Job Vacancy at Vodafone - 7 Positions

Job description

Role Summary

The role of the Plant Specialist is responsible for overall site performance, maintenance and recovery of MSC and BSC/Hub sites by liaising with various stakeholders to ensure Network availability and resilience

Your Responsibilities Will Include:

• Key accountabilities and decision ownership
• Plant maintenance (manage SLA’s)
• Proactive Maintenance (together with maintenance contractor)
• Scheduling
• Quality Assurance
• On-site supervision (usually after hours)
• Reactive Maintenance (together with maintenance contractor or OEM/Agent)
• Ensure full operation of site during Plant failure
• Restoration of a site in case of Plant failure
• Quality Assurance
• On-site supervision
• Policy management and optimisation:
• Vodacom Facility Maintenance Policy (VOD-IMP-PPR-0094)
• MTX Facility Policy (VGR-MAN- PRC-0209)
• Management of environmental alarms
• Network–Plant interface (management of network equipment deployment)
• Manage and improve UR (Facility Utilisation Request) process i.e. installation of network equipment
• Capacity utilisation i.e. power, HVAC (aircon), space etc.
• Best practice datacentre management e.g. hot/cold isle compliance, cabling methods (fibre/power), airflow management (supply/return air management)
• Diesel and Energy management - improve efficient system performance via PUE KPI (Vodafone defined)
• Change Request Management(Remedy)
• MSC and BSC (Plan, Build, Operate)
• Technical lead for new and/or upgrade projects that are planned and built by National Technical Facilities (NTF). Inthis regard, the RPS function includes:
• Design specification sign-off
• Implementation oversight
• QA and final acceptance
• Network equipment deployment within time and cost
• Compliance and risk management SOX , Health and Safety, SANS 0142Audit(ISO14001), 9001, SABS (GMR), and physical access management (CRM etc.)
• To develop and enhance tools, processes and applications that will identify and address problems and optimise performance
• Provide input into budget submissions to execute strategy.Manage expenditure against budget.
• Produce management reports and ensure standard documentation is completed(e.g. project documentation, tracking, , audit reports )

Key performance indicators

• Optimally maintained plant
• Efficient energy management
• Plant failures managed efficiently (minimum impact)
• Network equipment deployed adhering to all legal requirements
• Improved Network performance

Skills

• Collaboration skills
• Resilience with ability to work well under pressure
• The ability to work independently
• Problem solving and decision making skills
• Project management skills
• Conflict management skills
• Analytical skills
• Time management skills
• Interpersonal skills, ability to interface at different levels in the organisation

Knowledge and experience

• Good knowledge and experience in compliance requirements and management (e.g SOX , Audit(ISO14001), 9001, SABS (GMR), and physical access management (CRM)
• Knowledge of relevant policies and procedures (Facility maintenance policy and MTX policy)
• 3- 5 years experience in telecommunication datacentre environment inclusive of AC, DC, air conditioning, alarm systems, fire detection

PLUS

Minimum relevant 3 year degree or diploma (National Diploma / T3 / S4 / N6) heavy current (Essential)

OR

3- 5 years experience in telecommunication datacentre environment inclusive of AC, DC, air conditioning, alarm systems, fire detection

PLUS

4 year degree electrical engineering (heavy current)

(Desirable)

AND

• Wireman’s Licence/Installation Electrician (3-Phase) – (Essential)
• Valid Driver’s Licence (Essential)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

Role Summary

The role of the Project Manager is to implement, project manage and deliver on Vodacom and Vodafone initiated projects for the various business unit portfolios managed by CDM. The Project Manager must focus on both the commercial and technical tasks to ensure the successful delivery within the agreed timelines, scope and quality.

Your Responsibilities

• Deliver Vodacom and Vodafone initiated projects for the various business unit portfolios managed by CDM.
• Perform thorough business impact analysis in order to facilitate and co-ordinate the compilation of project specifications.
• Identifying the correct business and 3rd party stakeholders to form part of the project’s work streams and steering committees.
• Collaborate with all relevant groups (internal and 3rd Parties) to develop solutions to comply with the required project specification.
• Ensure efficient end to end implementation of approved projects according to Project Management Process.
• Manage delivery schedules for a range of products to ensure timeous implementation and compliance with the requirements defined.
• Effective management of project management teams from diverse areas of specialization.

Project Management And Administration

• Workshop/Meeting organization and facilitation;
• Identify project stakeholders and form project teams;
• Project scoping;
• Drawing up and managing project plans and project schedules;
• Stakeholder management;
• Accurate, regular and adhoc project reporting to stakeholders;
• Ensure that all project management documentation is stored in central repository.

