Account Management Specialist at CEB

Job Description
The role of Account Management Specialist is to support CEB’s Business Development Managers and Account Managers. The team perform a range of important internal and external activities which free up the proactive selling time of the sales team members.

Key Accountabilities:

•  Administrative Support
•  Order/Variation on order form processing
•  Request assessment setup
•  Request implementation of orders
•  Complete vendor documentation
•  Processes work request forms
•  Account application and confirmations
•  Analysis and Reporting
•  Price list
•  Account/Invoice analysis
•  Ad-hoc requests
•  Monitoring accounts
•  Client usage analysis and reporting
•  Ongoing usage monitoring and reporting
•  Facilitate client correspondence
•  Manage direct client queries and requests
•  Assist with setting up client meetings
•  Assist with collecting client feedback
•  Co-ordinate Projects
• o Co-ordinate small projects to ensure they get delivered

Knowledge/Skills/Professional Requirements:

Experience:

•  Solid experience in a similar role, or coming from a sales / professional services environment
•  Familiarity with a Sales environment, with the ability to quickly understand how the sales team operates
•  Background in Psychology/Sales would be advantageous but not essential
•  Bachelors Degree

Skills:

•  Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel
•  Good customer service skills / Interpersonal Skills
•  Ability to work on own initiative
•  Good working within a team environment
•  Strong competence in diary management and multi-tasking
•  Knowledge of SHL structure and products (will develop once in role)
•  Client communication by means of telephone and email
•  Strong internal relationship management

Key Competencies:

•  Working with people
•  Relating and networking
•  Planning and organising
•  Delivering results and meeting expectations
•  Following instructions and procedures
•  Adapting and Responding to Change

What CEB Can Offer You:

•  A culture comprised of diverse, global teams who have a passion for collaboration and client service.
•  Robust training, support, coaching, and on-the-job development to achieve career success.
•  The opportunity to be a part of a company distinguished by its insights and to have access to CEB’s groundbreaking research, tools, and solutions.
•  The ability to engage, influence and impact a broad array of the world's leading executives.