Job Opportunities at Black Pen Recruitment

Job Description
As Workflow Manager you will be responsible for volume forecasting (email and content), capacity planning (headcount) and network volume distribution across community moderation globally. You will also be expected to drive productivity and cost-efficiency by systematically challenging operations teams globally.
Due to the virtual nature of the position the company requires candidates to meet their internet requirements which are to have a dedicated 10MB Uncapped Fiber or ADSL line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated works space at home.
Job Type: Full Time
Salary + Benefits
Preferred Qualifications:

• Bachelor’s Degree
• Expertise in the use of technical/statistical tools to drive process improvements
• Capacity planning experience
• Previous experience in workflow or similar function
• Have lead initiatives at team/skill/site level

Requirements:

• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
• 3-5 years of management experience in a fast-paced, rapidly changing operations environment or 7+ years experience as a Capacity planner or Workforce Scheduler
• Experience in leading teams
• Graduate degree in engineering, operations, supply chain management or a related field
• Knowledge of workflow concepts and its applications
• Analytical and quantitative skills
• Advance expertise in Microsoft Excel Formulae etc.
• Excellent verbal and written communication skills
• High attention to detail with the capability to lead multiple, challenging priorities simultaneously while in a high-pressure, high-risk environment
• Ability to effectively communicate with stakeholders should have interest & ability to work on process-improvements initiatives and projects
• A strong analytical background to analyze and standardize workflow activities across a team. 
• Experience in a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring the use of data collection and analysis. 
• Superb business judgment, with a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. 
• Must be able to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.

Responsibilities:

• Managing the team that executes short/long term capacity plans by aligning actual staffing to forecasted requirement. 
• Leading and managing a team of analysts 
• Ensuring staffing accuracy in the internal network for service level delivery. 
• Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-notch people. 
• Work in lock-step with CS Operations, Business and Finance teams
• Coordinate with Operations, HR, Recruitment, Training and Facilities to execute short term and long term capacity movements
• Mitigate capacity risks
• Manage the analyses of daily, weekly, and monthly reporting of network performance via Key Performance Indicators globally
• Managing Workflow and Capacity planning related projects

We are looking forward to hearing from you soon!

go to method of application »

About the job
Our Client, a leading provider of a powerful SaaS platform that optimizes and accelerates businesses offering insurance solutions based in Cape Town, is seeking to employ a highly-skilled IT Business Analyst - Entry Level to join their team. 
As the Technical Business Analyst you’ll improve business processes throughout the organisation by providing valuable insight into true business needs to be elicited via skilful use of empathy, building meaningful relationships with stakeholders and politely challenging the status quo. 
You will also be an integral part and support the development of the team’s objectives.
Experience / Qualifications:

• Degree in BCom Investments and Securities/BSc Geomatics, Engineering and the Built Environment/Masters of Science in Engineering, Geographic Information System and Remote Sensing
• Proven experience in a Technical Business Analyst (BA) role
• Experience in planning and management of analysis activities through delivery
• Exposure to working within an Agile environment or understanding the principles of Agile software development
• Strong stakeholder management experience
• Experience in leading complex projects
• Self-starter with the ability to work in a fast-paced, agile environment
• Excellent interpersonal, influencing and decision-making skills
• Excellent presentation and facilitation skills
• Experience of working in the technology/ digital industry (or similar)

Advantageous:

• Experience working in a Delivery team or Project Management function
• Knowledge of Agile documentation methods, processes and best practices
• Proficient with Confluence and JIRA to deliver various BA outputs
• Ability to translate complex data into insightful stories within a fast-paced 
• Business Analysis certification (APMG AgileBA, BCS or equivalent)
• Experience of working in the Fintech, Insurtech context

Person Specific:

• Excellent communication skills
• Excellent analytical and problem-solving skills
• Ability to familiarise yourself quickly with technical concepts of a project
• Ability to interpret high-level specification into detailed requirements
• Excellent attention to detail and organisational skills
• Comfortable progressing multiple concurrent projects
• Strong interpersonal skills
• Adaptable
• Builds working relationships
• High-stress tolerance

Key Responsibilities: 

• Evaluate information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details and distinguishing user requests from underlying true needs and problems worth solving
• Eliciting, validating, prioritising and documenting business and technical requirements using a variety of methods suitable for Agile delivery, such as business cases, stakeholder maps, user journeys, requirements documentation, story maps
• Collaborating with the Scrum Master with analysis phase planning and project delivery
• Proactively communicate with external and internal customers to analyse information needs, functional requirements and business processes
• Serving as an intermediary between the customer community and the software development team
• Collaborating with developers and technical architects to understand technology limitations, recommendations and development options within the underlying business need you are trying to resolve
• Reporting project updates and metrics to keep stakeholders in the loop and measuring value

Do we spark your interest? Then send us your CV today!

We are looking forward to hearing from you!

go to method of application »

About the Job
Do you have a passion for Agile software delivery? Do you believe in knowledge transfer to help your team deliver better work, faster? Are you a great communicator, a mentor and coach, able to work effectively with the Analyst, Developers, Tester and Product Owner? Do you believe in continuous process improvement?
Then we have the perfect opportunity for you!
Our Client, a leading provider of a powerful SaaS platform that optimizes and accelerates businesses offering insurance solutions based in Cape Town, is seeking to employ a highly-skilled Scrum Master to join their team. 
Experience/Qualifications:

• A Certified Scrum Master
• 2 years as Scrum Master
• 2 years in Agile Development Environment
• Ability to recognise areas of improvement and implement or work with others to make the necessary process changes
• Excellent communication and interpersonal skills. Ability to interact with a wide range of individuals from Developers, Testers and Product Owners to senior management and executives.
• Knowledge of and exposure to other software development methodologies and project management frameworks and concepts.

Advantageous:

• Tertiary Degree in Commerce, IT or Engineering
• Experience running Scrum with JIRA
• Being an active Agile community participant.
• Certified Scrum Master or equivalent qualification
• Knowledge of software development practices and principles

Key Responsibilities: 

• Work closely with the development teams to identify existing process pathologies and identify and prioritise agile improvement roadmap to support consistent foreseeable delivery.
• High-velocity communicator; ensure that all information regarding changes in scope, delays & other issues are communicated to key stakeholders.
• Runs daily, weekly, and monthly agile ceremonies efficiently and strictly.
• Participate in daily stand-ups, ensuring agile processes are followed, provide feedback to delivery teams, and focus the teams on agreed sprint goals.
• Drives improvements that are generated by agile retrospectives.
• Research and educate the teams regarding utilisation of appropriate features of our agile management tools
• Provide update reports on the Agile process for the wider organisation
• Facilitate communication across different delivery teams to resolve dependencies and impediments
• Work with the Product Owner to protect the current sprint commitments and continually refine and prioritise the backlog
• Enforces the definition of ready for work coming into the development team
• Enforces and educates external parties about the process for submission of development work requests.
• Continuously learn and educate the development team on Agile methodologies and practices
• Coach and mentor the delivery teams to increase agile maturity across the company
• Actively contributes to the Scrum Master Community of Practice

Do we spark your interest? Then send us your CV today!

We are looking forward to hearing from you!