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  • Posted: Feb 27, 2018
    Deadline: Not specified
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    Henkel AG & Company, KGaA, is a German chemical and consumer goods company headquartered in Düsseldorf, Germany. It is a multinational company active both in the consumer and industrial sector


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    Customer Service Manager

    Job description

    What We Offer

    • Manage Customer Service team for all day-to-day Order To Cash activities
    • Reduce & completely eliminate customer order backlogs due to supply issues
    • Handle effectively the local Customer Service team in all day-to-day customer-related activities, ensuring they are dealt with in a courteous, accurate & timely manner, and adhering to all operational & current business standards
    • Evaluate and continuously improve local customer service performance, and act as a facilitator for roll out of any locally & regionally identified best practices
    • Work closely with South African Supply Chain manager & Regional Business Process Manager to monitor adherence to key performance indicator targets, identifying & implementing any commonly identified improvement plans

    Who We Are Looking For

    • University graduate with a Bachelor's degree in Supply chain or any related discipline
    • Minimum 3 years of experience in a similar position
    • Previous experience in FMCG would be an advantage
    • Fluency in English, Afrikaans is a plus
    • Proficient user of MS Office Applications
    • SAP experience is preferred

    Method of Application

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