Associate Supervisor at QuintilesIMS

Job description

PURPOSE

Assist with the management of staff involved with ensuring the quality of laboratory test kits used to collect data on clinical

trials participants.

Responsibilities

• Coordinate the workload of staff involved in the production of visit-specific kits.
• Coordinate the workload of staff involved in the assembly of ancillary material, including shippers and appropriate documentation
• Responsible for QC monitoring of all clinical trials materials (CTM) supplies pre-shipment to investigator sites.
• Monitor the performance output of CTM Technicians.
• Ensure the accuracy of outgoing and incoming shipment documentation (pre-prints, consignment notes, address labels).
• Maintain filing and archiving system.
• Ensure that all materials allow return infectious shipments to comply with applicable hazardous materials regulations.
• Monitor Work orders to ensure priority shipments meet with client deadlines.
• Monitor capacity on a daily basis.
• Produce metrics and graphs showing kits, ancillaries, etc. shipped out.
• Investigate and respond to any IIRs/FERs for the department.
• Liaise with Project Management and Investigator Services groups to establish shipping priorities.
• Ensure that final packaging and presentation of laboratory test kits appears visually professional, and that upon arrival at an investigator site the packaging integrity remains neat, tidy and intact.
• Provide leadership to team in absence of manager.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Approve actions on human resources matters.
• All responsibilities are essential job functions unless noted as nonessential (N).

Required Knowledge, Skills And Abilities

• In depth knowledge of CTM packaging procedures
• Working knowledge of applicable hazardous goods shipping regulations
• Knowledge of applicable human resources policies and procedures
• Effective leadership skills
• Excellent customer service skills
• Good written and verbal communication skills
• Good word processing skills
• Excellent organizational skills

Minimum Required Education And Experience

• Bachelor's degree or educational equivalent and relevant experience; or equivalent combination of education, training and experience

Physical Requirements

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time