
• 5 year experience in significant Critical Facility commissioning and acceptance experience 
• Experience in Data centre Design and Build

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Key Performance Area

Contract Administration

• Ensure that all contractual works are executed
• Responsible to prepare all change requests for the Senior PM
• Responsible to issue Variation Orders to the vendors once all internal approvals have been received

Quality Management

• Ensure that for any materials and equipment, a data sheet has been submitted and approved prior to installation.
• Ensure that all drawings have been reviewed and approved by all ADC stakeholders (Engineers, Operations) prior to commencement of the works

Project Management

• Evaluate work sequencing and examine all opportunities for improvement
• Responsible for making sure that all parties involved (Contractors, External Consultants, Supply Chain) are well aware of the programme, make sure that approved programme of works is well executed.

Commissioning and Project close-out

• Coordinate commissioning and testing process between internal and external project members
• Responsible for the handover process to Operations team 

Cost Management

• Review and approve all vendors valuation
• Recommend additional works that could improve the project while staying within the approved budget.
• Ensure that all project documents are secured and up to date on the Group shared drive
• Escalate issue when required

Requirements

Formal Qualifications Required

• Relevant Degree / Diploma
• PMP or Prince 2

Job Related Experience Required

• Minimum 3-5 Years experience in Project Management
• Minimim 3-5 years experience on construction site
• Mimimim 3-5 years experience in Contract Management

Job Related Knowledge Required

• Knowledge in Construction/Development project
• Knowledge of South African construction projects
• In-depth Knowledge wih QA/QC processes
• Management of multi-disciplinary teams
• Strong project management skills

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Key Performance Area

Effective Account Management

• Develop and maintain business relationship with customers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Africa Data Centres’s delivery and support functions

Build and Grow Client Relationships To ensure excellent Customer Experience

• Understand clients' business and generate new ideas.
• Maintain or improve account profitability by customizing solutions as per customer requirements
• Identify new market opportunities by selling and integrating ADC’s offerings to new and existing clients

Development and maintenance of a sales pipeline in order to reach sales targets

• Identify and establish relationships in new and existing geography and segments
• Keep abreast on the market changes and have a broad understanding of Data Centres Services, Frameworks, Technologies.  Have clear understanding of customer business, technology and strategies.

Requirements

Formal Qualifications Required

• Essential-Relevant Diploma/Bachelors

Job Related Experience Required

• Minimum 3 years knowledge and proven track record in Sales

Job Related Knowledge Required

• Business Acumen
• Proficient in MS Office
• General understanding of Enterprises
• Technical knowledge within Data Centers

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Role Description

• Provides support for basic computer network exploitation and defence techniques to include deterring, identifying and investigating computer and network intrusions.
• Provide incident response and remediation support.
• Performing comprehensive computer surveillance/monitoring and identifying vulnerabilities.
• Provides technical support for continuous monitoring, computer exploitation and reconnaissance, target mapping and profiling and network decoy and deception operations in support of computer intrusion defence operations.
• Researches and maintains proficiency in open and closed source computer exploitation tools, attack techniques, procedures and trends.
• Performs research into emerging threat sources and develops threat profiles.
• Provides technical support for a comprehensive risk management program. 
• identifying mission critical processes and systems, current and projected threats and system vulnerabilities.
• Develop playbooks for various incident scenarios and have a knowledge of automation processes and products.
• Escalate higher risk incidents to L2 Incident Analyst.

Requirements

• Matric.
• One or more of these industry Cybersecurity Certifications: CISM, CISA, CISSP ISSEP, CISSP-ISSAP, Certified Computer Security Incident Handler (CSIH), CEH, OSCP, CompTIA Security Plus.
• Strong analytical and organizational skills.
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.
• In depth understanding of the role of incident analysis tools.
• In depth understanding of various types of log analysis.
• Prior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defence and IT risk management and information or cybersecurity solutions.
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Description

Customer Advocate –

• Develops and oversees the execution of account plan(s) to ensure Liquid C2 revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2.

Industry Relevant Trusted Seller –

• Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.

Deliver Sales Excellence –

• Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Requirements

• Relevant 3-year degree: Essential
• At least 3 years pre-sales experience: Essential
• Customer obsessed, displaying exemplary customer relationship management, negotiation, and focus on customer needs.
• Interested in and inquisitive about innovation and technological trends.
• Ambitious and courageous - focus on helping to win large bids and growing Liquid’s lead in the market.
• Singular focus on designing solutions which can be delivered quickly/effectively to the customer, shortening the bid lifecycle.
• Ability to re-use standard solutions/technologies to reduce costs and improve customer experience.
• Be easy for customers to deal with, displaying flexibility and pragmatism.
• Excellence in communicating progress, pro-active in addressing issues, trusting in a virtual team.
• Knowledge of Liquid C2.
• All Appointments are subject to the Labour Legislation in the respective country.

