Front and Back Office Supervisor at Incredible Connection

Job Description

Job Purpose

To effectively supervise the front and back office staff to ensure policies and procedures are adhered to and the stock file is accurately maintained whilst ensuring a high level of customer service.

Education & Experience:

• Matric
• Tertiary Qualification (Advantageous)
• 2 – 3 years retail stockroom experience (Stock Management)
• 1 year supervisory experience – minimum of 3 permanent direct staff
• Flair for administration and adhering to correct policies and procedures
• Proficient in MS Outlook and Excel

Required Job Competencies:

• Managing and measuring work
• Decision making
• Planning and organizing
• Development of staff
• Managing diversity
• Attention to detail
• Delegation and control
• Ability to cope under pressure
• Initiative
• Task orientation
• Customer orientation
• Integrity
• Communication
• Ownership

Key Performance Areas of Role

• Effective people management
• Enable customer centricity
• Stock management
• Front Office Administration
• Back Office Administration
• Safety, security and housekeeping
• Effective teamwork and self –management.