Vacant Positions at Nando's

Knowledge:

• Knowledge of restaurant operations including people, product and customer processes (Advanced)
• Knowledge of running of multiple restaurants / business units (Advanced)
• Knowledge of real estate for business and footprint expansion (Intermediate)
• Knowledge of labour practices and bargaining councils (Advanced)
• Knowledge of Nando’s Technical Operations Standards and back office systems (Advanced)
• Knowledge of operations audits (Advanced)
• Communication skills – both written and verbal (Advanced)
• Financial acumen (Advanced)
• Coaching and mentoring skills (Advanced)
• Microsoft Office skills (Advanced) 

Duties and Responsibilities:

People management:

• Provide input and implement Nando’s People policies and procedures
• Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity
• Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
• Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings
• Monitor behaviour in the Casa to ensure that any form of abuse of Nandocas is reported, addressed and managed accordingly
• Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
• Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities

Operational management:

• Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit) and sales growth indicators to ensure alignment with corporate goals and operational objectives
• Manage adherence to Brand standards and operating policies and procedures
• Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour and other related legislation
• Conduct regular Casa visits to identify problems, concerns and opportunities for improvement and to guide Patraos in the implementation of solutions
• Address and resolve customer complaints that have been escalated
• Address and rectify identified breaches and operational directives
• Maintain an optimum headcount for Casas within portfolio that balances EBITDA (Profit) targets with seasonal fluctuations and customer service requirements
• Coordinate activities for revamp and acquisition projects
• Ensure trading, liquor and Halaal licenses/certifications are in place
• Monitor gross profit in line with monthly theoretical
• Identify risks and factors affecting business continuity and implement plans to improve the business following quarterly meetings with FRS and Patrao
• Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas
• Report on key metrics for the portfolio, including presenting a quarterly review
• Onboard new and acquisition Casas for the portfolio, ensuring comprehensive due diligence and the implementation of Corporate standards
• Work with the Loss Prevention Officer to identify and implement risk management and prevention controls in the portfolio and contribute to the investigation process

Marketing and business development:

• Provide input into development and implementation of plans and strategies for growth within portfolio
• Monitor the implementation of national, regional and local marketing plans and initiatives
• Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives

Coordinate and execute quarterly CSI and community initiatives:

• Scan the local area portfolio to identify emerging trends that will affect the Casas
• Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth through in-casa marketing campaigns- including initiating contact to drive large scale orders

Budgeting and financial management

• Provide input into the annual budget and forecasting process
• Monitor adherence to financial policies, processes and budgets
• Monitor Casa performance and daily sales figures versus budget and targets
• Monitor Casa expenses, analysing variances and initiating corrective action
• Coordinate the financial review process (202)
• Report operational and financial risk to senior management for analysis and mitigation
• Submit requests to sell or dispose of assets
• Submit new asset requisition and tagging paperwork
• Decide on the repair and replacement of equipment and submit capex request in line with finance policy
• Verify and authorise repairs and maintenance invoices 

Property management:

• Manage relocation, enlargement and revamp projects
• Identify opportunities for new viable sites within the portfolio and inform the General

Regional Manager:

• Complete the required questionnaire for revamps and relocations, including size, competition in the portfolio, and the impact on existing casas in the portfolio

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Minimum Requirements:

• Diploma or equivalent NQF level 6 qualification in accounting, financial management or relevant field
• Clean Credit Record
• 2-3 years’ experience in relevant finance industry

Knowledge: 

• Knowledge of applicable laws and regulations (Advanced)
• Knowledge of VAT and Withholding Tax (Intermediate)
• Knowledge of an accounting package – SAGE X3 ERP (Advanced)
• Analytical skills (Advanced)
• Monitoring and evaluation skills (Advanced)
• Microsoft Office skills (Intermediate)
• Advanced  Excel skills
• Foreign exchange transactional experience

Duties and Responsibilities:

Receivable finance administration:

• Provide input to the accounts receivable policies and procedures     
• Process and manage all incoming payments and maintain up- to-date billing system
• Receive and process billings from IT and Cashbook
• Coordinate financial and commercial billing between franchisees and Nando’s
• Carry out billing, collection and reporting activities according to specific deadlines
• Load international payments for authorization
• Load general local payments/transfers for authorisation
• Perform account reconciliations
• Monitor  customer account details  for non-payments,  delayed payments and other irregularities
• Monitor and resolve or escalate payment discrepancies
• Investigate and resolve customer queries
• Assist with month-end closing
• Provide supporting documentation for audits
• Perform any ad-hoc duties as requested by manager

