OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Our retention advisors are responsible for handling difficult calls. It is their responsibility to retainclients and make sure these clients remain part of the OUTsurance family.
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Identifying opportunities to turnaround an unhappy client to a happy client.
Identifying new business practices that could be used to mininise cancellations.
Able to think creatively when dealing with difficult clients.
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