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  • Posted: Jul 25, 2017
    Deadline: Not specified
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    Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to ...
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    Client Support Representative

    Job description

    Location: De Waterkant, Cape Town, RSA.
    Application Deadline: 14 Aug 2017
    Interviews: 15-31 August 2017
    Start Date: 1 October 2017
    Salary: R18 000, R37 900 OTE

    Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry ?

    Are you inspired by social media and its impact on the world of business ?

    Meltwater is expanding its Client Delivery team and is offering fast-paced and challenging account support roles for our RSA and African clients, within the Client Success team based in Cape Town. You will be responsible for working alongside Account Managers to optimise client accounts and handle incoming client requests.

    Why work here?

    Our goal is to create positive, long-lasting relationships. Through customer engagement with our media monitoring and social media products you will directly increase the overall value of our services.

    Efficient, exciting work environment.
    A high level of responsibility and autonomy from day one with hands on support.
    The opportunity to influence and shape an established yet growing Client Success Department
    Accelerated performance-based promotion program.
    Competitive salary with commission and bonus structure

    “Our interest and investment in people is the key to our success at Meltwater“

    What To Expect As a Client Support Representative

    The Customer Support Representative will support the Client Success team in our South Africa office. This person should be enthusiastic, hard working, and motivated.

    The Customer Support Representative will provide client support on Meltwater’s products/services ensuring complete customer satisfaction. The Customer Support Representative is responsible for diagnosing and performing first‐level troubleshooting. He/She will possess the proper product knowledge to train customers and recognize when to transition issues to the Account Manager. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

    Responsibilities

    • Liaise extensively with our Cape Town and Johannesburg-based Client Success team and be the first to assist them with managing our clients’ journey.
    • Work closely with Account Managers to provide support for various client projects across Meltwaters proprietary software platforms. 

    • Become an expert user on the latest media intelligence SaaS platforms.
    • Solve problems, often through interactive real time analysis, training of new users, etc.
    • Create reports by mining digital media and social media content based on each brand’s individual parameters.
    • Analyze data streams from multiple media channels to measure impact of 
clients’ brand marketing, public relations and social media outreach campaigns.
    • Ensure the consistency, accuracy, and timely delivery of all work to clients
    • Opportunities for advancement to account management, team management and other functions within the business

    Skills And Requirements

    • University degree (any discipline)
    • Exceptional communication & relationship building skills
    • Extremely self-motivated & organised with the ability to multitask & prioritise
    • Technical skills: Microsoft Excel & PowerPoint
    • Strong analytical, problem solving and investigative skills
    • Excellent level of proficiency in written & spoken English
    • Valid to work within RSA - Work Permit/Visa

    Method of Application

    Interested and qualified? Go to Meltwater on emp.jobylon.com to apply

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