Conflict management;

• Application of Project Governance Controls in accordance to the Project Delivery Life Cycle;
• Manage change control procedures to ensure key scope changes are escalated and accepted;
• Effective management of project deliverables, action items, risks, issues, dependencies and concerns accompanied by escalations when required;
• The above needs to be achieved through adherence to the methodology defined and adopted by the Project Management department within the CDM PMO;

Communication and Reporting;

• Ensure that relevant documentation is approved, communicated to all impacted parties as per the process;
• Collaborate with all relevant groups to ensure correctness of business requirements;
• Prepare documentation and reports for various levels of Vodacom Management;
• Conduct regular project meeting with all relevant groups followed up by well documented minutes;
• Ensure timeous and effective escalation should it be required.
• The management of project plans, project controls and reporting will be executed on software tools, repositories, and management systems prescribed by the PMO

The Ideal Candidate For This Role Will Have

• Relevant 3 year degree/National diploma in Business or Engineering (inclusive of a Project Management component) or related essential
• NQF level 5 project management qualification accredited by a recognized Project Management institute advantageous

OR

• Matric or equivalent essential
• NQF level 5 project management qualification accredited by a recognized Project Management institute advantageous

In addition to the listed above, a candidate must have a deep knowledge and understanding of the following:

• Project management methodologies
• Financial general knowledge
• General Telecommunication knowledge
• Project management tools and techniques in a complex systems environment
• Contract Management
• Project Management

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

Role Purpose

The Senior Training Officer will have highly developed communication and time management skills, along with the ability to deliver training material in an effective and engaging manner. This role will report into a Supervisor: Training Delivery and will be part of a greater Training team. The incumbent in this role will:

• Facilitate and coordinate training as per the business requirements as well as support and track the various training interventions.
• Deliver these interventions to ensure improved competence, knowledge and skills of all frontline staff

Essence of Role 

Key Accountabilities (to be completed by Line Management/HR BP)

• Conduct training needs analysis Assess learning needs and identify training methods and appropriate mediums of delivery. 
• Planning Training Ensure that training is appropriate to accommodate all learning styles. To facilitate learning interventions that drive performance Provide input into lesson plans provided by content team. Ensure all hand outs are of a high standard to support training. Plan the training room size and layout ensuring all material are prepared. 
• Facilitate Training Use testing questions during the training to ensure group interaction Ensure that learners are clear about the results after attending the training Create interest in the need to learn Ensure that all learning styles are accommodated whilst maintaining the correct level and pace of facilitation Where visual aids are utilised, ensure that these are of high quality and used appropriately 
• Assess Learning Compile a report on the effectiveness of the training Make recommendations for improvement to the specific training course facilitated – feedback this to the content development team Recommend overall areas for improvement and liaise with direct line manager to address the next steps for improvement
• Administration Ensure that all administration and reporting is up to date Maintain learner results in Learning Management System Person specification – Behaviour to be completed by HR Services Technical / Professional Expertise (to be completed by Line Management/HR BP) Extreme Importance
• Persuading and Influencing
• Relating and Networking
• Presenting and Communicating Information
• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Learning and Researching High Importance
• Achieving Personal Work Goals and Objectives - exclude
• Adhering to Principles and Values
• Working with People (Include at interview)
• Deciding and Initiating Action Moderate Importance
• Creating and Innovating
• Planning and Organising (Include at interview)
• Coping with Pressures and Setbacks
• Writing and Reporting Baseline Importance
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Analysing
• Formulating Strategies and Concepts Job Knowledge:
• MS Office proficiency is essential
• Training Design knowledge is desirable
• Project Management proficiency is desirable
• Knowledge of telecoms industry is desirable Job Related Skills:
• Training skills is essential
• Facilitation of learning is essential
• Sound interpersonal relations and team player
• Learning guidance and support is essential
• Presentation skills is essential
• Customer relations skills is essential
• Project Management skills is desirable
• Time Management skills is essential
• Communication skills is essential
• Sound organising skills
• Must be customer / client orientated
• Must be results and performance driven
• Must have good administrative skills and be detail consciousNo

Education & Experience:

• Matric / Grade 12
• EDTP or equivalent qualification is essential (Assessor, Moderator, Facilitator - modules essential)
• Minimum 2 years’ experience in a Training facilitation or Training delivery environment essential
• Experience across multiple channels within Retail / Call Centre is preferred
• Customer Relations experience is desirable
• Project Management experience is desirable

OR

• Matric essential
• Relevant courses or modules completed e.g Moderator; Assessor
• Minimum of 3 years’ experience in a Training facilitation or Training delivery environment essential
• Experience across multiple channels within Retail / Call Centre is preferred
• Customer Relations experience is desirable
• Project Management experience is desirable Additional requirements
• Drivers licence and own reliable transport is essential
• Travelling will be required
• Must be willing to work flexible working hours

