Insurance Manager at Indwe Risk Services

Job description

INDIVIDUAL INSURANCE MANAGER

MINIMUM REQUIREMENTS

EDUCATIONS

• Matric
• Level 4 FETC Short-term Insurance Qualification
• Passed the FAIS Regulatory Exams for Representatives
• Higher Certificate in Insurance,
• Diploma in Business Management an Advantage

EXPERIENCE

• 7 years short-term personal lines insurance sales and service experience in a brokerage (proven track record)
• 3 years in management or supervisory capacity.

SKILLS

• Business Acumen (understand the economic environment & identify viable financial opportunities)
• Leadership ability – ability tinspire sales teams
• People management
• Computer Literacy
• Communication
• Delegation
• Analytical Ability
• Networking
• Negotiation
• Presentation
• Decision making
• Time management
• Selling
• Ability tmanage change

KNOWLEDGE

• Understanding of the insurance and brokerage industry and environment
• Legal requirements of the insurance industry
• Technical insurance knowledge – tan advanced level in respect of personal lines and an intermediate level in respect of commercial lines.
• Indwe Servicing standards in both Commercial and Personal Lines
• Understanding the basic principles of insurance including the structuring of sums insured.
• Marketing and Sales principles
• People Management principles

PERSONAL ATTRIBUTES

• Assertiveness
• Interpersonal effectiveness
• Service excellence
• Sales orientated
• Resilience and Tenacity

Key Performance Area

• Increase Indwe’s market share
• Contribute towards the branch’s business plan by analyzing and identifying opportunities for growing market share.
• Translate retention and service plans intindividual team’s performance objectives.
• Ensure Client Retention programs are in place and in practice.
• Ensure Client Growth programs are in place and in practice
• Manage the service process and provide leadership for the service team tachieve and exceed targets.
• Ensure profitability of portfolio
• Ensure that portfoliis profitable and sustainable by writing quality business.
• Identify and create opportunities for cross and up-selling.
• Manage the sales budget tensure return on investments.
• Identify and create opportunities for cross and up-selling texpand the portfolio.
• Manage the budget.
• Build and manage the relationship between Indwe and its clients
• Build strategic relationships with Indwe’s clients.-Specific focus on the retention of the Key identified segments in the branch.
• Deliver quality service by identify specific client needs and providing appropriate risk solutions.
• Brand ambassador – Ensure that the Indwe brand is positioned positively in the market.
• Operational effectiveness
• Develop and manage processes and systems tensure the provision of a rewarding service experience at all touch points.
• Develop and improve on the branch’s standard operating procedures tensure consistenty and continuity.
• Ensure all client query/problem resolutions are in accordance with minimum standards
• Manage the company’s assets and maintain register
• Ensure effective handling of claims
• Create mechanisms teffectively manage and monitor the claims process.
• Ensure clients have a fall back in the branch when/if the claims process does not proceed according tplan.
• Report and manage bottlenecks pro-actively
• Motivation of problematic/ ex-gratia claims
• Human Capital growth and development
• Ensure the recruitment and retention of key personnel.
• Ensure the implementation of the Performance Management System tbuild a high performance ecology within the organization
• Train and develop staff (guidance, mentoring, formal training)
• Effective management of Employee Relations (disciplinary and grievances)
• General people management administration – e.g. leave
• Create positive energy among team
• Transformation
• Ensure the attraction and Selection of top caliber EE candidates in line with Regional targets
• Accelerate the development of key EE personnel for succession planning
• Contribute towards the achievement of the Regional BBBEE targets (Scorecard)