Team leader - Patch Management at Computacenter

Job description

People Management

• Coordinate and supervise the daily activities of clerical/administrative and/or operational/technical team members in similar or related disciplines.
• Allocate workload on a day to day basis to ensure the delivery of objectives in the most efficient ways
• Monitor staffing levels to ensure that objectives can be met.
• Responsible for interview and hiring process for new recruits
• Responsible for performance management and discipline within own work area and provides input to the salary review
• Provide training for new staff and trainees in systems, processes and procedures.
• Provide support and back-up to those within the team to motivate and encourage high performance from staff.
• Adhere to and promote Computacenter’s commitment to Equal Opportunities and Fair Treatment.

Customer Management

• Full understanding of client delivery objectives.
• Proactively act to understand client needs and identify solutions to non-standard tasks and queries; actively seeking business opportunities.
• Responsible for resolving broad ranging client issues that extend beyond short-term technical issues.
• Develop and maintain relationships with customers in order to ensure effective delivery of service requirements.
• Process Management & Improvement
• Work within the Computacenter framework so as to ensure consistency and co-ordination across the business.
• Monitor progress and refers upwards if remedial action is required to ensure achievement of objectives.

Requirements

• Essential Skills and qualifications
• At least 5 years IT experience
• At least 2 years leadership/management exposure & experience
• Extensive server and desktop support and troubleshooting
• National diploma in Information Technology (or equivalent)
• ITIL Foundation certification

Desirable Skills and qualifications

• Experience and certification in Windows Server (MCSE or equivalent), SCCM, WSUS, Bladelogic, Citrix, VMware