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

Role Summary

The role of the Administrative Officer is to provide office administration and coordination support to the Fault Management and Configuration Management divisions within the Network Management Group

Your Responsibilities Will Include

• General office management
• Maintain a comprehensive online filing system
• Minute taking and Ensure that all minutes and meeting attendance registers are properly filed
• Compile, co-ordinate and manage various calendars and Schedule meetings and ensure that all logistics surrounding meetings are addressed
• Handle customer complaints (internal and external)
• Support the EHOD and Management team with EVO administration, ensuring that purchase orders are raised timeously, purchases are within budget and suppliers are paid on time
• Ensure that all travel arrangements are made timeously for the divisions
• Co-ordinate workshops and event management
• Track all delegated tasks and work in progress and report on work in progress
• Raise and track purchase orders and receipting

The Ideal Candidate For This Role Will Have

• Matric (essential)
• Secretarial certificate/diploma or equivalent qualification (essential)
• Microsoft Office – Word, Outlook, Excel and PowerPoint, Internet etc. (essential)
• IT/Telecommunications environment (advantageous)
• Core competencies, knowledge and experience 2 – 3 years’ experience in a similar role
• Office management (essential)
• Financial administration (advantageous)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

MAIN PURPOSE

Manage the Technical configuration function of all customer solution build, activation and provisioning activities in Enterprise Technology in support of Vodacom Business (VB).

KEY ACCOUNTABILITIES AND DECISION OWNERSHIP

• Define, implement and maintain an on-going build, activation and provisioning strategy to effect the technical configuration of Vodacom Business Customer Services, which takes account of both best practices and operating requirements that is aligned with the product and service, and business strategy of Vodacom Business (VB).
• Manage relationships and contracts with suppliers of tools, systems, applications and Vodacom in any aspect of the Provisioning function.
• Engage customers and represent Vodacom regarding any aspect of the Provisioning function.
• Manage (compile and own) the budget for the Provisioning function.
• Develop the business rationale of any Project Office initiative and present to strategic management level, inclusive of business cases, motivations, and budget formulation.
• Represent Vodacom on different forums related to the Provisioning function.
• To own all Provisioning Programmes related to the successful implementation of Managed Services technology platforms, Operational / Business Support Systems, products / service development and customer solutions deployment.
• To ensure availability and continuous revision of Enterprise Technology Provisioning processes and methodology.
• To develop a framework for the Provisioning execution in accordance with best practices and international standards.
• To communicate Provisioning practice performance.

Essential Technical / Professional Qualifications

• A relevant tertiary qualification (National Diploma or degree) in a technical or science discipline is essential.
• A tertiary qualification in Electronic or Computer Engineering, or Information or Computer Science would be preferable
• A postgraduate management qualification would be preferable.

Experience

• At least 8-10 years in the information and telecommunications industry, of which at least 5 years in a service provider business, with 5 years in a line management position.
• Minimum of 3 years (essential), preferred at least 5 years, experience in a Service Provider technical configuration application environment.
• 2 years’ experience in the planning and roll-out of IP-based platforms, systems, or services will be a significant advantage (desirable).

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

Role Summary

The role of the Go-To-Market Manager is to p rovide leadership and management of all regional marketing, CXX and Channel activities through the development of a Go-To-Market Plan aligned to the overall Business Strategy with a tailored approach by Consumer Segment and County. Manage a team that is responsible for the delivery of the Go-To-Market Plan across various retail channels, consumer segments and counties.

Your Responsibilities Will Include

• Development of an annual Regional Go-To-Market Plan through the incorporation of the integrated Marketing, CXX and Channel strategies from HO.
• Drive the delivery of the Regional Go-To-Market Plan to strengthen brand and increase revenue and grow the customer base (including EBU brand support)
• Partner with County Managers and sales team and seek opportunities to increase sales, revenue and market share across counties.
• Conduct post campaign and promotion evaluation through ROI and PIR (post implementation review) reporting, & management of budget
• Build and maintain strong, strategic relationships with key stakeholders internally (HO Marketing, Channel & CXX teams) and externally (government, media and service providers) to effectively implement regional activities.
• Foster Goodwill and drive thought leadership through various CSI and PR initiatives to further drive brand connection and engagement in the region.
• Monitor competitor activity in the region and ensure gap closure through development of competitor activity plans.
• Trial and implementation of unique go-to-market projects.
• Operationalize segment marketing and implementation across counties.
• Manage and report on regional publicity budget in conjunction with County Manager
• Manage the regional CSI and internal marketing programmers

