Data Ingestion Engineer at Mimecast

Job description

Does the buzz of technology excite and interest you? Do you love delighting customers? Can you find the solutions and “make it happen” for our new customers?

About The Role

This role is based within a Service Delivery team at Mimecast and we are looking for an exceptional person with excellent IT Support skills. The role requires a person to provide exceptional customer support on Mimecast Services through technical account relationships with all Mimecast customers. This will include working closely with customers and internal colleagues managing all Data Services projects and providing support to the SA client base. Mimecast’s Data Service provides a reliable and safe method for importing historical email from various email repositories to the Mimecast Email Archive service.

Who We Are Looking For

• Energetic;
• Passionate about Technology;
• Able to work collaboratively within a team environment, whilst driving specific objectives individually;
• Driven for success;
• Instinctively find practical solutions to complex problems;
• Adaptable and flexible;
• Neat and presentable;
• Structured;
• Self-motivated;
• Excellent team player.

Key Responsibilities

• Providing telephone and email based support to the SA client base
• Serve as the customer’s primary point of contact for historical data ingestion.
• Explain data requirements to customers and provide relevant documentation as necessary.
• Coordinate and verify receipt of customer data to ensure it meets defined standards and is catalogued correctly in Mimecast’s system.
• Engage with customers to address general platform questions as they relate to historical data import
• Assist clients with the use of the Mimecast services and ensure best practice configuration
• Assist with the deployment of new Mimecast systems and services to clients.
• Work alongside QA and Development teams to enhance products and services for clients
• Build and deploy documentation for clients
• Create FAQ's and Knowledge Base articles and customer help documentation
• Work in conjunction with other team members to evaluate and create new enhancements to system and processes.
• Work with and provide exceptional support to Mimecast partners and resellers
• Provide industry leading levels of support to all customers at all times.

Essential Skills And Experience

Within this corporate IT environment you will be required to have:

• Minimum of 5 years IT related experience
• Experience with Microsoft Windows operating systems
• Experience with Microsoft Exchange 2003 and 2007/2010 or experience with Lotus Domino
• Experience with email archive solutions
• Excellent trouble shooting skills
• Confident in contributing and discussing solutions
• Recognize that customer satisfaction is a principle measure of our business and our values

Desirable Skills

• Experience of providing technical support from SME to Enterprise class organizations
• Excellent trouble shooting skills
• Experience with enterprise archiving solutions advantageous

Qualifications

Degree/Diploma/Certificate in Information Technology or Information systems will be advantageous