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With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives. We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
Description
Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.
Requirements
A vacancy has arisen for a Customer Relationship Consultant in our KZN business based in Pinetown Preference will be given to suitable applicants in line with the Company Normalisation Policy.
KEY PERFORMANCE AREAS & RESPONSIBILITIES
The purpose of the role is to enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve predetermined retention targets. Coordination and consolidation of retention feedback from role players in the business.
Achievement or improvement of retention budgets & growth rate
Account Manage a number allocated customers for the region and or division
Maintain complete records of all activities regarding the customer - creating a relevant and historic database
Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
Flag losses/reductions received
Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
Weekly reporting of terminations to Regional Key Accounts Manager
Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.
SKILLS AND COMPETENCIES
MINIMUM QUALIFICATIONS & CRITICAL EXPERIENCE
Matric
Tertiary Qualification an advantage
Min 5 Years Key Account Management Experience (Non Negotiable)
Minimum 5 Years in field selling experience
Proven existing target VS actual achievement
Minimum 12 months of proven experience in a similar role
Computer literacy – MS Office, Windows, Internet tools Google Suite
Drivers License (code 8)
Benefits
Are you interested? Here's what you can expect when you join us...
A number of benefits including:
Subsidised Medical Insurance, Risk and Retirement funding
Opportunity for Growth and Development
Company car, including fuel
A cell phone + cell allowance
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