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Description

• Oversee a portfolio of products, ensuring alignment with and support of the overall company strategy and goals whilst collaborating with various stakeholders to achieve revenue targets and exceed customer satisfaction goals. 
• Responsible for building a profitable segment revenue through Cloud Networking Products, Professional Services, Managed Services and Partnerships, find new and effective solutions and strategies to grow market share.  
• In the domain of product management, conduct comprehensive market analysis and research to gather product and customer requirements. The product development aspect of this role includes formulating product specifications, implementing pricing strategies, creating product marketing and go-to-market strategies, and developing time-integrated plans for product introductions, solution sets and enhancements.  Create a winning value proposition and ensure sales teams are fully enabled to actively sell, create clear processes on delivery and track product performance.
• Provide Pricing Strategies, Bundling Strategies, Marketing input and custom proposals and lead product management efforts for strategic projects, RFP's/RFQ's and customer-specific solutions. 
• Strategic contract management with external product stakeholders, managing relationships with partners and suppliers.

Product Performance Management -

• Ensure a synchronised product performance management for the product portfolio.
• Provide key input to the budget development process and product revenue target setting and achieve the revenue targets
• Perform product performance analysis and reporting to business to establish insights that support to business strategic business decisions
• Provide Products revenue assurance, through ongoing analysis of process, systems and commercials. Design, create and implement effective improvement plans
• Coordinate overall Product performance within prescribed business cases / commercials and maintain portfolio P&L
• Secure best prices, discount levels and preferential rates from vendors and contractors
• Participate in strategic customer interactions, to identify and fulfil deal closure, upselling, co-creation of solutions to win business and drive revenue growth
• Validate proposed price models, business cases and support initiatives across products space

Product Portfolio Management -

• Ownership and project manage the entire product life cycles from conception to retirement through strategic planning and tactical activities. Develop the product portfolio strategy. Execute the product strategy, training, and marketing to ensure awareness and acceptance of responsibility and accountability
• Develop products and product management strategies
• Architect and implement product management framework, within which specific product sets are managed to ensure standardisation of business practices
• Execution of the annual product plans, quarterly and monthly, assisting product managers to deliver on product objectives
• Support strategic initiatives in product department operations
• Ensure product documentation and collateral is developed for all products ensuring the defined standards are met
• Sales team product training 

Product Management

• Develop and execute Product strategy aligned to the overall company objectives
• Definition & development of product set/s within the assigned Portfolio
• Define, development, co-ordinate & drive all product development, product integration & go-to-market strategy for product set. 
• Develop and implement the specific product and service’s sales & support documentation, costing and pricing models
• Manage profitability, gross margin, sales and revenue targets for the product and associated service
• Set and drive sales targets for products and related services
• Product life cycle management, inception to retirement, Product definition, market needs analysis, viability and product fit
• Develop and maintain tender and bid management documentation for product and associated services
• Keep abreast with all regulatory, technology and market requirements in the product area
• Relationship management with partners and vendors 
• Build and maintain productive relationships with all stakeholders that can impact product performance
• Product Innovation & Enablement - Market Analysis, explore opportunities, define product strategies, and execute in collaboration with key stakeholders as per the C2 process

Product innovation and enablement

• Understand the Customer requirements and ensure alignment with the Product initiatives and enablement
• Conduct research through competitor analysis, telecommunication analysts’ reports or suppliers/partners to identify potential innovative products that complement existing C2 products
• Develop and ensure the implementation and adherence of the annual strategic and operational plan by the enablement of transformational products and services
• Review and update the plan with the team on a pre-agreed basis, including outputs and deliverables, risks and risk mitigation and relevant action
• Provide input on vision regarding technology strategy and market-related thought leadership via engagement with Industry, Analysts, Markets, forums, and technology partners

Relationship Management (Partners, Vendors, Suppliers and Stakeholders)

• Partners, Vendors and Suppliers - Identification, Analysis and evaluation of optimal Partner relation to achieving C2 Cloud Strategy.  Build and maintain good relationships with Partners in respective Centre of Excellence
• Perform Ambassadorial functions for the company at various business   events and exhibitions
• Drive Partner integration and collaboration for respective Centres of Excellence across the organisation
• Customers - Work with internal and external customers to identify Customer Needs, POCs, Case studies, Complex and Customer Specific Solutions to contribute to the improvement of the product offering.  Proactively create and provide sustainable customer relations that minimise attrition

Team management and Collaboration.

• Manage timelines in the product development process and assist team members 
• Formalise processes and manage team processes to ensure efficiency and delivery
• Ensure HR processes are completed within the set timeframes
• Set and Manage staff performance management items including KPA and OKRs
• Career Development - Set development plans for training and development of key talent in the team
• Ensure business continuity targets are met through team development initiatives
• Coaching, Mentoring & Rewards and recognition

Collaborate with cross-functional business units and other stakeholders

• Provide ongoing business support to cross-functional team members
• Mentoring and coaching of Account Managers and Solution Architects, amongst other internal peers
• Presentations of topics relevant to your Centre of Excellence or new disruptive technologies
• Provide Subject Matter Expert support to the broader Cassava Group on topics relevant to Centre of Excellence

Requirements

Qualifications

• Degree / Diploma in Information Technology or related
• Postgraduate level qualification in IT or Business-related field  
• Specialised qualification in subject matter area

Experience

• 5 years' Product Management experience
• Knowledge of Cloud Business, Telco, Cloud Platforms and Data Centre services
• Exposure to emerging and new technologies
• Experienced in commercial interpretation / creation of financial models for business cases
• Sales & Business Development experience advantageous 
• Experience in a technical / engineering field relevant to the products portfolio