Specialist: Professional Services at Standard Bank Group

Job description

Job Details

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

Job Purpose

Deliver specialised professional services across Group Information Technology; developing reports and presentations according to specified briefs from internal stakeholders for consumption of the Board, external parties or industry forums. Research, leverage and synthesize information, models and data available to provide insights as part of story line in preparing reports for relevant audience. Define, implement and evolve the set of methods, practices, guidelines and frameworks in order to continually improve the quality and effectiveness of communication and reporting by the Group IT executive community.

Key Responsibilities/Accountabilities

• Provide a professional service to Group IT by developing reports and presentations according to specified briefs (co-ordinate the content, review the data in line with previous submissions, provide professional writing)
• Provide a professional reporting/presentation service to the Group IT Executives, aggregating and synthesizing required information, developing and compiling the packs ensuring presentations and reports meet their needs and is an appropriate fit for the target audience in terms of look and feel, pitch and content
• Manage and prioritise the requests and demand for documents and presentations ensuring timeous delivery and that the Group IT Executives are not adversely impacted, whilst aligning to scheduled reporting calendars and the IT governance implementation framework
• Co-ordinate, write, edit and review IT Governance papers / presentations and discussion documents intended for the respective governance forums of Group IT but in particular, the Group Board IT Subcommittee, Group Exco and Group Manco, as requested and directed by key stakeholders in Group IT, aligning with the IT governance implementation framework
• Develop the most appropriate story line providing context to the technology environment and Group IT ecosystem for the documents/presentations requested
• Research, analyse and synthesize data as input to reports and presentations, where required
• Prepare reports, illustrating data graphically and translating complex findings into written text, positioning reporting for senior executive consumption
• Oversee the delivery of high quality, professional PowerPoint presentations that reflect the key take outs and critical decision / discussion points (either via internal capability or vendor/design company)
• Assume accountability for accuracy of information (in reports and presentations) against what was provided by stakeholders and functions such as Finance and Human Capital
• Align and ensure consistency of various versions and submissions of key documents and reporting packs (through linking golden threads and strategic themes when different documents are submitted and developed by this capability)
• Prepare and deliver reports/presentations on time, meeting individual requirements, and formal review processes where applicable
• Grow and maintain the Professional Services capability by creating and implementing methods, standards, guidelines, quality frameworks, practices and processes across Group IT
• Identify, create and maintain methods, frameworks and working practices for the creation of reports and presentations as part of effective communication in and by Group IT
• Publish and communicate the methods, frameworks and working practices, coaching senior management and executives in the formulation and production of required reports and presentations
• Investigate required tools to support the method, consulting and engaging with the relevant team in the enterprise COO capabilities to implement and maintain agreed tools
• Research and stay abreast on new developments in the discipline of professional report/proposal and presentation writing and design; distilling best practices and applicability to the Bank’s IT environment, introducing innovation and intellectual capital
• Co-ordinate the Professional Services Guild as a development forum disseminating and refining the relevant standards and methods
• Provide guidance, where required, on the best approach to deliver presentations and reports to the target audience
• Build and improve the effectiveness of the capability by building internal and external relationships
• Build and maintain a large and diverse array of relationships across Group IT, on a senior stakeholder level across the whole IT Value chain (Plan, Build, Run and Support). This is required on a global level (South Africa and Rest of Africa) and across all portfolio’s (CIB, PBB, Wealth, GF, Card & Digital)
• Build a network to draw relevant data and analytics to meet requirements from internal stakeholders
• Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group

Qualifications

Preferred Qualification and Experience

• Honours Degree in Design Studies (preferred) or
• Bachelors degree in communications, language, journalism, marketing or related field
• Professional Proposal Writing (APMP) Certification

Experience

• 7 to 10 years experience in Marketing & Design Services
• 5 to 7 years experience working in/with corporates in the banking or financial services industry
• Proven experience in creating submissions (reports/presentations) on behalf of corporate clients.
• 1 to 2 years experience in defining, implementing and maintaining methods, frameworks, principles and templates establishing an effective communications practice, co-ordinating and coaching across departments in a corporate environment.

Knowledge/Technical Skills/Expertise

• Broad knowledge of Governance standards and processes (e.g. King) and reporting requirements.
• Understanding of how IT organisations and ecosystems operate.
• Knowledge of the Standard Bank IT environment will be beneficial