Senior Training Officer at Vodafone Global Enterprise

Job description

Role Purpose

The Senior Training Officer will have highly developed communication and time management skills, along with the ability to deliver training material in an effective and engaging manner. This role will report into a Supervisor: Training Delivery and will be part of a greater Training team. The incumbent in this role will:

• Facilitate and coordinate training as per the business requirements as well as support and track the various training interventions.
• Deliver these interventions to ensure improved competence, knowledge and skills of all frontline staff

Essence of Role 

Key Accountabilities (to be completed by Line Management/HR BP)

• Conduct training needs analysis Assess learning needs and identify training methods and appropriate mediums of delivery. 
• Planning Training Ensure that training is appropriate to accommodate all learning styles. To facilitate learning interventions that drive performance Provide input into lesson plans provided by content team. Ensure all hand outs are of a high standard to support training. Plan the training room size and layout ensuring all material are prepared. 
• Facilitate Training Use testing questions during the training to ensure group interaction Ensure that learners are clear about the results after attending the training Create interest in the need to learn Ensure that all learning styles are accommodated whilst maintaining the correct level and pace of facilitation Where visual aids are utilised, ensure that these are of high quality and used appropriately 
• Assess Learning Compile a report on the effectiveness of the training Make recommendations for improvement to the specific training course facilitated – feedback this to the content development team Recommend overall areas for improvement and liaise with direct line manager to address the next steps for improvement
• Administration Ensure that all administration and reporting is up to date Maintain learner results in Learning Management System Person specification – Behaviour to be completed by HR Services Technical / Professional Expertise (to be completed by Line Management/HR BP) Extreme Importance
• Persuading and Influencing
• Relating and Networking
• Presenting and Communicating Information
• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Learning and Researching High Importance
• Achieving Personal Work Goals and Objectives - exclude
• Adhering to Principles and Values
• Working with People (Include at interview)
• Deciding and Initiating Action Moderate Importance
• Creating and Innovating
• Planning and Organising (Include at interview)
• Coping with Pressures and Setbacks
• Writing and Reporting Baseline Importance
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Analysing
• Formulating Strategies and Concepts Job Knowledge:
• MS Office proficiency is essential
• Training Design knowledge is desirable
• Project Management proficiency is desirable
• Knowledge of telecoms industry is desirable Job Related Skills:
• Training skills is essential
• Facilitation of learning is essential
• Sound interpersonal relations and team player
• Learning guidance and support is essential
• Presentation skills is essential
• Customer relations skills is essential
• Project Management skills is desirable
• Time Management skills is essential
• Communication skills is essential
• Sound organising skills
• Must be customer / client orientated
• Must be results and performance driven
• Must have good administrative skills and be detail consciousNo

Education & Experience:

• Matric / Grade 12
• EDTP or equivalent qualification is essential (Assessor, Moderator, Facilitator - modules essential)
• Minimum 2 years’ experience in a Training facilitation or Training delivery environment essential
• Experience across multiple channels within Retail / Call Centre is preferred
• Customer Relations experience is desirable
• Project Management experience is desirable

OR

• Matric essential
• Relevant courses or modules completed e.g Moderator; Assessor
• Minimum of 3 years’ experience in a Training facilitation or Training delivery environment essential
• Experience across multiple channels within Retail / Call Centre is preferred
• Customer Relations experience is desirable
• Project Management experience is desirable Additional requirements
• Drivers licence and own reliable transport is essential
• Travelling will be required
• Must be willing to work flexible working hours

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities may apply.