Project Manager EHC191 at Kontak Recruitment

Job Description:

Responsibilities:

• Lead or facilitate sessions with the customer to gather, define and document business requirements
• Complete a Statement of Work for all projects
• Collaborate with the team to design Salesforce solutions and form effective work plans
• Be aware of Salesforce development best practices
• Ensure the delivery of operational excellence within every engagement
• Assist and coordinate sales with developing prototype demonstrations, as well as managing and completing system configurations and setting up users
• Achieve Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization
• Manage requirements backlogs and project priorities in conjunction with the customer
• Manage release schedules and project milestones with the customer
• Liaise and plan with the development and consulting teams to deliver projects to customer requirements
• Create weekly project reports indicating the status of projects and setting expectation with customers
• Manage project budgets and ensure time, budget and scope are kept in sync
• Accountable for the successful delivery of products to customers
• Manage risks and issues within projects
• Ensure all documentation requirements are completed and kept on Salesforce for reference.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Manage team optimisation at 80% or higher
• Manage and update resource schedules with projects for 90 day staff allocation view
• Ensure team members KPI cycles are managed
• Ensure regular team performance appraisals are completed
• Ensure team members are trained and skills enhanced ensuring that the team are sustainable
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Ensure that CSATs are completed for every project
• Any other responsibilities/duties assigned by management

Skills and Experience

• Professional and constructive attitude in all work related matters
• Strong time management skills
• Agile project management experience
• Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, theories, practices, and methods
• Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues’ management and change control logs to understand status and identify potential risk situations
• Coordinate client training plans and lead train-the-trainer and end-user training sessions as required
• Good communication skills, both oral and written
• Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• Technical, analytical, interpersonal and organization skills required
• Have worked in a multi customer environment
• Understands core project management concepts, theories, practices, and methods
• Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues’ management and change control logs to understand status and identify potential risk situation

Qualifications:

• 3 to 5 years’ experience and proven understanding of a full software development lifecycle
• Understanding and exposure to packaged applications, including Salesforce, Microsoft or similar enterprise-level applications
• Agile or similar project management certification
• First level Scrum Master certification (CSM, PSM) preferred
• Salesforce certification preferred
• Must hold a valid driver’s license with no restrictions and possess reliable transportation