Stakeholder relationship management:

• Regularly liaise between Franchisees and Nando’s, and ensure  maintenance of a healthy business relationship
• Liaise between Insurance broker and Nando’s regarding all new insurance policies, policy updates, claims processes etc.
• Manage   the  relationship   with  3rd    party   broker   regarding maintenance of licenses (e.g.  liquor license) etc.
• Maintain   customer  confidence   and  protect  operations   by keeping financial information confidential
• Attend to all debtor-related queries, and escalate when needed
• Maintain  relationships  with  all debtors

Records management and reporting:

• Maintain accounts receivable customer files and records                  
• Collect data and prepare monthly metrics
• Review financial  entries,  investigate  questionable  data and correct errors and inconsistencies in documents and reports

Compliance management:

• Monitor   compliance   with  generally   accepted  accountingprinciples and Company procedures
• Engage in continuous professional development by maintaining knowledge of accounting and tax policies and procedures
• Participate in internal or external audits when required
• Comply with VAT requirements

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Minimum Requirements:

• Bachelor’s degree in design, architecture, or building sciences or related field required; or equivalent NQF level 6 qualification
• Driver’s License
• 5 years’ experience in project management with a focus on design and development and exposure to quantity surveying, export, construction, design, project management, budget management and supplier management

Duties and Responsibilities:

• Project Management:
• Conduct surveys of approved sites to determine optimal Casa design
• Work with the market project managers and their teams in order to provide guidance to designers regarding Casa layouts and specifications 
• Oversee the completion of drawings by Designers 
• Obtain quotes and costings from external service providers and manage 
• Review project proposals and plans in order to determine time frames, procedures, project staffing requirements and the allocation of available resources for the various phases of the project
• Provide a detailed project execution plan covering all aspects of the project
• Monitor project administration and progress against project plan
• Develop and manage the scope, schedule and budget of assigned projects and report progress to the LM Head of Design and Development on a regular basis
• Monitor the efficient use of materials and equipment 
• Monitor the contractual performance of the project
• Oversee the effective building process and all applicable trades of new or revamped Casa sites 
• Ensure that project budget is available for the procurement of equipment and resources for all construction projects
• Supervise project activities in order to ensure that the project is executed in accordance with established designs and take appropriate action to minimise the impact of deviations 
• Manage quality throughout the design and build process, conducting final snag-list inspections and approving final payment of contractors Lead project meetings and communicate information related to each function’s requirements
• Resolve any problems that may arise during project execution
• Prepare reports and updates for stakeholders in order to ensure a clear understanding of project status

Project Export and Procurement (Africa):

• Coordinates all exportations from South Africa with finance, freight companies, projects managers and any other required parties
• Have knowledge of the export process and cross border regulations for the Africa Business
• Place orders for all goods to be procured from South Africa for the African Markets 
• Work with Nando’s Finance and legal teams for the relevant cross border documentation 
• Provide SADC certificates for export of SA procured items
• Liaise and work with transport companies who will take our orders across border
• Understand the clearing and duties process 
• Understand the timeline and risk for goods crossing the border

Stakeholder and Relationship Management:

• Liaise with developers, contractors and suppliers to ensure that project objectives are met within time and quality targets
• Negotiate with contractors and suppliers to ensure that projects remain within budget and delivered on time, where applicable
• Forecast future projects and resource requirements 
• Influence a range of internal and external stakeholders and partners in order to ensure collaboration and commitment to the project and achievement of the project milestones
• Secure stakeholder input in order to manage the day-to-day operations of the project
• Communicate with the relevant stakeholders to highlight any potential issues 

Project Budget and Financial Management:

Draw up a comprehensive bill of quantities in order for contractors and suppliers to quote accurately in all markets

• Manage Capex for all builds relative to design in all markets

Africa:

