Vacant Roles at OneCart

Job purpose

To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience

Competencies and Skills

• Attention to detail
• Time management skills
• Conflict management skills
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence

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Core Duties and Responsibilities :

• Develop software technology strategy and business plans in line with the OneCart strategy and manage the implementation thereof.
• Develop and drive the software technology strategy to ensure the business is sustainable and has a competitive advantage
• Identify opportunities for new software offerings and services
• Ensure a thorough understanding of business needs through regular interaction with relevant stakeholders
• Engage with various stakeholders and manage all processes within the software development life-cycle.
• Provide team and outsourced partners with technical leadership and support around the design, implementation and maintenance of software tools, electronic files, equipment, project plans and reports
• Understand the functional and technical needs of the business and research solutions to meet those needs
• Maintain open communication with stakeholders and ensure content meets requirements
• Coordinate and interface with functional design, quality assurance, developers, other product teams and senior management to ensure needs are met and managed
• Manage to ensure delivery of technical designs, unit test plans and high-quality code and software product

SLA Management:

• Ensure system uptime
• Monitor business support cases
• Assist and provide support to resolve problems
• Deploy proper protocols and escalation for problem solutions
• Negotiate, monitor and manage service partner adherence to Service Level Agreements
• To keep up to date with the latest development technologies and methodologies
• To drive consistent standards and approaches throughout the team
• To write clean and healthy structured, well-documented code.
• To build future-proof reusable core code libraries, which can be shared, to drive further efficiencies throughout the team.
• To deliver code that is well-tested and consistently error-free
• To design and build database schemas with integrity and scalability with data access layers that is optimised for performance and security
• To use experience when reviewing and auditing legacy code
• To assist in critical support issues where your expertise is required to ascertain the problem quickly and to find the more appropriate resolution.
• To take control over critical support instances and put in place the correct escalation and processes to manage and resolve issues
• Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior' and motivate team members in line with the OneCart values
• Take full responsibility for the performance of all direct reports, motivating and managing them about quality standards and agreed on benchmarks and objectives,
• Focusing on all aspects of sound people management practices in relation to:
• Recruitment
• Development
• Remuneration and Reward
• Performance Facilitation
• Career path planning
• On-the-job training, coaching and mentoring
• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Development team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company’s values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Soft Skills :

• Critical Judgement and Decision making
• Building a customer-focused environment
• OneCart Software Applications
• Process engineering and system competence.
• Investigate Issues
• Building Relationships
• Communicating Information
• Processing Details
• Structuring Tasks

Job Requirements :

• Relevant degree in BSC or BCom information systems
• Experience 5-8 years’ experience in programming, project management and software development and deployment.
• Proven track record of leading a software development team (internal and outsourced resources)