Assistant Outlet Manager at Fairmont Hotels & Resort

Job description

Closing Date: Jun.2017, 4:59:00 PM

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• All areas of guest service and core standards including the creation of new ideas to assist with the continued development of the Fairmont Zimbali Lodge and Resort image as a leader in food and service offerings and as a Food & Beverage destination.
• Daily supervision, coordination and direction of all colleagues.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues and leaders in the department.
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5 star service levels.
• Create and implement colleague-training initiatives.
• Implementing service standards.
• Creating and implementing a preventative cleaning and maintenance program.
• Adhere to all budget guidelines.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Creation and implementation of guest preference programs.
• Monitoring and continued development of Food & Beverage controls.
• Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards, Conduct Training, Promotional Plans, Interviewing, Employee Orientation, Job Performance Management,
• Participate in service as necessary in accordance with restaurant needs
• Control stocks for daily use in the Outlet to ensure service requirement of the are met
• Create and innovate new ideas and promotion to generate revenue
• Liaise with Food & Beverage Management to ensure exceptional work standards
• Ensuring Safe and Healthy work environment
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals
• Schedule guest reservation and arrange for private functions or special events
• Attend and participate in the daily Food and Beverage meetings
• Check opening and closing duties assigned to all the colleague
• Maintain staff log book up dated
• Conduct pre-meal briefing
• Track and compile daily, monthly, yearly sales reports
• Ensure that the outlet maintain the high quality service standard are implemented
• Perform daily checks on staffing level, quality control, maintenance and cleanliness
• Participates in the Duty Manager Program
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in South Africa.