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Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to ...
Job description
Location: De Waterkant, Cape Town, RSA.
Application Deadline: 14 Aug 2017
Interviews: 15-31 August 2017
Start Date: 1 October 2017
Salary: R18 000, R37 900 OTE
Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry ?
Are you inspired by social media and its impact on the world of business ?
Meltwater is expanding its Client Delivery team and is offering fast-paced and challenging account support roles for our RSA and African clients, within the Client Success team based in Cape Town. You will be responsible for working alongside Account Managers to optimise client accounts and handle incoming client requests.
Why work here?
Our goal is to create positive, long-lasting relationships. Through customer engagement with our media monitoring and social media products you will directly increase the overall value of our services.
Efficient, exciting work environment.
A high level of responsibility and autonomy from day one with hands on support.
The opportunity to influence and shape an established yet growing Client Success Department
Accelerated performance-based promotion program.
Competitive salary with commission and bonus structure
“Our interest and investment in people is the key to our success at Meltwater“
What To Expect As a Client Support Representative
The Customer Support Representative will support the Client Success team in our South Africa office. This person should be enthusiastic, hard working, and motivated.
The Customer Support Representative will provide client support on Meltwater’s products/services ensuring complete customer satisfaction. The Customer Support Representative is responsible for diagnosing and performing firstâ€level troubleshooting. He/She will possess the proper product knowledge to train customers and recognize when to transition issues to the Account Manager. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.
Responsibilities
Skills And Requirements
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