Job Opportunities at Meltwater

Job description

Location: De Waterkant, Cape Town, RSA.
Application Deadline: 14 Aug 2017
Interviews: 15-31 August 2017
Start Date: 1 October 2017
Salary: R18 000, R37 900 OTE

Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry ?

Are you inspired by social media and its impact on the world of business ?

Meltwater is expanding its Client Delivery team and is offering fast-paced and challenging account support roles for our RSA and African clients, within the Client Success team based in Cape Town. You will be responsible for working alongside Account Managers to optimise client accounts and handle incoming client requests.

Why work here?

Our goal is to create positive, long-lasting relationships. Through customer engagement with our media monitoring and social media products you will directly increase the overall value of our services.

Efficient, exciting work environment.
A high level of responsibility and autonomy from day one with hands on support.
The opportunity to influence and shape an established yet growing Client Success Department
Accelerated performance-based promotion program.
Competitive salary with commission and bonus structure

“Our interest and investment in people is the key to our success at Meltwater“

What To Expect As a Client Support Representative

The Customer Support Representative will support the Client Success team in our South Africa office. This person should be enthusiastic, hard working, and motivated.

The Customer Support Representative will provide client support on Meltwater’s products/services ensuring complete customer satisfaction. The Customer Support Representative is responsible for diagnosing and performing first‐level troubleshooting. He/She will possess the proper product knowledge to train customers and recognize when to transition issues to the Account Manager. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

Responsibilities

• Liaise extensively with our Cape Town and Johannesburg-based Client Success team and be the first to assist them with managing our clients’ journey.
• Work closely with Account Managers to provide support for various client projects across Meltwaters proprietary software platforms. 

• Become an expert user on the latest media intelligence SaaS platforms.
• Solve problems, often through interactive real time analysis, training of new users, etc.
• Create reports by mining digital media and social media content based on each brand’s individual parameters.
• Analyze data streams from multiple media channels to measure impact of 
clients’ brand marketing, public relations and social media outreach campaigns.
• Ensure the consistency, accuracy, and timely delivery of all work to clients
• Opportunities for advancement to account management, team management and other functions within the business

Skills And Requirements

• University degree (any discipline)
• Exceptional communication & relationship building skills
• Extremely self-motivated & organised with the ability to multitask & prioritise
• Technical skills: Microsoft Excel & PowerPoint
• Strong analytical, problem solving and investigative skills
• Excellent level of proficiency in written & spoken English
• Valid to work within RSA - Work Permit/Visa

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Job description

Location: De Waterkant, Cape Town, RSA.
Application Deadline: 7 Aug 2017
Interviews: 14-18 August 2017
Start Date: 1 September 2017
Starting Salary: Paid Internship

Do you want to work in a young, dynamic and ambitious company on the forefront of the Media Intelligence Industry ?

Are you inspired by social media and its impact on the world of business ?

Meltwater is expanding its Client Delivery team and is offering fast-paced and challenging analyst roles for our RSA and African clients, within the Client Success team based in Cape Town. You will be responsible for researching, compiling and annotating monthly insight reports on our African clients and industry.

Why work here?

Our goal is to create positive, long-lasting relationships. Through customer engagement with our media monitoring and social media products you will directly increase the overall value of our services.

Efficient, exciting work environment.
A high level of responsibility and autonomy from day one with hands on support.
The opportunity to influence and shape an established yet growing Client Success Department
Accelerated performance-based promotion program.
Competitive salary with commission and bonus structure

“Our interest and investment in people is the key to our success at Meltwater“

Jorn Lyseggen - Founder.

The Position

Contract : Full-Time, Cape Town

What To Expect As a Client Support Representative

The Media Analyst will support the Client Success team in our South Africa office. This person should be enthusiastic, analytical, hard working, and self-motivated.

The Media Analyst will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Media Analyst will present key insights which inform on B2B clients’ decision-making across a range of industries including government, universities, retail, banking and other. This individual should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

Responsibilities

• Carry out quantitative and qualitative research
• Gather, interpret and present media evaluation reports for Meltwater’s business to business clients.
• Become an expert user on the latest media intelligence SaaS platforms.
• Analyze data streams from multiple media channels to measure impact of 
clients’ brand marketing, public relations and social media outreach campaigns.
• Ensure the consistency, accuracy, and timely delivery of all work to clients
• Opportunities for advancement within the growing client delivery organisation

Skills And Requirements

• University degree (relevant field advantageous)
• Exceptional analytical and communication skills
• Extremely self-motivated & organised with the ability to multitask & prioritise
• Technical skills: Microsoft Excel & PowerPoint
• Excellent level of proficiency in written & spoken English
• Valid to work within RSA - Work Permit/Visa