1st Line IT OPS Support Engineer at Mukuru

What You’ll Do

As the first point of contact for our business users, you’ll:

• Provide desk-side and remote IT support to keep operations running smoothly.
• Handle service requests across workstations, printers, networks, and software.
• Monitor and escalate alerts or anomalies to 2nd Line support when necessary.
• Follow standard operating procedures and uphold security protocols.
• Keep our knowledge base updated to empower users and teammates.
• Troubleshoot, document, and qualify issues raised by end users.
• Liaise with vendors and external suppliers when required.
• Stay on top of IT trends to continuously improve your skills.

What You’ll Need

• Grade 12 / Equivalent (Essential)
• A+, N+ or Microsoft Certified courses (Completed or in progress – Essential)
• Strong knowledge of IT hardware, systems, and networking principles
• Experience in IT support (Desirable)
• Customer service background (Desirable)

Skills That Set You Apart

• A real team player with a “can-do” attitude
• Excellent problem-solving and communication skills
• Attention to detail and ability to prioritise effectively
• Self-starter with strong time management and accountability
• Passionate about learning and sharing knowledge
• Able to perform under pressure in a fast-paced environment
• Own reliable transport (Essential)