Hospitality Operation's Manager at Servest Group

Job description

Servest Cleaning, a division of the Servest Group, has a vacancy for a Hospitality Operations Manager based at our Cape Town Offices

Contract Cleaning experience specialising in the Hospitality Sector is a must

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to th
• e clients.
• Develop and maintain relationship with client contact person and accounts person. Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations. Monitor the daily activities of the staff to include appropriate cleaning of all offices, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
• . Planning, organizing and directing team members to ensure the highest degree of guest/client satisfaction. •
• Purchase, re-order and maintain housekeeping supplies and inventory
• . Conduct inspections and audits of all hotels, e.g. Rooms, clubs, seating areas and public areas etc.
• Recruit, schedule and train all new staff members.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Adhere to company policy and procedures and Servest Group values.
• Ensure staff is trained on Health and Relevant Operations

Requirements

• Management qualification or an Equivalent;
• Minimum of 5 years’ experience in the industry;
• Ability to work effectively as part of a team;
• Good problem solving skills
• Must be able to work under pressure;
• Good communication and report writing skills;
• Pay attention to detail.
• Basic knowledge of the Health and Safety Act of 1993.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, both inside and outside of the organization