Owner Services Coordinator at Fairmont Hotels & Resort

Job description

Closing Date: Jun.2017, 4:59:00 PM

An Owner Services Coordinator is to provide an engaging and anticipative service over the telephone to make owners feel valued and reflect the exceptional hotel experience to come, supports by coordinating, maintaining and providing excellent communication, relationships building services in a professional manner and standards to the owners.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Director, Fairmont Heritage Place, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Liaise with owners and accurately transpose all requirements
• Communicate as per procedure and ensure that the service requirements are met accordingly
• Liaise constantly with the owners and communicate any concerns and issues to management
• Ensure all written and verbal communication to internal and external clients is of the highest standard
• Check on reservations, assisting accounting
• Submit any maintenance and housekeeping concerns in a professional manner
• To be pro-active and use initiative with customer service and complaints
• Responsible for ensuring a high level of personal service to owners, maintaining all prescribed standards
• Perform tasks of a reasonable nature as and when requested by Management
• Other duties as assigned

Qualifications

• A hospitality Management qualification
• One (1) years relevant experience, preferably in a frontline
• Must be presentable, confident and have a positive attitude
• Work effectively with a diverse range of individuals
• Good command of English verbal and written communication skills is essential
• High energy levels coupled with a helpful and friendly attitude
• An ability to deal with stress

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements: Must be legally eligible to work in South Africa