Vacant Roles at One&Only Resorts

Job Summary

• Complete basic/ normal cleaning projects as well as special cleaning projects as assigned and following hotel specifications and standards.  Clean and maintain equipment and dishwashing/ kitchen/ cafeteria/ compactor/ storage areas.  Assist in other Stewarding functions as assigned.

Key Duties and Responsibilities

• Use correct cleaning chemicals for designated items, according to Health and Safety regulations and hotel requirements.
• Set up and organize work station with designated supplies and equipment; report shortages to supervisor.  Replenish as needed throughout the shift.
• Check the working condition of equipment and machinery in accordance with specifications; rectify any deficiencies.
• Clean designated equipment, sinks, service areas, walls, floors, kitchen/ cafeteria/dumpster/compactor areas as assigned, following all departmental procedures and sanitation requirements.
• Inspect the cleanliness and condition of all washed equipment and areas; clean items not meeting standards.
• Store cleaned equipment in designated areas.
• Handle all wares carefully to prevent breakage and loss.
• Monitor usage of chemicals to maximize consumption.
• Maintain cleanliness and working condition of garbage disposal and grease traps.
• Maintain cleanliness and organization of work areas throughout shift.
• Stock kitchen lines, restaurant service areas and buffet line with designated cleaned wares, utensils and equipment.
• Clean spills in kitchen and work areas immediately.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.).
• Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items which do not belong and place in correct areas.
• Transport garbage containers from kitchen and work areas to dumpster; empty and clean according to standards.  Adheres to recycling regulations.
• Clean garbage compactor and area as assigned.
• Report any damages, maintenance problems or safety hazards to the supervisor.
• Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
• Organize and restock work areas for next shift as specified in departmental standards.
• Work with chemical and machine repair personnel to repair machine, improve quality or standards, increase productivity or capacity of machine.
• Complete job functions of other departmental positions as assigned.
• Assist in plating up banquet meals. Assist in inventories as assigned
• Perform special cleaning projects as assigned
• Ensure that floors are swept and mopped. Keep floors clean dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops
• Clean walls, tables, racks, sinks, floor mats and disposal area, polish stainless steel, ceilings.
• Clean Ovens, hoods, filters, drains, hot boxes, steam tables, stoves, according to schedule or as specified by the Executive Chef of their respective area of responsibility.
• Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, pre-soaking and operation of dish machines.
• Comply with attendance rules and be available to work on a regular basis according to the Roster
• Perform any other job related duties as assigned.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in job-related English.
• Ability to count.
• High school graduate or equivalent vocational training.
• Previous experience in janitorial/ cleaning position.
• Familiarity with proper sanitation regulations.
• Knowledge of proper chemical handling.
• Ability to perform duties with attention to details, speed, accuracy, follow-through and cooperativeness and be able to follow directions.
• Ability to adapt to meet priority changes of work flow or requirements.
• Ability to operate designated machinery and remains alert while operating it.
• Ability to exert physical effort in transporting equipment and wares and withstand high temperatures, moisture and noise levels in work areas.

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Job Summary

• The Receiving Administrator is responsible for supporting the Inventory Controller and Procurement team by ensuring all receiving, documentation, reconciliation, supplier communication, and inventory administration processes are completed accurately, efficiently, and within established timelines.
• The role ensures compliance with procurement procedures, inventory controls, health and safety standards, food safety requirements, and financial controls while maintaining effective communication with suppliers, stores, finance, and operational departments.

Key Duties and Responsibilities

Receiving & Inventory Administration

• Review daily Purchase Orders (POs) and ensure all goods received comply with approved specifications, pricing, quantities, quality standards, and resort requirements.
• Verify invoices against approved Purchase Orders and report discrepancies relating to pricing, quantities, quality, or delivery immediately to the Procurement Department and/or Inventory Controller.
• Ensure all received goods are collected by Stores or relevant departments with no stock remaining in Receiving at day-end.
• Process and reconcile all goods received, including GRNs, invoices, approved Purchase Orders, credit notes, and supporting documentation.
• Ensure all invoices are correctly attached to approved Purchase Orders, stamped, signed, and processed accurately.
• Complete and submit receiving batches to AP by designated daily deadlines.
• Manage and maintain open Purchase Orders, back orders, and Type 3 files to ensure timely closure and resolution.

Prepare and distribute daily, weekly, and monthly reports on:

• Open Purchase Orders
• Outstanding deliveries/back orders
• Receiving status reports
• Type 3 reports
• Non-received items
• Monthly departmental reports
• Assists maintain accurate supplier records and update supplier information within the inventory management system.

Supplier & Stakeholder Coordination

• Liaise with suppliers regarding outstanding deliveries, back orders, pricing discrepancies, quantity queries, returns, and credit notes.
• Follow up with supplier accounts departments to obtain outstanding credit notes for processing.
• Record and monitor supplier performance concerns relating to deliveries, quality, pricing, and service standards to support supplier evaluations.
• Communicate receiving status and outstanding orders with operational departments and stakeholders.

Stock Returns & Exception Management

• Ensure damaged, expired, short-delivered, or non-compliant goods are immediately reported and returned using approved Goods Returned Notes.
• Coordinate stock returns, free stock receipts, and function-related stock movements with suppliers and operational departments.
• Manage hired equipment receiving and return processes with relevant department heads.
• Ensure approved Purchase Orders or invoices are not amended without authorization from Procurement Management.

