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  • Posted: Apr 26, 2017
    Deadline: Not specified
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  • OUTsurance took the direct short-term insurance industry by storm when it launched in February 1998. Built on the principle that 'you always get something out', OUTsurance clients receive a cash OUTbonus - the first reward system in South Africa to return cash to clients who remain claim free. To date, we've already paid out more than R2.4 bil...
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    Retention Advisor

    Job description

    Responsibilities

    • Our retention advisors are responsible for handling difficult calls. It is their responsibility to retainclients and make sure these clients remain part of the OUTsurance family.
    • Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
    • Identifying opportunities to turnaround an unhappy client to a happy client.
    • Identifying new business practices that could be used to mininise cancellations.
    • Able to think creatively when dealing with difficult clients.

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    Method of Application

    Interested and qualified? Go to OUTsurance on www.linkedin.com to apply

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