Job Opportunities at Siemens

Job description

Ref No: (260731)

Application Specialist Chemistry and Immunochemistry

What are my responsibilities?

• Working with the Technical Solution Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.
• Main responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimize their performance and image. Develop and maintain relationships with top customers.
• Install and configure systems, working with FSE and Sales to train customers, all with highest quality standards and meeting timelines.
• Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
• Contribute to creating a motivated, positive and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
• In major cases, act as a sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.
• Develop the Siemens DX brand image, projecting an image of professional and competence at all times.
• Discussing with customers action taken to resolve events and explaining any further actions that may be required.
• Using good judgement to decide when to instigate the escalation process in order to resolve a customer event.
• Work to deadlines in preparing information for management and colleagues when requested.
• Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
• Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.
• Contribute to achieving the Mission, Values and Vision of the company.Maintain at all strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

What do I need to quality for this job?

• A University Degree in Chemistry, Microbiology, Medical Technology, or equivalent in a relevant life science subject.
• Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
• Sound knowledge of the medical analysis laboratory and the range of equipment.
• A thorough knowledge of company procedures, policies, mission, vision and values.
• Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.
• Good communication skills both verbal and written, with the ability to deal with customers and staff t all levels.
• Ability to sell, good teaching skills, good team worker.
• Fluency in English: written and spoken. German or French as a second language is a distinct advantage.

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Job description

Ref No: (258811)

• a Self motivated, customer focused individual with ability to build strong interpersonal relationships
• Responsible for canvassing a territorial area for sales opportunities and overall account ownership
• Report directly to the Head of Sales, daily interaction with product managers and other management. Ensures the implementation of the sales strategy, guidelines and targets in a specified region, for the portfolio of a unit, in order to increase sales with all kinds of potential customers, new account penetration, and to achieve defined financial goals and sales targets.
• Manage Territorial Budget
• Manage personal sales targets and revenue plans
• Implementation of strategic sales plans
• Delivery of accurate and on time reports
• Pro-actively stimulate the market
• Support of back office processes related to accounts
• To collect information about market size, competition, market requirements & trends
• To provide reports and or information as and when required by Management
• To maintain
• Follows the CRM Sell Process
• Manage Accounts, overall “Owner of Accounts”
• Act as the primary contact to customer accounts, overall “owns” the account
• Build trust relationship with customers to achieve and maintain satisfaction levels
• Management of existing accounts, uncover new accounts, creation of sales opportunities
• Establish the needs of customers and potential customers
• Identify solutions to satisfy customer needs and requirements
• Responsible for developing, implementing and closure of innovative sales programs
• Canvassing for new customers
• Interact with public and private sector customers in order to promote the Siemens brand
• Ensure customers and potential customers are informed of products and service offerings
• Monitoring and communicating on developments within the Healthcare Sector
• Interact with numerous internal departments to ensure overall customer satisfaction of accounts
• Work with the greater sales force to share best practices and assist in the success in all territories
• Grow knowledge of the complete sales portfolio
• Assist in preparation, submission and follow-up on tenders and quotations.
• Maintain a business plan and forecast of expected orders for the assigned territory at regular intervals.
• To participate at professional meetings and exhibitions

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Job description

Ref No: (255423)

What are the responsibilities of the role?

Goals & Mission

Organizes office administration, in support of an assigned professional or manager team

What are the responsibilities of the role?

• Completes assigned day-to-day tasks such as:
• Meeting and greeting clients, receiving deliveries and arranging couriers
• Monitoring visitor access and maintaining security awareness
• Ordering office supplies
• Acting as the health and safety representative
• Updating of the Asset Register
• May assist in preparing annual budgets, and completes analysis of monthly budget activity.
• Schedules appointments and meetings, writes respective minutes and protocols, and arranges catering.
• Coordinates and establishes all travel arrangements, and reconciles travel and expense reports.
• Answers, screens, and places phone calls, and manages in- and outbound correspondence.
• Monitors all information flow, including maintaining paper and electronic files.
• Prepares presentations, reports, statistical charts and briefings.
• Assist with Order Processing
• Assist in integration of new office technologies and systems as appropriate.
• Coordination of the Staff Movements register

What do I need to qualify ?

• Senior Certificate (Matric) or equivalent
• +-3 years experience in a similar Role
• Office management diploma (Advantageous)
• Knowledge and experience working on Office Packages such as word/excel/Power point/Outlook
• SAP Experience is advantageous
• Must reside in the Western Cape Province

Personal Attributes

• Good Organisation Skills
• Customer service oriented
• Ablility to deal with difficult clients or customers
• Self-motivated and energetic
• Good Communication skills
• Must be fluent in English