Compliance, Food Safety & Health Standards

• Ensure receiving processes comply with internal controls, health and safety requirements, and food safety procedures.
• Monitor expiry dates, product condition, temperatures, hygiene standards, and storage requirements during receiving activities.
• Ensure compliance with HACCP, FSMS, food hygiene standards, stock traceability requirements, FIFO/FEFO principles, and applicable food safety procedures.
• Ensure compliance with produce disinfection procedures and temperature monitoring requirements for fresh food deliveries.
• Maintain cleanliness, hygiene, and safety standards within Receiving and surrounding operational areas.

Filing, Reporting & Administration

• Maintain accurate filing systems for receiving documentation and procurement records.
• Ensure proper retention of receiving documentation, supplier records, and supporting reports.
• Maintain confidentiality regarding financial information and supplier agreements.

Inventory Support

• Assist with monthly and ad hoc stock counts and inventory audits as required.
• Support Inventory Control and Procurement functions during peak periods, absences, weekends, and operational requirements.
• Perform additional duties as assigned by Procurement Management.

Skills, Experience & Educational Requirements

• Minimum 2 years’ experience in stores, inventory control, or stock management within a 4- or 5-star hotel or hospitality environment.
• Working knowledge of inventory control procedures, stock management, and receiving processes.
• Knowledge of MS Outlook, MS Excel, inventory management systems, and basic computer applications.
• Knowledge and understanding of Food Safety Management Systems (FSMS), HACCP, FIFO/FEFO principles, stock traceability, hygiene standards, expiry management, and food storage compliance will be advantageous.
• Strong organizational, administrative, and attention-to-detail skills.
• Good business acumen and numerical accuracy.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity, accountability, and commitment to operational excellence

Core VAlues & Competencies

Blow Away The Customer

• I care and work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

• I am committed to being thoughtful towards our colleagues
• I am passionate about my role        

Continuously Strive for Perfections (good enough never is)

• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work

Functional competencies

Grooming

• I present a professional image according to established standards

Communication

• I foster two-way communication between myself and my colleagues
• I respond to questions and requests with complete answers and follow up appropriately

 Functional Skills and Knowledge 

• I understand the full scope of my duties and demonstrate initiative
• I take responsibility for my actions

Response to Supervision

• I demonstrate respect for my leaders
• I respond to supervision positively

Team Management & Development / Influencing & Working with Others

• I promote co-operation and trust within my immediate team, department and property as a whole
• I provide regular training and development opportunities for my colleagues to perform their duties effectively

Where Colleagues do not have anyone to supervise,then the competency will be replaced by with the following 2 behaviors:

• I promote co-operation and trust within my colleagues and work environment
• I openly share my skills and knowledge in my work environment

Problem Solving & Decision Making

• I demonstrate a logical problem solving approach
• I can be entrusted to make decisions when required

Closing date: 25 June 2026

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Job Summary

• To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time.
• To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff.
• To organize scheduling and maximize use of time within the diary. The Head Spa Sales & Reservations is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales. 
• As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards.  Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.

Key Duties and Responsibilities

• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receives a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.

Sales & Revenue Management

• Drive revenue of treatments and spa programmes through ensuring effective scheduling and yield management.
• Maximise sales by driving up selling and cross sales by the Reservations Team.
• Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
• Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and ESPA to identify business and revenue opportunities.
• Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
• Assist the Treatment Manager where required in calculating team incentives/commissions on a monthly basis, submitting to the Spa Director/Manager for approval.
• Accountable for tracking; monitoring; and developing ESPA Active Retail activity within the team.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Sales & Reservations team through the Spa Software.
• Drive up selling of spa promotions whilst ensuring uptake is recorded.
• Liaise with other hotel departments to maximise revenue opportunities.
• Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
• Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level.  Monitor theft activity as part of this process.
• Adjust par levels and retail sales focus according to business needs and consumer demand.

Guest Relations

• Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
• Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.  Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.
• Ensure Spa Sales & Reservationists regularly record guest preferences, accurately updating guest profiles.

Duty Management

• Act as Duty Manager when assigned this role as part of the rota created by the Spa Director/Manager.

When on duty:

• Ensure the facility is adequately manned at all times.  Oversee the smooth running of all business centres in the spa.
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
• Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. 

Personnel Management

• Responsible for creating and maintaining staff rosters for Spa Sales & Reservations according to business demands, ensuring adequate cover at all times.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists, under the supervision of and in communication with the Spa Director/Manager.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Hold monthly meetings with Spa Sales & Reservations Team to communicate, motivate and be aware of staff needs.
• Conduct effective inductions and on-going training for all Spa Sales & Reservationists in line with ESPA and Hotel brand standards, accurately recording and keeping Training Inventory Checklists for each team member.

Operations/ General

• Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
• Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
• Ensure that the spa and reception area is well merchandised, clean and free of clutter.
•  Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner.
• Work a flexible rota, including evening, early and weekend shifts.

Health and Safety

• Regularly update training for Spa Sales & Reservationists on Health and Safety Policy and ensure it is adhered to.
• Ensure that a high standard of cleanliness and hygiene is maintained throughout the facility at all times.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 

Minimum Requirements

• Matric or equivalent
• 1-2 years’ experience within a spa or similar role in a 4/5-star property
• Computer literate – Microsoft word, excel and outlook(email)
• Strong interpersonal and organisational skills
• Flexibility to work shifts
• Strong communication skills; written and verbal with telephone etiquette
• Ability to work well under pressure and multitask