Business Analyst at Communicare NPC

Job description

PURPOSE:

Provide a key function in the implementation of technology solutions and analysis of data; determining requirements of business projects, mapping these and liaising effectively with all stakeholders, in order to consistently and continuously improve operations and executive decision-making.

KEY PERFORMANCE AREAS AND INDICATORS (include but not limited to):

• Business Process Mapping and Change Management
• Design, document and implement improved business processes based on requirements
• Conduct internal needs analysis with colleagues to understand the needs of departments and the organisation as a whole
• Work with external stakeholders to understand and investigate potential solutions
• Identify the processes and information technology required to effect solutions
• Conduct cost/benefit analysis
• Communicate new solutions and any changes across departments
• Keep documented business processes up to date and effecting changes where necessary.
• Support employees in making required changes.
• Re-evaluate the adopting and efficiency of implemented business processes.
• Troubleshoot design and developed process to ensure that systems are effective
• Data Analysis and Modelling
• Track the data transformation from one system to another, mapping the changes, and presenting the data
• Interrogate data source systems and create data sets/models as needed.
• Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
• Analyze data and trends to inform potential future business improvements.
• Reporting requirements
• Work with various levels of management and staff to develop reports and analytics to inform strategic decision-making.

QUALIFICATIONS AND ABILITIES / SKILLS:

• A tertiary qualification in a relevant field at an accredited institution is advantageous. (Information- or Computer Science, Mathematics, Statistics etc
• Experience in business process mapping
• Experience in data modelling and analytics
• Programming exposure in SQL, Microsoft, Power BI and DAX
• Inquisitive personality with extensive problem solving skills
• Ability to engage with people; both individually and in a group
• Process Modelling
• Affinity towards data
• Strive for continuous improvement