Core Competencies, Knowledge And Experience

• Customer Obsessed
• Strong leadership skills and ability to manage highly diverse direct and virtual teams.
• Strong project management experience of cross functional projects.
• Solid understanding of consumer segmentation
• Strong budget management skills and experience
• Strong strategic & conceptual thinking skills
• Development and implementation of an integrated marketing plan
• Previous Go-To-Market experience: o Channel Management
• Product Marketing
• Experience in customer care or customer journey
• Working in matrix structures and virtual teams
• Building a high-performance/results driventeams
• Responsible for publicity budget management
• Direct and indirect repots i.e SIR, suppliers

Must Have Technical / Professional Qualifications

The ideal candidate for this role will have:

• Matric
• 3 year Degree or National Diploma in Business or Marketing
• Minimum 8 years’ experience of which 2 years should be at Management level
• Telecommunications Industry experience advantageous
• FMCG Marketing / Consumer Marketing experience

OR

• Matric
• Minimum 10 years’ experience of which 2 years should be at Management level
• Telecommunications Industry experience advantageous
• FMCG Marketing / Consumer Marketing experience
• Valid drivers licence

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.

go to method of application »

Job description

Requirements

• Provide secretarial and administrative support to Managing Executive in the Division.
• Assist in creating a high performing team by supporting the wider teams and ensuring team communication, activities and celebration .
• Email and Diary Management:
• Maintain the Managing Executive of Division’s diary and schedule appointments.
• Manage email inbox
• Communication(Oral And Written)
• Screen and direct incoming calls to relevant person/department
• Provide secretarial support at various meetings and record minutes.
• Prepare PowerPoint presentations andmonthly reports
• Compose and type responses to office correspondence and inquiries for the Managing Executive’s signature.
• Liaise with clients, suppliers, service providers and VIP guest
• Organisational and administrationalsupport including Office maintenance:
• Co-ordinate events, meetings conferences, seminars, workshops and management strategic workshops, for the ME of the Division and the Executive Heads
• Coordinate team building and conference activities.
• Co-ordinatetravel arrangements and business itineraries for national and international. Keep a complete, confidential and up to date record of all matters related to theBusiness area.
• Assist new personnel with obtaining necessary office equipment and management of stationery for division.
• Create and maintain an effective filing system.
• Responsible for office area maintenance
• Administration of company tools such as company phones, SIM cards, IT equipment
• Ensure health and safety awareness and adherence in the office is adopted by the whole team
• Ensure all operational risks are up to date and are managed accordingly
• Relationship Management and Team Culture
• Maintain a close working relationship with other divisions within the wider Vodacom business units and relevant Vodafone business units.
• Understands importance versus urgency of issue, and who needs to be addressed or informed
• Knows what should be confidential and demonstrates a high level of discretion
• Understands the players who are important to the business and manages those relationships appropriately
• Budget and Reporting
• Ensure deadlines around budgeting, reporting, training etc. are efficiently planned and delivered
• Ensure reconciliationof all spend for the ME and Executive Heads
• Co-ordinate monthly operations report and dashboard report
• Provide overview of opex budget and direct expenses budget and highlight anomalies
• Mustbe a dynamic thinker, show initiative and be self-motivated.Needs to show positive influence in the department.
• Must be able to do basic project managementand tackle challenges with verve and vigour.
• Must be able to deal with difficult people and situations and must be emotionally controlled
• Must be able to manage the ME.
• Effective time management in a reactive support role.
• Job Related Skill
• Excellent administration skills are essential
• Excellent organizational skills are essential
• Ability to pay attentionto detail is important
• Computer Literacy skills – MS Office (Word,Excel, PowerPoint) are essential
• Good interpersonal skills are essential and a team player
• Good oral and written communication skills are essential
• Ability to maintain confidentiality at all times
• Ability to work under pressure and meet tight deadlines and embraces change
• Ability to work independently
• Results orientated and self-motivated
• Business awareness of Online, sales, service,marketingand finance is essential
• Team cohesion ability
• Political savvy

Job Knowledge:

• Knowledge of Microsoft Office – Word, Outlook, Excel and PowerPoint,Microsoft Project, Internet, Oracle etc. is essential
• Knowledge of IT/ Telecommunications environment will be an advantage.
• Knowledge of office management is essential
• Financial administration experience will be beneficial
• Complete and manage budgets for the ME's divisions and support other EHOD's with completion and management of their budgets

JOb Experience

• A minimumof 2 - 3years executive secretarial experience
• Minimum 1 - 3 years Business Administration experience in acorporate environment
• Minimum of 6 months experience working with OracleFinancials (advantage)
• Must Have Technical / Professional Qualifications
• Matric is essential
• Secretarial certificate/ diploma qualification is essential

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.