• Manage budgets for all projects and communicate this information to the relevant stakeholders
• Develop and obtain approval for project budgets, ensuring adherence to project scope
• Authorise project expenditure in accordance with the project budget
• Administer financial tracking systems to monitor project costs and estimates
• Manage the financial aspects of contracts and report on cost information
• Responsible management of capex in projects to ensure return on capital expense (ROC) for markets
• Responsible for final cost report and close out of project with finance

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Minimum Requirements:

• A Degree or equivalent NQF level 7 qualification (Business Management, Hospitality Management)
• 4-6 years experience in senior management, in a food-related environment

KNOWLEDGE AND SKILL:

• Knowledge of restaurant operations including people, product and customer processes (Advanced)
• Knowledge of running of restaurants / business units (Advanced)
• Financial and business acumen (Advanced)
• Microsoft Office skills (Intermediate)
• Communication skills – both written and verbal (Advanced)
• Coaching and mentoring skills (Advanced)
• Conflict resolution skills (Advanced)
• Negotiation skills (Advanced)

Duties and Responsibilities

OPERATIONS AND COMPLIANCE MANAGEMENT:

• Conduct scheduled and unscheduled operational visits to all markets on a required basis
• Monitor all casa operations within the LM Middle East, South Asia and India markets, to ensure that they meet brand standard and operational compliance, including conducting regular casa site visits
• Monitor identified breaches and operational directives within the markets to ensure that these are rectified
• Address and resolve customer complaints that have been escalated above the markets Central Support (CS) teams. Where required, escalate to the GM for Middle East, South Asia and India
• Help the CS teams to identify, plan for and execute, areas for improvement to ensure ongoing operations trading whilst maintaining all brand, food safety and customer service standards
• Work with the CS team to identify and implement risk management and prevention controls in the markets in order to remain in compliance with the MFA and local country laws
• Work with the GM Middle East, South Asia and India and Design and Development, to ensure that new casas, relocations and revamp projects are successfully executed and signed off on handover
• Contribute to continuous improvement initiatives by identifying opportunities and or areas of improvement as well as selecting appropriate markets and casas for trials and supporting the process through to completion
• Collaborate with LM team to effect strategy in the markets
• Serve as the liaison between LM and CS teams to ensure effective communication and coordination of various initiatives
• Establish and maintain effective two-way communication between CS operations and LM team in an effort to promote a full understanding of the Nando’s strategy
• Implement Nando’s regulations and ensure strict compliance with brand standards, operating policies and procedures as well as Occupational Health and Safety and other related legislation
• Communicate and train markets on any new or amended processes, policies and practices as well as being able to convey the implications thereof
• Share learnings and oversee the implementation of best practice across the markets and their casas
• Identify and report any risk to senior management for analysis and mitigation
• Work with CS teams to close off snags after casa handover using the relevant platforms

MARKETING AND BUSINESS DEVELOPMENT SUPPORT:

• Provide feedback to the GM for Middle East, South Asia and India on marketing campaigns and promotions that have been launched
• Monitor competitors and advises GMs of any emerging trends
• Provide input into product and menu innovation ideas and campaigns

BUDGET AND FINANCIAL MANAGEMENT SUPPORT:

• Work within the LM approved budget for Middle East, South Asia and India
• Provide guidance and training around sound financial controls and measurements at a casa level
• Monitor and actively drive improvements of in-market casa business indicators (Sales; GP; TA; CC; Menu mix; Day parts; Complaints; Labour T/O; Payroll vs. T/O, Non-Financial KPIs)
• Conduct audits on the Back-Office System to ensure that turnover is being accurately reported

PEOPLE MANAGEMENT SUPPORT:

• Assist the People team with the Heart & Soul surveys, Compass and LM driven initiatives
• Inform the people team of any people related issues in the markets
• Participate and reports on the performance and potential of the CS teams and their direct teams.
• Assist the CS teams with inputs and providing coaching, mentorship and leadership to support problem solving, assess productivity and recommend changes where required
• Engage with Patraos, monitor and assist with highlighting any opportunities for development and coaching
• Identify and escalate individuals in casas and CS teams who do not meet the Nando’s requirements
• Foster collaboration through effective communication and relationship building

RECORDS MANAGEMENT AND REPORTING:

• Compile reports and consolidate information in a timeous manner as required by General Manager - Middle East, South Asia and India