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  • Posted: Dec 6, 2017
    Deadline: Dec 19, 2017
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    QUINTESSENTIALLY VICTORIA Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This Vancouver Island hotel is located in British Columbia's capital city and features turn of the century architecture, classic beauty and an unrivaled location on the water. Since 1908, it is Vancouver Island's most celebrated resort, spa ...
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    Reservations Manager

    Job description

    Summary Of Responsibilities

    Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and manage all aspects of the Reservations department and ensure all service standards are followed
    • Manage and coordinate all group and individual reservations
    • Maintain close liaison with the Sales, Conference, and Accounting teams
    • Produce daily, weekly, monthly and quarterly reports as required
    • Attend pre-convention meetings and revenue management meetings as required
    • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
    • Conduct regularly scheduled departmental meeting
    • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
    • Balance operational, administrative and Colleague needs
    • Assist guests regarding hotel facilities in an informative and helpful way
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Other duties as assigned

    Qualifications

    • Previous leadership experience in a similar role required
    • Previous experience with a Property Management system required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline preferred
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resort on frhi.taleo.net to apply

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