Job Vacancies at Fairmont Hotels & Resorts

Job description

Closing Date: Jun.2017, 4:59:00 PM

Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in South Africa

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Job description

Closing Date: Jun.2017, 4:59:00 PM

Provides comfortable and safe guest environment by maintaining equipment and environment; completing preventive maintenance requirements; responding to emergencies; accommodating guests; preparing reports; managing staff.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Chief Engineer, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• In charge of building maintenance operation, room setups, fire and safety programs, and equipment inventory control
• Participate in objective setting, development and review of the Engineering performance
• Initiates, implements, and manages the maintenance best practices
• with an emphasis on planning/scheduling and preventive/predictive maintenance
• Monitors the use and inventories of spare parts, maintenance supplies, and equipment and initiates reordering when necessary.
• Maintains and repairs maintenance equipment
• Establishes and maintains MC for tracking work orders, spare parts, and maintenance history of equipment
• Prepares reports, analyzes data, and makes recommendations for operations and solving maintenance-related problems
• Supervises maintenance personnel & assists with hiring of personnel
• Ensures that technicians are adequately trained, equipped, and motivated so that the maintenance tasks can be accomplished in a safe, timely, and cost-effective manner
• Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians
• Initiates and carries out projects that improve efficiency and/or reduce operating costs
• Tracks, analyzes and improves key maintenance parameters such as asset utilization, maintenance cost, schedule compliance, etc.
• Maintains safety, health, and environmental policies and procedures
• Coordinates activities with other Operations Departments
• Communicates directly with the operations department to coordinate maintenance and repair work in process areas
• Communicates & ensure effective participation by the maintenance technicians in the implementation of QA policies and procedures

Qualifications

• Previous experience is an asset
• Equipment Maintenance
• Facilities Coordination
• Facilities Management Systems
• HVAC Systems
• Management Proficiency
• Manual Dexterity
• OSHA Compliance
• Health and Safety Management
• Tooling

Visa Requirements: Must be legally eligible to work in South Africa.

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Job description

Closing Date: Jun.2017, 4:59:00 PM

An Owner Services Coordinator is to provide an engaging and anticipative service over the telephone to make owners feel valued and reflect the exceptional hotel experience to come, supports by coordinating, maintaining and providing excellent communication, relationships building services in a professional manner and standards to the owners.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Director, Fairmont Heritage Place, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Liaise with owners and accurately transpose all requirements
• Communicate as per procedure and ensure that the service requirements are met accordingly
• Liaise constantly with the owners and communicate any concerns and issues to management
• Ensure all written and verbal communication to internal and external clients is of the highest standard
• Check on reservations, assisting accounting
• Submit any maintenance and housekeeping concerns in a professional manner
• To be pro-active and use initiative with customer service and complaints
• Responsible for ensuring a high level of personal service to owners, maintaining all prescribed standards
• Perform tasks of a reasonable nature as and when requested by Management
• Other duties as assigned

Qualifications

• A hospitality Management qualification
• One (1) years relevant experience, preferably in a frontline
• Must be presentable, confident and have a positive attitude
• Work effectively with a diverse range of individuals
• Good command of English verbal and written communication skills is essential
• High energy levels coupled with a helpful and friendly attitude
• An ability to deal with stress

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements: Must be legally eligible to work in South Africa

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Job description

Closing Date: Jun.2017, 4:59:00 PM

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Daily supervision, coordination and direction of all colleagues.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues and leaders in the department.
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5 star service levels.
• Create and implement colleague-training initiatives.
• Implementing service standards.
• Creating and implementing a preventative cleaning and maintenance program.
• Adhere to all budget guidelines.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Creation and implementation of guest preference programs.
• Monitoring and continued development of Food & Beverage controls.
• Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards, Conduct Training, Promotional Plans, Interviewing, Employee Orientation, Job Performance Management,
• Participate in service as necessary in accordance with restaurant needs
• Control stocks for daily use in the Outlet to ensure service requirement of the are met
• Create and innovate new ideas and promotion to generate revenue
• Liaise with Food & Beverage Management to ensure exceptional work standards
• Ensuring Safe and Healthy work environment
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals
• Schedule guest reservation and arrange for private functions or special events
• Attend and participate in the daily Food and Beverage meetings
• Check opening and closing duties assigned to all the colleague
• Maintain staff log book up dated
• Conduct pre-meal briefing
• Track and compile daily, monthly, yearly sales reports
• Ensure that the outlet maintain the high quality service standard are implemented
• Perform daily checks on staffing level, quality control, maintenance and cleanliness
• Participates in the Duty Manager Program
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience preferred
• Previous Point of Sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in South Africa.

go to method of application »

Job description

Closing Date: Jun.2017, 4:59:00 PM

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• All areas of guest service and core standards including the creation of new ideas to assist with the continued development of the Fairmont Zimbali Lodge and Resort image as a leader in food and service offerings and as a Food & Beverage destination.
• Daily supervision, coordination and direction of all colleagues.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues and leaders in the department.
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5 star service levels.
• Create and implement colleague-training initiatives.
• Implementing service standards.
• Creating and implementing a preventative cleaning and maintenance program.
• Adhere to all budget guidelines.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Creation and implementation of guest preference programs.
• Monitoring and continued development of Food & Beverage controls.
• Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards, Conduct Training, Promotional Plans, Interviewing, Employee Orientation, Job Performance Management,
• Participate in service as necessary in accordance with restaurant needs
• Control stocks for daily use in the Outlet to ensure service requirement of the are met
• Create and innovate new ideas and promotion to generate revenue
• Liaise with Food & Beverage Management to ensure exceptional work standards
• Ensuring Safe and Healthy work environment
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals
• Schedule guest reservation and arrange for private functions or special events
• Attend and participate in the daily Food and Beverage meetings
• Check opening and closing duties assigned to all the colleague
• Maintain staff log book up dated
• Conduct pre-meal briefing
• Track and compile daily, monthly, yearly sales reports
• Ensure that the outlet maintain the high quality service standard are implemented
• Perform daily checks on staffing level, quality control, maintenance and cleanliness
• Participates in the Duty Manager Program
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in South Africa.