Application Specialist MRI at Siemens

Job description

Ref No: (260731)

Application Specialist Chemistry and Immunochemistry

What are my responsibilities?

• Working with the Technical Solution Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.
• Main responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimize their performance and image. Develop and maintain relationships with top customers.
• Install and configure systems, working with FSE and Sales to train customers, all with highest quality standards and meeting timelines.
• Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
• Contribute to creating a motivated, positive and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
• In major cases, act as a sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.
• Develop the Siemens DX brand image, projecting an image of professional and competence at all times.
• Discussing with customers action taken to resolve events and explaining any further actions that may be required.
• Using good judgement to decide when to instigate the escalation process in order to resolve a customer event.
• Work to deadlines in preparing information for management and colleagues when requested.
• Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
• Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.
• Contribute to achieving the Mission, Values and Vision of the company.Maintain at all strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

What do I need to quality for this job?

• A University Degree in Chemistry, Microbiology, Medical Technology, or equivalent in a relevant life science subject.
• Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
• Sound knowledge of the medical analysis laboratory and the range of equipment.
• A thorough knowledge of company procedures, policies, mission, vision and values.
• Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.
• Good communication skills both verbal and written, with the ability to deal with customers and staff t all levels.
• Ability to sell, good teaching skills, good team worker.
• Fluency in English: written and spoken. German or French as a second language is a distinct advantage.